Boutwells Landing

5600 Norwich Parkway, Oak Park Heights, MN, 55082

10 reviews

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Reviews of Boutwells Landing


based on 10 Reviews

should have been better July 18, 2014

I am a friend or relative of resident

Boutwells is lovely to look at and their amenities are many. Many of the care staff are good people but after several years of having care for a parent there in several areas, we found some important things lacking. We had particular problems with the social worker and some of the nursing staff. There is a decided feeling of arrogance and sense of over inflated importance with many of them and we found it to affect care there. We had repeated mistakes with important medications and transition from one unit of care to another was not communicated well in regards to meds and special needs. The final straw for us was a traumatic injury that may have been prevented by communication to us had we been given the chance to put special measures in place. The aides all confirmed that everyone knew of the issue and had charted it yet when we approached the head nurse she claimed to know nothing of this new development. Really?! The result was a traumatic injury, emergency surgery and months of difficult recovery. We did not do rehab at Boutwells after a previous poor experience there from another surgery, and have given up the room. The general feeling from Boutwells was that there was a waiting list and therefore this not a big deal to them. We expected a LOT better.



Iamthecustomer June 26, 2014

I am a friend or relative of resident

We chose this location because of the care levels, so we expected easy transition as mom's care needs grew. But transitioning from one area to another is horrid.
Record management terrible, and errors seem to always benefit them. If you chose this location, do a walk through upon move in and keep your notes. They accused my mother of lying about damages that were there when she moved in -- they had patched things they should have replaced. Little recourse when they simply keep your deposit.

Add-ons in assisted living add up very fast -- make sure family member is on top of it, because residents can get easily confused and authorize things without understanding cost. Care conferences and other meetings scheduled for provider, not family, convenience.
Staff is extremely poor about returning family calls. I have to drive there and try to find people in person.
Mother loves that everyone knows her name and won't move just for that reason. Otherwise we would have chosen a different provider.



Sean2 November 20, 2013

I visited this facility

Boutwells was a very nice facility. It was a Presbyterian home. It was everything I expected about a place. The facility itself was really maintained well. They took very good care of everything there. They did have everything there. They have swimming pools, movie theater, restaurant, lounges, etc. They have a lot of different amenities to their location.



PSchm December 22, 2012

I visited this facility

Your first impression of Boutwell's is impressive. They have a unique shaped building that has many fun little shops and activity areas, all set on a well landscaped and wooded lot. Aside from the many small party rooms, common areas, chapels, and other fun amenities, there is a great adult service team as well. They always have such a positive attitude and a professional demeanor and help the seniors on site live a normal as possible life. Although the facility is on the high end of pricing, I would highly recommend.



won't recommend June 16, 2012

I am a friend or relative of a resident

Charging extra for things that are supposed to be included. Raising the cost consistently with the excuse that "we just discovered we were undercharging you". in addition to taking annual increases of 10% to 16% 1 person to care for 10 Alzheimer's patients, besides doing the cleaning and meals and not trained to handle problems. If they have a problem, the first thing they want to do is medicate.


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About Boutwells Landing


Boutwells Landing is an assisted living facility in Oak Park Heights, MN that offers residents independent living options and daily support services. Contact Boutwells Landing for more details on housing, services, and rates.

Features of Boutwells Landing


Features

  • Computer room
  • Gardens/outside patio
  • Parking for residents
  • 24-hour security gate
  • Spa
  • Transportation for residents (shuttle bus or similar)

Guest services

  • Guests can attend meals
  • Guests can stay overnight

Cleaning services

  • Laundry service for clothes

Dining options

  • Meals delivered to residents' rooms

Health services

  • 24 hour nurses: Available during business hours

General

  • Pets: Small Pets

Location of Boutwells Landing


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