Atria Penfield

2006 Five Mile Line Road, Penfield, NY, 14526

15 reviews

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Reviews of Atria Penfield


based on 15 Reviews

Alex C. June 11, 2016

I am a friend or relative of resident

My dad lived here for just over a year. Food was good at first, but went quickly downhill from there, and he lost weight, I assume mostly because the food was so poor. I ate Easter dinner with him one time, they charged us $20 a head, and it was AWFUL! While his room was nice, they did a good job of cleaning, he did have a few things disappear while he was there (his wallet, for one; Thankfully all of the cards he had were expired). Then, suddenly, his declining memory issues were too much for them to handle, so I had to quickly find another place for him. I would not recommend this place for anybody with Alzheimers. Nobody was "abusive", but overall the management did a poor job of running this facility. Looks nice from the outside, but I know regret having not just placed my dad at a more comprehensive facility.

Provider Response

Hi, Alex. Thank you so much for bringing these concerns to my attention. We work hard to offer a top-tier dining experience, and many of our chefs have worked for well-known restaurants and resorts. Unfortunately, it seems our efforts may have fallen short of expectations. I'm very sorry to hear that. Separately, some of our communities are equipped to provide a more intensive level of care than others, and many Atria residents benefit daily from Life Guidance programming designed specifically for those with Alzheimer’s or dementia.

I’d be glad to discuss these concerns in more detail. If you’re interested, please email me at customerservice@atriaseniorliving.com.



Rochelle3 March 30, 2016

I visited this facility

The staff at the Atria Penfield was very nice and friendly. The place looked very nice and clean. The food was very good, and the services were OK.



caregiver24 January 17, 2016

I am a friend or relative of resident

This is a very nice facility with superb food. I do however feel the marketing staff oversells the capabilities of the center. My parent was a fall risk. They made us believe this would not be an issue. Some staff were wonderful and offered assistance when walking or going to the bathroom. Others stated these things needed to be done on their own and just stood by. When we paid for increase supervision it entailed leaving the room door open so they could visually check in. Also this location did not provide security of one's room. Although we were warned not to leave personal items in the room I thought my wallet was safe in a locked room in a drwar when taking my parent to dinner. The first loss of $30 I put up to my mistake of what was in my wallet. It wasn't until another loss of $100 that I knew something was wrong. This is a wonderful facility for fully functioning individuals or those with minimal needs but there are several residents that they have accepted that need more care and are not safe there judging by the number of ambulance visits made.

Provider Response

Your comments are concerning. I would like to learn more about your experience so I can look into this. Please reach out to me directly at customerservice@atriaseniorliving.com.



Lynn R1 December 30, 2015

I am a friend or relative of a resident

After a fall and rehab for a broken ankle, we found it necessary to move our 91 year old Dad to assisted living. From the first visit the staff was very friendly, caring and welcoming. They made this an easy transition to our reluctant father who did not want to lose his independence. He was able to find activities that he enjoyed and still enjoys his own space when he wants to be alone. The added bonus was he was able to keep his dog with him, which is a blessing. It is a wonderful facility.



Caring103125650 March 07, 2015

I visited this facility

I liked Atria Penfield. I like the cafeteria. The rooms that were available were a little too far away from the cafeteria for my sister. It was too far away to live, but I think that was the best place that I went to. The staff was very nice and excellent. The rooms were good and a little more updated. It was a little roomier. It was bigger than the other one, but they were more expensive. The outside was nice, and the grounds were nice. It was very park-like, and they have a courtyard. I liked the dining which was not really a cafeteria but more of a restaurant style. You can offer off a menu, but I didn't try the food. We just looked around and looked at the menu. I would recommend this facility to others.



Janet 1 December 12, 2014

I visited this facility

I went to Atria Penfield. The food was very good. Their rooms were very small. Regarding activities, at the time, they were playing Wii. However, I ruled this facility fairly early on because their hallways were too long for my parents. With regards to security, it was not secure for my parents because they need to be in a locked-in facility.



Caring94250350 September 23, 2014

I am a friend or relative of a resident

My mother is in Atria Penfield. Her room is clean and is nicely sized. The staff is very nice. They are very patient with her and very understanding of her needs. My mom is happy with everything. The dining area is very nice; it is like going into a restaurant. They have recreational activities like bingo and arts and crafts.



Karen90371850 August 27, 2014

I am a friend or relative of a resident

The Atria was in the neighborhood. We visited it and we thought it was very nice. They compared it with a couple of others and it was better than the rest. It was bright; it was welcoming. They have a nice layout. I think the staff is very good.

It was a nice-sized room. I think it was probably one of the biggest ones there. I think it's about 400 sq. ft. It's a beautiful room. They have a nice shower that my dad can sit in and the setup is pretty much like his old apartment.

They have a lot of activities. They have various day trips. They had a trip to the Red Wing game which is the local baseball team. They had an outdoor fair for the families. The dining room is very nice. The portions are plenty and he seems to enjoy the food.



Caring88351150 July 07, 2014

I visited this facility

Atria was very nice. I liked it the best for my mother because the room we could have gotten would have been close to the dining area, and it was furnished so it would have been an easy move. The accommodations were fine. The working attitude was very good, and the staff was very friendly and answered all our questions. They had an activity calendar that included arts and crafts and social hours for entertainment.



William27 February 27, 2014

I am a friend or relative of a resident

Per doctor's recommendations, we moved my uncle to Atria and it is very convenient because everything is on one floor. They have services that are good for him. The staff is very pleasant and adequate. The food is fine. He did complain a little bit but then he is very finicky. They have activities like dances and music that he enjoys. They also take them on trips. He seems happy because he is with the people of his own age. I would recommend Atria to others.


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From Atria Penfield


At Atria Penfield, you'll find a beautiful park-like setting with five courtyards and a fountain-side gazebo. Relax outside, take a brisk exercise walk, or savor our restaurant-style dining that reflects local tastes and seasonal variety. Located in historic Penfield, just minutes from downtown Rochester, Atria Penfield provides a small-town ambiance with all the convenience of the city.

Atria Penfield provides the following services:

  • Staff available 24 hours a day
  • Choice of studio apartments
  • Anytime Cafe
  • Full-time director of events and activities
  • Emergency call system in every apartment
  • Daily restaurant-style meals
  • Housekeeping services
  • Maintenance of apartment, community and grounds
  • Medication assistance
  • Scheduled transportation
  • Nurse on-call 24 hours a day

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

What Makes Us Special


We have a 3yr spenddown program where if a Resident has depleted their funds after paying privately for at least 3yrs they may maintain residence at Atria in a shared space.

Features of Atria Penfield


Costs

  • Rent Plus Care Fees
  • Fee Structure Extra We Offer A Month To Month Rental

Room and housing options

  • Studio Apartments

Dining options

  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Spa
  • Features Extra Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra Emergency Call System

Health services

  • Medication Management
  • Nurse On Staff Yes

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime

General

  • Respite Care
  • Pets Small Pets Allowed

Location of Atria Penfield


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