The Waterford at Plano

Sara

I liked The Waterford at Plano's great big lobby. It's very welcoming. I was not pleased with their apartments. They were small. They had redone the hallways though and they looked nice. People could climb easily into them. Maintenance seemed to be more upscale. The staff was very nice.

Toby C.

My Dad is currently a resident in the Independent Living apartments at Waterford. He is 80 and this is his first retirement community so he was nervous about the change. We toured several communities in the area, but I am so glad we chose Waterford! The staff were so welcoming and friendly and that has not changed in the months since he arrived. The facilities are renovated and maintained very well. The management team care about the residents and it shows. I was worried he may have trouble adjusting to change, but he has settled in well and making friends. He has enjoyed meals and social activities (dominos and bingo), and he speaks highly of the front desk, dining, maintenance, and all the staff. It is great environment for my Dad and I am grateful he is doing very well.

nativetexan07

I took a tour here, the staff is so friendly, warm, and welcoming. I felt like my mother will be right at home here. It was clean, the residents seemed happy and well cared for, and it was generally a happy environment.

Kellie Moss

My friend lives in the assisted living. She loves it here. The staff is always so friendly and kind to her. She loves participating in the activities and making new friends. I have eaten here a few times as a guest and the food and service has been great. The front office staff is always friendly and welcoming to my friend and me. I am so happy my friend has such a great place to live!

Catherine

I visited this location and was very impressed with the building and the caregivers. There were many different activities available to residents and the staff were very kind and helpful. I was given a tour through the facility and everything was explained as we went, along with answers to all my questions. I was very impressed.

Amelia

The Waterford at Plano had a friendly staff. They showed me their dining room, barbershop, library, and their common area. It's currently under renovation right now. So, when I got there, all of the furniture was pushed out of the way, because they were putting down new flooring. Other than that, it was a clean place.

Laura

We toured The Waterford at Plano for my friend. It's very pretty but it didn't offer the amenities. It only offered one meal a day and everything was separate. We toured for independent living but with the ability that if there's an emergency there was a button. They told us there was but when we got there, there wasn't. The staff was very friendly and very accommodating. I believe there were quite a few activities there as well. It appeared to be very clean and kept up. They could offer more services.

Kevin

I like The Waterford at Plano's cleanliness, the informative staff, and the facility is nice. Jennifer, the director, was very helpful and the residents seemed to be well-groomed and happy. It was well maintained. They provide doctor house calls, ride services, and activities. They had a salon and a courtyard.

Carol

My mom is at The Waterford at Plano and I like the atmosphere of the place. It's very clean and warm. The one-bedroom apartment is very nice, very big, and I like the way they're made. The showers are easily accessible and everybody has those little doors to their apartments decorated and show their own personalities. They encourage the seniors to get out and do things too. I also really like the fact that someone checks on my mother every day. She's 91 and whenever something needs to be fixed, they're just right there immediately. The closet space is very important for my mom as she likes to dress, especially when going to church, so it's just nice. She got her sofa and chair delivered yesterday and she went with us to pick up her stuff and decorate it there. She's really happy. The staff is very attentive, very polite, and they've all just been nice people. I have not seen any personal activities that they have been doing, but there's always something going on every day, like there's a young man coming in to play music for them, they do a lot of walking, they go out for somebody's birthday, they go out every week or something like go to Wal-Mart, go on outings, and what have you. She's got invites on the door since she's been there, so from the activities that they've offered her, they try to keep her pretty busy.

Keith

Waterford at Plano is nice. The staff has been very friendly. Everything seems fine as far as facilities; it is good. I have observed music, piano playing, and medical assistance. They take my dad to and from eating. He is enjoying the food so far. The room is nice with hardwood floors. It is a nice space, and he likes the room as well. They have a group meeting room and an activities room.

Jane

I think we're going to go with The Waterford at Plano. We went in person and talked to them last Monday. I thought it was very nice. The apartments were empty -- you have to furnish them -- but the place seemed very nice to me. It's not a large place, which is good, but there were people around. All the rooms smelled good, everything looked clean, and everyone seemed nice and caring. We're hoping that's the case. It didn't smell artificial or anything, it just smelled clean. I saw all the places where they can play games and have activities, the places they ate, and the TV rooms. I think I toured the whole facility. We were looking at a studio for my aunt, and I think that's what we're going to go with.

Bob

I went to The Waterford at Plano. It was OK. I didn't have any real problems with it. It was just hard to find, and the parking area was a little unusual. You're supposed to go around to the right, but with this one, you go around to the left to get to a parking space. The facility was OK, but it is still a facility where you feel like it's not an apartment, but more of a motel or a hotel with the long hallways. I saw their independent living and I wasn't interested in others. They have assisted living and another area for memory health, and I really don't want to be in a location like that. It's kinda depressing to me if you're there with all those people around you all the time. It's just my personality. Otherwise, if somebody needs that kind of care, you can put somebody in there and they can graduate to the next level as they age, which would help because you're in the same place all the time. Their staff was friendly and helpful. It was just a lot further out there.

S.L.

The tour at The Waterford at Plano basically showed us the living quarters, the eating quarters, and the social quarters. It was very nice and very acceptable the way they're doing it. But right now, due to the quarantine, they were not meeting together because they had to keep their distance, but the staff member showed me where things would be once everything is back up; it's very nice. The staff member was very nice, she answered all of my questions and concerns, and helped us a lot. The room was like a studio. They had different rooms and she showed me a couple of rooms. Their amenities are not open right now due to the coronavirus. The layout of the place looked good.

KT

Everybody at The Waterford at Plano was really nice. There was nothing negative about the place, just a little farther away from where were live. The staff who gave us the tour was very nice, and the rooms were nice as well. The room we saw was about 400 to 450 square feet maybe. The dining room looked good, and they described the events they have for the residents. It's a very nice community and everyone was very pleasant.

J. Smith

The Waterford at Plano is nice and clean. I stayed for lunch and I liked the activities and apartments that they had. I would go there if I had to. The thing that impressed me the most was the nurse. I asked if they use the Hoyer lift, and they said that they believe in aging in place. So If I need a Hoyer lift, they won't kick me out. They would let me stay and bring a Hoyer lift in. They also have a roll-in shower. Their dining area had pretty chandeliers and the food was good. I observed the people getting ready for a church service and they were also setting up for a birthday party. The person who gave me the tour even came to my house and drove me over there, which was nice. They had a wonderful physical therapy department with all the equipment you could imagine.

C.R.

The Waterford at Plano was a good one, but we had to wait 30 or 40 minutes because the person wasn't around. The facility was nice, laid out nice, away from the main traffic or driving, so you got a nice, quiet community. The dining room was nice, a little bit smallish, but she said they do it in waves, so that's understandable. They have some buses that take them to the store, or the bank. The room was a little bit smaller, if you wanted to upgrade, that was where your money was going to go into. But the basic one was still nice, they had a lot of extra closet spaces, and you could go and change the wall color, or the floor carpet if you wanted to.

David

I loved The Waterford at Plano. The residents were really involved and happy. It was dinnertime, and they came to us and introduced themselves. We got to tour an apartment, and I got to see the menu. I would stay there. It was really great. The director of the facility was awesome. Even though we couldn't work it out with the independent living there, he still followed up with us. I was very impressed with that place. I highly recommend them. They had crafts, outings, movie nights, they had their own salon, a library, and people that come in and do different functions. The dining area looked like a restaurant. It's a very beautiful place. Everyone had their own apartments.

Reviewer1001

I visited The Waterford at Plano. There were a lot of people and different types of carpeting in each room. The staff during the tour did a fantastic job. I had lunch there and I was impressed by the size of the dining room. Everybody seemed very cheerful, and I liked the food. They had a library and a card room.

Julie

My mother moved into the Waterford at Plano. The staff is very personable and very accommodating. The floor plans are very reasonably priced, and they’re spacious enough. The location is perfect for me since it’s accessible on a major highway, and it’s convenient in as far as grocery stores, Target, restaurants, and doctors’ offices. They did have a Halloween gathering the other night, she did go down for that, all the meals are included in the dining hall, and she is in physical therapy 3x a week. They have cookies in the afternoon on certain days, but she hasn’t been able to participate, and they also had a newcomer meet and greet while she was in physical therapy. They need to update the common areas since the carpets are quite old and need to be repaired.

Debbie

My mother is living at Waterford at Plano. It was convenient for me, so I go visit her daily. They had a move-in special, so that was part of the draw. They have a Sunday school member who conducts the Methodist Church over there, and has for a long time. It wasn’t the cheapest, but it was affordable. It’s clean most of the time, but the weekday staff is better than the weekend staff. They have activities and a beauty shop, manicure and pedicures, a game room, a general facility that they share with independent living, and a nice, little courtyard.

tammy paul

Our school performs during the holiday for the seniors and we find the staff so warm and welcoming. the place is always decorated so festive for the holidays and is very clean. We love our visits here!

ML

I thought The Waterford would be comfortable for my mother. The food in the independent living facility was pretty good, however, I was told that the food in the assisted living part was horrible. They have a small library and a hair salon. They don't attend to my mother, she has an infection that needs to be treated twice a day, seven days a week, but they only attend to it on the day that they help her shower. I've had differences with the medical help. I've seen the Bingo, it's really good, there's an arts and crafts area, and it looked like the people who attended, enjoyed it.

Barbara G

The Waterford at Plano didn't have the things I wanted, like a dog park and garage, and it was pretty close to the highway. The staff was very nice. I went just after lunch on a weekend, so I didn't see much happening. They had assisted living there.

Kathleen863621

The Waterford at Plano was my favorite facility. The facility was very welcoming and nice. I think they are going to do some updating to the rooms. The dining area was very nice. It seemed like everybody was at home and enjoying themselves. Alison, who showed me around, explained that the larger meal is at lunch because that’s easier and better for the seniors. They had a salad bar where you can go and pick out whatever you want, which was nice. They found out that their residents were getting injured doing heavy exercise, so they decided to close that exercise room and turn it into a theater room. They have another room where you can do exercises, but it doesn’t have an elliptical or that kind of exercise equipment. She showed me a room for my dad that wasn’t quite ready and another room that had already been updated and was very nice. Alison reserved a room for my dad, and my dad has decided to move in with his stepdaughter. You can start out with independent living, and then if you need to be move to assisted living, it is in the same facility. It would be an easy transition to not have to pack up and move to a different facility.

Harold013177

I resided in The Waterford at Plano. I thought it was very nice and very clean. It had frequent entertainment. The food service was not real fast, but the quality of the food was very good. I particularly enjoyed the salad bar for lunch, and it was well stocked. My room was very nice. It had been upgraded, and I had marble countertops. The only problem I had with my room was the shower would fall. Other than that, I thought it was a very nice place.

Mary761663

I thought the Waterford was very home-like and had very nice people. I didn’t care for the general neighborhood, but once you’re in the place, it was perfectly fine. The cooking and service for the food was not quite as polished as the other places I went to, but it was remarkably inexpensive. On the whole, I rather liked it. It was clean, and I liked the colors that they used.

Megan565701

We chose The Waterford as it was very active, and there’s a lot of younger seniors -- which is what we wanted for my mom -- but it was just a very caring facility, and I liked it a lot. I like the atmosphere, and the rooms were very nice.

Reviewer282864

I liked the layout of The Waterford at Plano. Everything was kind of centralized and navigation was not a problem. The dining area was clean, and I can navigate in there pretty well. The place was well maintained and arranged nicely. They had a really nice courtyard.

BH462826

The staff at The Waterford at Plano appeared to be just fine and very friendly. The amenities were very nice. The dining area was very nice and very clean. We visited the rooms, and the rooms were fantastic, but it was out of our price range.

Philip307623

My mother is at The Waterford at Plano. It's a very nice facility. The common areas are all very well maintained. The dining area is very nice, and my mother believes the food is very good. The management is very responsive to resident requests. Location and grounds are very nice. It's an independent living facility that also has an assisted living facility attached to it.

Beverly724700

The Waterford was very nice and just right for my mother-in-law. There’s a barber and beauty shop. They had activities and had a singer come in, which was a good activity. We looked at the dining area, but they weren’t dining at that time. I would recommend it.

AAYJWJV

I did not like The Waterford at all. Their dining room was OK, except there was a fixed menu, so you don’t have choices. We had lunch there, and the food was terrible, worse than hospital food. I did not like the fact that they did not have washers and dryers in the apartments. The apartments were very nice to look at but small in square footage. They were OK, but I did not care for them that much. The Waterford was at the bottom of my list.

Dalbinowski

I have nothing but GREAT things to say about this place. First and foremost I really don't know what I would have done with the caring and loving support of the Director- Ali, she went far and above what you would ever expect from anyone. She genuinely cares! She gave me direction information for my parent to be successful living independently, such as Senior Helpers and Baylor House calls. (who were also just as wonderful) Even though my parents time there was short due to many medical issues, I am happy that they had such a warm loving and caring place to be for awhile. Everyone there is wonderful they don't just "work" there they really do care about their residents. It's a clean comfortable homey environment great activities great dining/meals. You really wouldn't have to worry about your loved ones here. I highly recommend it!

caringdaughter123

My mom really likes the Waterford; she’s been there for three years now. We were trying to find something that might be a little less expensive because things have changed financially for our family, but that never happened because it’s a really good place, so that’s why we’re staying there. Another reason is because my mom has made so many friends there that it was like, “Okay, at this point, is it really worth moving her?" Everything’s good. The staff is really caring; if there’s any issue at all, you just call, and they take care of it right away. The food is basic, nothing fancy. The facility is very nice.

Caring107955950

My dad is at The Waterford at Plano. It is independent, and then they have also assisted, so it was more of a bridge instead of just straight independent living, and that's kind of where he is at now. The facility is really nice. It is very homey, very clean, and very pretty. The people are really good. They offer food. They have a dining room with three meals a day. They also offer housekeeping and all that as well.

Anonymous103655250

I visited The Waterford at Plano, and the staff was friendly. What I just didn’t like was the assisted living area; it just didn’t look right to me. The apartments were nice, but I didn’t like the carpet.

Caring106677350

I visited The Waterford. I enjoyed talking to the young lady, but I couldn't remember what her title was. She was very friendly, and she took her time. My mother actually changed her mind and decided not to move here. Had she done so, that's where I would like for her to go. I saw one empty room that somebody had moved out of. They were renovating it, and it was a good size. The dining room was nice and cozy. I thought it was safe and secured enough. They had a big and inviting front room area. Overall, it just seemed like a nice place. Generally, what I liked about it was that it was a smaller community. One thing that she mentioned to me that kind of ticked my interest was that a lot of the staff had been there for years, and she mentioned how they worked together as a team. I thought that was nice to hear.

commercesd

We stopped in to check out The Waterford at Plano as we were in the Plano vicinity looking at assisted living options for our aunt. We needed to come earlier than planned, and the staff was friendly and accommodating about that. The grounds were spacious and well kept with plenty of nice seating and areas for the residents to enjoy. We could see how it would be easy to have gatherings there with friends and family. Our aunt would particularly like the garden area, where many of the residents enjoy a peaceful atmosphere. The main rooms were nicely decorated and the residents seemed quite happy with the variety of activities offered, which gets added to as new opportunities arise. The library was well stocked - and we were told that many of the residents are avid readers, like our aunt. The food we saw looked and smelled appetizing. They make every effort to accommodate as many tastes and dietary needs as possible.The snacks offered looked healthy and delicious; the staff encouraged everyone to eat well. Our aunt would really like their menu options, which seemed to have a lot of variety. The activities looked interesting, from local entertainment, to cultural happenings in the region. Residents are encouraged to participate in everything -- from outdoor outings to in-house events. The residents all looked well cared for and happy; we could see our aunt enjoying living here.

Daddy'sGirl7

When you walk in to the main entrance of The Waterford you feel you have arrived in Charleston. This sparkling clean facility is for both Independent and Assisted Living. I was looking for an upper-end assisted living facility for my 90 year old father. My dad is mobile and can feed himself but is legally blind, hard of hearing and has some dementia. I wanted him to get stimulation, attention, and personal care. I was assured all of this would happen when I talked with the administrative staff and wrote the deposit and check. My husband and I took turns visiting dad at different meal times and were disappointed that the food did not look as appealing as the sample meal was on our visit. We also found my father sitting alone in his room with nothing at all to do twice. Finally, after 5 days my father told me that he didn't think he had been getting his medicine. I immediately checked and he was correct. I took my father home that evening. This may be a fine facility for independent living but I cannot recommend this for assisted living.