New Haven Facility

Appalled too

The only reason I put one star is because it would not let me put 0. DO NOT put your loved one in this place! I can't believe that they are even open. They have bed bugs ALL THE TIME, the whole place is in disrepair, it is dirty, they don't cut the grass on a regular basis, I could go on and on. It is a dangerous situation to put someone into. The only plus is that the staff are all very kind and they cook good meals. They spend their own money to bring things in for the people. They only have one person taking care of 20 people most times. The owner should be ashamed of himself pays these good people min. wages for all that they do.

Justice for Jill

This place is terrible. They have bed bugs! The owner had the "staff" spraying alcohol to get ridnof them because he didnt want to pay a proper exterminator. This robbed me and my family of a year that we couldnt visit my grandma or take her anywhere. I donated massive amounts of toiletries and food onky to have good and clothing items stolen from my grandma. Everytime I would visit or my mom would droo things off for my grandma she was dirty, her clothes were dirty and she was miserable. Somehow, my grandma was even able to escape and made her way down the street to tell neighbors to call the police (she had dementia). This place is trash. I strongly advise against sending any of your loved ones here. Complaints have already filed with the state.