Cumberland Crossings seemed very nice when my loved one moved in--things were clean, there were activities for the residents, the food wasn't awful, etc. After about two years, my loved one needed some extra care, but nothing that seemed unreasonable for an 89 year old (especially considering the amount they were charging us to have her live there). I can't speak for the whole staff, but there were many days when we would visit that my loved one had the same clothes on as the day before that were stained and dirty. My loved one has always been a social person and when another resident who was assigned to her table during mealtimes fell ill, management refused to allow her to sit with anyone else so she sat and ate her meals alone for weeks and no one even notified us. We only found out this was happening through another family member who happened to see her sitting alone. They would also become very angry and visibly annoyed when she went to talk with the ladies at the front desk, only wanting to talk with someone. A few months ago we were notified that they could not take care of her anymore, saying she was becoming difficult to deal with and that she needed more care for memory. When we had her evaluated at a suggested memory care unit at another location, she qualified to be placed on a regular floor, not one for memory. If you are looking for somewhere to care for your loved one, do not choose this location especially if you think that there might be memory issues later on down the road. We are not the first family who have been told by the management that they cannot care for their loved one. The management at Cumberland Crossings treated my loved one horribly and it was clear that because she needed more care that they did not want her to be there. As a nurse, especially one that is employed to care for the elderly, you know what you are getting yourself into in terms of the job description. Just because a patient doesn't want to get up for breakfast, or was upset that he/she had an accident, doesn't mean you kick her out of your facility--especially when they are paying such a large amount of money to be cared for. Try explaining to someone who has difficulty with change that she had to leave all of her friends and her old "home" because someone who managed an elder care home was tired of repeating themselves.
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Reviews of Cumberland Crossing Upmc
March 01, 2017
I am a friend or relative of a current/past resident
January 30, 2016
I visited this facility
Cumberland Crossing at UPMC Passavant has been very good. The staff has been great. They gave me the information I needed. They have a movie theater, an entertainment place where they have shows, and things like that.
May 01, 2015
I visited this facility
The staff who assisted me at Cumberland Crossing was very nice. I liked that place a lot. They had a lot of activities,and they have all private rooms of adequate size. They have an onsite chef, and the menu looks nice. The dining room was very nice with white table cloths. It wasn’t high priced. It was big and very nice. They had a room set up for movies, they have religious services, and they have different types of crafts.
November 21, 2013
I visited this facility
UPMC (Cumberland Crossing Manor) was very new, very modern and nice facility. The staff seemed well trained and well attentive to the needs of the people who were living there. It was a little bit closer to where we are. Depending on the opening, it might be a preferred location and it was small than the one in Cabot and might give more attention to the needs of my mother-in-law.
December 13, 2011
I am a friend or relative of a resident
My grandfather is a resident of Cumberland Crossing and we have never heard a bad thing from him or from any of his other resident friends about the facility. The around the clock staff is very friendly and extremely helpful. I really like how welcoming the staff is to the resident's family and friends, they seem very hands on and compassionate with each resident. The place is beautiful and there is a lot of living space for each resident. We celebrated my Grandfather's 80th birthday at Cumberland Crossing. They allowed us to use their private dining room to host our family and my grandfather's friends. We brought in our own food, but the on site cook prepared us special appetizers and cookies and the birthday cake. It was such a lovely moment for my grandpa! My Grandpa just raves about the barber he visit, although I have never met the gentleman, he just sounds like such an amazing person that my grandpa can talk to and relax while he gets his hair trimmed without having to go off site! Overall we are very happy and comfortable with Cumberland Crossing. It seems like a really lovely place for older folks to relax and enjoy the rest of their life while they have all the support and care they need.
About Cumberland Crossing Upmc
Cumberland Crossing Upmc is an assisted living facility in Pittsburgh, PA that offers residents independent living options and daily support services.for more details on housing, services, and rates.