Sunrise is a warm and welcoming place from the moment you walk in the building and are greeted by Anne or one of the other friendly and helpful receptionists. The rooms are cheerful and the care top notch. It is the little touches that make this so special. Mom was welcomed from the moment we arrived with a welcome sign and a lovely plant and staff coming by to greet her and introduce her to others. They made her feel special, like they were waiting for her to arrive.
My Mom lived at Sunrise the last few months of her life. It was hard to have her move out of our home, but Sunrise couldn't have been more wonderful to her. It offered her a nice social life, my Mom was always the life of the party! She enjoyed her friends and finally engaged in a sport, Balloon Volleyball (I think the first sport activity she ever did as an adult). My Mom loved to eat out in restaurants and the dining room was run like a restaurant with a multitude of items to order. The food is good and they were accommodating with special requests.
The staff is amazingly kind and truly seem to care about the residents. Jen and Stephanie are the main administrators and they lead a wonderful staff who took great care of my Mom. I would love to name them all but it is about 80 wonderful people!
Sunrise of Naperville North
Reviews of Sunrise of Naperville North
January 12, 2018
Other
March 30, 2017
I visited this facility
We went to Sunrise of Naperville North. It was nice and a little dated, but the price was right. The staff was very nice and seemed very friendly. They were renovating, so I think it is going to look a little more modern when they are done.
March 08, 2017
I visited this facility
I looked at the memory care unit at Sunrise of Naperville, and it was a little bit different. The community was all in one place but it and the rooms were very nice. They had a very nice kitchen where they can bake. It looked very clean, very homey, and pretty. They had enough people to cover everybody, especially in the memory care.
February 26, 2017
I visited this facility
Sunrise of Naperville was awesome, and we really thought it was high class. My husband and I would love to stay here as it was very nice. The woman who took us on the tour was very knowledgeable and answered all our questions. The dining area was awesome, and the rooms were beautiful. It was a very good experience. I saw a library, a fireplace where they could sit, a meeting room where family members came, bingo, and buses that will take you to the mall. They do have a lot of activities to keep them active.
January 26, 2017
I visited this facility
I toured Sunrise of Naperville North and liked it very much, but it was too far away for me to travel. They had the same spread of activities that were very nice. One thing that I really liked was that they had two dogs that live there and greet you at the door. They had a library, salon, and many table games. They took their clients shopping.
May 29, 2016
I visited this facility
Overall, Sunrise (Sunrise of Naperville North) suited our need for location and level of services. They have a bus and visiting entertainment. The staff members were all relatively similar and interesting. They had a variety of rooms that were all great.
May 24, 2016
I visited this facility
I had a great tour at Sunrise of Naperville North. The staff member was great and spent a lot of time with me, was very helpful, and made me feel welcome. She showed the place very thoroughly, so I was very pleased with the experience. I found the activities to be very positive. If we hadn’t made the decision to have my mom stay at home with a caregiver, we very seriously would have probably pursued Sunrise based on a number of things, including the activities.
December 30, 2015
I am a friend or relative of a resident
My parents are already placed in Sunrise of Naperville North. They have a high ratio of staff to residents and my father needed that. They also have a very nice atmosphere, the staff is very personable, and the living quarters are nice. They haven't done activities yet because they just have been in there for a few days and they're not up to it yet, but they have been trying to get for them to do activities. The food is just OK, it's not great.
July 28, 2015
I visited this facility
Sunrise of Naperville North was fine. The staff was very helpful and very pleasant. I did not have a problem there at all. The rooms and apartments were more than adequate.
June 22, 2014
I am a friend or relative of resident
Bed bug infestation in the memory care unit and 9 days to take care of it. This place has been a complete disapointment and we are pulling our loved one out of this facility. Food is substandard, caregiving staff is weak and lacks any compassion. Billing department is completely disorganized. This has been a complete disappointment and has created a tremendous amount of stress on our family. The lack of professionalism is appalling, witnessing our loved one unbathed and sitting in their waste was one of the most difficult and horrible experiences. It is a smoke and mirror place, looks good on the outside, however it is an illusion.
Provider Response
We are sorry you have had a negative experience at our community. We take your comments very seriously and would like to speak with you further. Please contact information@sunriseseniorliving.com with your contact information so that we can reach out to you. Thanks, The Sunrise Team
July 30, 2013
I visited this facility
We were looking for a memory care facility for my husband so our family visited Sunrise of Naperville North. The facility has assisted living, memory care, and nursing home-type arrangements.
We had lunch there, and the food was wonderful. The staff was very nice too. They took extra time for us so we could look at everything. We enjoyed our visit. Even my son-in-law from England, who was a little bit hesitant to go into those places, appreciated the experience we had there.
November 19, 2012
I am a friend or relative of a resident
I and other members of my family have been very happy with the care provided to my Great Aunt. The facility is always very clean, the staff seems very courteous and my Aunt seems happy living there. My Aunt enjoys the social aspects of the facility and visiting with others at meals and various game activities. I've eaten their with her and have to say the food was quite good as well. My only complaint, is sometimes they have seemed to be short staffed at bedtime and have placed my Aunt in bed by about 7:00 PM and it seems to be because they just that many of the clients need their help at this time and therefore, some have to go to bed early than others. But on the whole, it's been a very pleasant experience for my Aunt and made it on myself to know she's well taken care of.
October 30, 2012
I visited this facility
My experience with this particular assisted living facility was not a pleasant one. When I walked in, it felt as if I were in a hospital. The walls were a bleak white color with linoleum floors. My boyfriend told me not to take the elevator because it breaks down all the time. The carpeting was an unattractive dark green and there was a smell of curry throughout the hallway. The resident i was visiting also told me that the other people that live there put food in the laundry room for others. When i looked at the food, a good majority of it was expired.
July 28, 2012
I am a friend or relative of a resident
The bright, open public areas make this a great place for my Mother. The staff does a great job keeping up with her and can always answer my questions. Having her doctor, dentist and specialist come to her are added bonuses. Great job Sunrise.
July 28, 2012
I visited this facility
I will transfer my mother here from another facility. She'll be closer to the rest of the family. This place doesn't look like an institution. It has a fireplace, a sitting room, a game room and only 5 or 6 rooms to a hallway so residents won't get lost.
What I like about this place is that they have a sun downing room and an aromatherapy bath with scents of eucalyptus, mint and lavender. These services I didn't find in other places. Other services they provide include memory care unit and lots of activities such as cocktail hour every afternoon when they can talk with each other and interact constantly. They also have games and other mind stimulating activities.
I will recommend this place. It's meeting everything I need as of the moment.
November 17, 2011
I am a friend or relative of a resident
surroundings are attractive and well maintained. friendly staff are always up-beat and handle problem issues well.
September 30, 2011
I am a friend or relative of a resident
I first visited this facility when a family friend became unable to care for herself and had to find alternate living arrangements. Although she was in bad health at the time and we all were quite worried for her, the facilities were very nice and the staff courteous and professional. I haven't spent extensive amounts of time in the facility, but the senior citizens there do seem to be lacking somewhat in direction and sense of community.
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Features of Sunrise of Naperville North
Licenses
- State Licenses: 5101289
About Sunrise of Naperville North
Located just minutes from the Morton Arboretum with 1700 acres of beautiful gardens and minutes from Edward Hospital, Sunrise of Naperville North is slightly north of the downtown area of Naperville, IL, the oldest town in DuPage County. Our community sits on the cusp of a residential area just across from Naperville North High School with easy access to the East-West Tollway. We pride ourselves in providing residents with personalized memory care tailored to their unique needs and preferences. Our community’s Reminiscence Neighborhood provides a safe environment for residents with Alzheimer’s and other forms of dementia. The Sunrise Memory Care program is centered around creating pleasant days for residents to enjoy complete with engaging activities and outings. We also offer a cozy Nature Center that is unique to our community that includes a running waterfall with peaceful sights and sounds of nature - perfect for afternoon socials and gatherings.
Step into a Sunrise Senior Living community and you can't help but feel at home. We stop at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites to our exceptional outdoor gardens and landscaping. Look around and you'll notice touches of home, such as fresh flowers, throughout the community, and you may even spot our dog or our cat. And of course, there are always the friendly smiling faces of our staff to ensure that each day spent here is a welcome one.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
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