Reviews of Highland House Assisted Living | Olean, NY
Sue43 June 28, 2014
I am a friend or relative of a resident
Eden Heights is a very nice assisted living place. It’s not a huge complex, but it does have four stages of care for people with memory problems. My mother is currently in stage two, moderate care. The staff there is very good. They all seem to have a pleasant personality and deal with her very nicely. They try to gear the meals toward what the residents like, and their proportions are nice. They encourage them to do activities or go outside, plant flowers or whatever the residents can do. I've never heard a bad comment about an employee or resident there. The rooms are very nice. Her room looks over the entrance, so she can see people coming and going. The room is very comfortable.
AnneC September 13, 2012
I am a friend or relative of a resident
Although the facility is relatively well-thought-of in the local community, it fails to meet standards that have been accepted by larger cities and towns. The lack of competition in the market seems to have allowed Eden to remain rooted in the early 1980's. Not only the physical facilities are old and tired but the way most of the staff interacts with residents is mechanical and meets only their most basic of needs. There is no attempt to engage the individuals in conversation, let alone stimilation of senses. My mother-in-law developed a quirk in that she sang out loud for long periods of time. Our family sensed the irritation and disgust the staff felt for her.
My mother-in-law had always prided herself on her neat appearance. Our family took bags of matching outfits and many of her favorite garments to the facility for her to wear. Upon visiting we would discover other residents wearing her clothing while her drawers were filled with items that we did not recognize. A positive developement for her was that her dementia allowed her to forget that she was a smoker. If she had continued to want to smoke, I could not discern any method of accomodating residents or allowing for special treatment in this area. Although it was clear to all that my mother-in-law was suffering from Dementia, the facility had limited availablity in their special Dementia Unit. As a result, she spent most of the day strapped into a chair, outside of her room. Along with a row of fellow residents, it seemed they were wheeled out in the morning and wheeled back in at night.
At Christmas, groups of local school children came to the facility to sing. They seemed to have no help in socializing with the residents. I'm sure I saw a spark of recognition in my Mother-in-laws eyes but it quickly faded as the children made a quick exit for the snack table.
From Highland House Assisted Living
Eden Heights of Olean is nestled in the foothills of the Enchanted Mountains (near Erie, PA) but only blocks away from shopping, restaurants, arts, entertainment and parks. We provide a warm, welcoming atmosphere that’s second to none! Our assisted living and memory care facility in Olean, New York is licensed by the New York Department of Health and is state-of-the-art. It is all one-story and easy to move about in. Materials and construction are second to none. Our staff serves residents with the respect they deserve and the warmth friendships are made of. Our assisted-living facility has a memory care unit and is licensed by the Department of Health and operated for the purpose of providing long-term residential care, room, board (three meals a day and nutritious snacks), housekeeping, 24-hour personal care, a varied activity schedule, and 24-hour supervision. Staff is on duty 24 hours a day and personal care services, including medication assistance, are available at any time.Eden Heights of Olean offers a residential opportunity for seniors to focus on independence, friendships and fulfillment. The isolation, frustration and dependence that m ay have influenced our residents’ lives before coming to Eden Heights have been chased away. The special needs of those with dementia or Alzheimers are met with caring and kind professionalism.
What Makes Us Special
At Eden Heights, our residents’ horizons grow, not constrict. They are enabled, not hindered. Residence at Eden Heights means freedom from those things that are difficult to manage. It means having assistance so that day-to-day concerns are not burdensome
Features of Highland House Assisted Living
- Minimum rate: $3800/month
- Minimum Memory Cost $5736/month
- Rent Plus Care Fees
Room and housing options
- 1-bedroom apartments
- Companion Suites We Offer Companion Suites
- Studio Apartments
- Minimum Age 60
- Pets Small Pets Allowed
- State Licenses 040-F028
Location of Highland House Assisted Living
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