The Waterford at Creekside
9015 University Parkway, Pensacola, FL 32514
(800) 558-0653
Verified Partner
4.27
(40 reviews)
Photos of The Waterford at Creekside
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Reviews of The Waterford at Creekside in Pensacola, Florida
4.27
(40 reviews)
Facility
4.1
Staff
4.3
Food
3.9
Activities
3.8
Value
4.0
MDP
5
|
September 23, 2023
Very caring staff, really puts in the extra effort to make sure residents get the best possible care
Lisa Davis
3
|
September 16, 2023
The administration staff was very helpful. Some of the cottages need to be updated especially the furniture. The food, at best, is satisfactory. Activities put in an A+ effort to engage the residents.
Provider Response
Bethany
3
|
July 30, 2023
The Waterford at Creekside was kind of split up like you got to walk out and go all the way around the building to go to different sections of apartments and it was raining nasty that day. I didn't like the setup. It's not their fault though. It's just different. When you go somewhere, you have your gut feeling, like you feel comfortable there or you don't feel comfortable there. There's no way to describe it, but I just didn't feel like that was it. The lady during the tour was nice. She had an appointment later. She took time to tour me around, but she didn't know I was coming. She said nobody told her that she had a tour. They offer a lot of stuff. They have special places for the family to go visit with their loved ones. They can come to sit with them and talk to them. There's a little family gathering room where they can gather and chitchat a little bit. They have brochures out front and they gave me some to look over. It's nearby a bunch of restaurants, a gas station, a Publix, and some food places to go eat.
Brenda
5
|
July 13, 2023
I toured The Waterford at Creekside. The woman who gave me the tour seemed very caring. She was very knowledgeable about memory care. I liked that it was just a memory care facility as opposed to having other levels of care because then you can focus on the needs of memory care patients. I loved the layout. It was set up in separate little housing units. The room that we were going to get would have been larger. I appreciated that the room was large, and it had a very nice large bathroom. The courtyard was very lovely. It seemed very, very nice. It was just a little older. It seemed very secure and the residents there seemed very happy. When I was doing a tour, they were doing an activity with a fitness director, so I had only positive things to say about that. The dining area was smaller, but that's because it was a smaller unit of residents. It seemed very homey and well-equipped. There were staff in there. It seemed very nice.
Nikki
5
|
May 14, 2023
I liked that the staff at The Waterford at Creekside was very patient, kind, and knowledgeable about the facility, and she seemed very passionate about what she did. I liked that it was clean and smelled very clean. I liked that it was a facility specializing in memory care since my mom has Alzheimer's. They didn't have anything going on at that time, but they have an activities calendar for each month and it's in every living area that they have. It tells what activities are going on each day of each month. They have a nice, spacious courtyard with a lot of plants. They have someone there to provide services like pedicures, manicures, and hair.
K80
1
|
December 20, 2022
Seriously never put someone you love here. They are constantly understaffed which leads to not cared for residents. In a cottage of about 15 residents all with dementia or Alzheimer's Disease there was only one caregiver. (Which I'm pretty sure is against rules and regulations.) Staff is extremely unorganized and really just don't seem to care. They act like they don't have time for your concerns, and when they do listen it goes in one ear and out the other. So many promises were made and never fulfilled. My grandmother managed to escape their gate that was suppose to be locked with a security code. She wondered around the parking lot until someone pulled up and saw her. No one knows how long she was out there and when asked to see the footage from that day they said their security cameras were not working. When I confronted Bobbi she told me that maybe my grandmother had remembered the code and punched it in. Y'all... she doesn't even remember what she ate 2 minutes ago and you're going to tell me she knows a code? She had repeated yeast infections due to poor hygiene. She would go 5-7 days without being bathed. They even told us she is allowed to refuse baths. They would not call us to let us know she was refusing baths and would not let us try to help her bath. It took two full weeks for her to receive medical treatment for a painful, swollen ankle due to an injury that occurred in their care. They blamed this on paper work that had been misplaced. They could never tell us where the injury happened or how it happened. Many of us witness staff yelling at other residents and not being very kind to them. They often seems annoyed with residents and like they didn't really care. There are many other reasons we decided to bring my grandmother home but these are just a few. If you are looking for somewhere safe and caring for your loved one- look elsewhere. Please.
Provider Response
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Costs for The Waterford at Creekside in Pensacola, Florida
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$2,600
Starting Price
Services and Amenities of The Waterford at Creekside in Pensacola, Florida
Costs
- Rent Plus Care Fees
- Fee Structure Extra: Available upon request due to changing Monthly Rent Incentives
Room and housing options
- Companion Suites: yes
- Housing Extra: In cottage laundry services and housekeeping
Dining options
- Dining Extra: Our meals are prepared and served family style to remind our residents of home
About The Waterford at Creekside in Pensacola, Florida
Find the comfort and care you deserve at The Waterford at Creekside. The senior living community in Pensacola, FL provides residents with a positive, nurturing environment that encourages health and happiness while promoting companionship among residents and staff. Our goal is to enrich the lives of our residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. We offer a variety of benefits geared toward seniors with cognitive impairments, including music and memory services, pet therapy and aromatherapy. As Northwest Florida’s only all-Memory Care community, we provide a support group for families of residents as well as educational seminars that are open to the public. Apartments are divided between several cottages, allowing seniors to be grouped cognitively. Each is equipped with an array of thoughtful amenities, including emergency response systems, cable television access and wide entryways for easy wheelchair access. Seniors are encouraged to stroll our community’s beautifully landscaped courtyards or spend downtime in our lounge with big-screen TV or arts and crafts area. When residents want to shop for new clothes or enjoy an off-site meal, scheduled courtesy transportation is provided. At The Waterford at Creekside, residents have everything they need to enjoy a peaceful life free from the burdens and worries of solitary living.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
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