Brookdale Minnetonka Carlson Pkwy

(21)

500 Carlson Parkway, Minnetonka, MN, 55305

(844) 325-8230

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Reviews of Brookdale Minnetonka Carlson Pkwy

3.8

21 Reviews

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January 17, 2018

By JK

I visited this facility

I walked into Brookdale Minnetonka Carlson Parkway and two minutes later I walked out again. The people there were kind of laying in their chairs and sleeping right where you walk in. You just can't walk into that scary feeling because it blinds you to everything else. My husband isn't at that stage yet. The people were good, but when you walk in, it felt like a nursing home. They were laying all over down there and slumped over in their chairs. The staff was perfect. They were helpful and called me back and everything else. I didn't feel it was really clean though.

Provider Response

We apologize that your tour did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

May 25, 2017

By john472075

I visited this facility

We visited Brookdale, it was very nice, and we liked that. It was very well-kept; however, they didn't have an underground garage. The staff who assisted us was very nice, the food was very good, and they did a very good job there. We were looking more for independent living.

July 31, 2016

By Cathy384261

I visited this facility

Brookdale Minnetonka Carlson Parkway was a very nice place but quite a bit more expensive, and we just could not afford that. The staff seemed nice, and their rooms were very nice.

June 28, 2016

By Jan773047

I visited this facility

I visited Brookdale for my mother-in-law. It stank of urine, so I did not stay long. The staff member we spoke with was very good and provided me with information prior to intake. She was a very good employee, but the facility was not clean. However, the caregivers themselves were excellent.

January 26, 2016

By GopherFan15

I visited this facility

I visited this community recently while looking for assisted living for my mother. I was extremely impressed by the staff and the overall feel of the community. The apartments were much bigger than many of the other communities that I have toured. I had lunch with my tour and the chicken was very good and the veggies were crisp. The gentleman that gave me my tour was very courteous and helpful. The only thing that I do not like about the community was that they do not have underground parking.

July 13, 2015

By Caring110502650

I visited this facility

I visited Brookdale Minnetonka. The staff was friendly, informative, and showed us around. The rooms looked clean and well taken care of. They had nice decorations, it was situated well, and they were bright. They had a large community room with different tables, games, and puzzles. They had a schedule of different activities, group events, exercise, and bingo. They had planned out board for walks and things like that. We saw their dining area. It was large and open with nice tables and comfortable chairs. It was bright and airy with lots of room for people to move around. I liked its locations because it was close to family members. I liked the friendly staff and the home-like accommodations. It seemed very good.

June 30, 2015

By Caring108881550

I visited this facility

Brookdale Minnetonka Carlson Parkway was nice. The staff was friendly and helpful.

March 30, 2015

By Caring104389950

I visited this facility

The staff was excellent. They gave us an excellent tour of Freedom Pointe. It was like a home. They had great amenities and really nice meals two times a day. They had their washing machines and dryers on each floor. They had a huge library, bathing facilities if you want to take a bath instead of a shower, and an ice cream parlor. They also had memory care there. If you wound up getting dementia or Alzheimer's, instead of having to move to some place else, you just move in to the memory care, which is wonderful. I'm interested in them, and that's possibly the one that I will be putting my parents in.

July 03, 2014

By Caring60173050

I visited this facility

Freedom Pointe is more expensive, but I think there are more services. The rooms were well done, and they are in the process of updating the rooms and adding more floors for laundry. The food was excellent. We talked to the marketing director; she was excellent, very kind, and very good. There were lots of activities, bingo, card games, and a beautiful library. It was very quiet and right across the street from the community center. There were people looking like they enjoyed themselves. They don’t have protective parking for cars.

March 28, 2014

By Shelly4

I visited this facility

Freedom Pointe Minnetonka is an assisted living, and then they have a lock unit for the Alzheimer's patients. I think that if my dad needs something like that, it would be a nice place to consider. Their rooms were very small. The staff member who assisted us was really helpful. She also gave us some interesting notes for us to check out. Even if we didn't have dad live there, they helped us with some information that was helpful. The residents at that time seemed like they were talking; they weren't just keeping to themselves, which was nice to see. When we went up to the lock unit, we did see them playing a little game, and it looked like all the residents were participating in it.

February 28, 2014

By Arlyss1

I visited this facility

I love Freedom Pointe Minnetonka. I really enjoyed it. The lady there was so informative and so helpful. They were very informative. They have everything that we needed there. My impression of this place was very good. They had therapy places in the facility, etc. We love that one.

February 14, 2014

By Christina6

I visited this facility

I wasn't impressed with Freedom Pointe. The apartments were way more expensive and tiny. A studio apartment was $5,000. The layout was pretty bad. I met with the marketing director and she was just really nice. The place looked nice. My stepdad is a smoker and he needed a place that he could go down and smoke.

January 31, 2014

By Caring67818850

I am a friend or relative of a resident

We have found Freedom Pointe for my mother. It's convenient for me; it's very close to my house. Their rooms and the environment are adequate. The staff's work attitude generally is pretty good. I do like them. I think they're very nice. In the summer they have outdoor activities and in the winter, they have indoor activities. With regards to food, I haven't tried to eat there but my mom likes their food.

June 18, 2013

By Barbara35

I visited this facility

Freedom Pointe at Minnetonka was assisted living only, and we would need something that also has dementia care. Well, they said, you could stay through the beginning of dementia, but after that, you have to move. That was very large, a big block building that is facing the woods and it did seem to have a lot of light and open space, but they were short of staff on the day that we were there anyway. The room that we were allowed to go into was fine; I didn't have a problem with that. It was a smaller room, but was light and bright, and the lady that lived there seemed to be very content.

August 21, 2012

By Emily 1

I am a friend or relative of a resident

They're very good. The staff is very attentive and very helpful to the residents. I go there almost every day for my mother. I'm always impressed of how well they managed her. I like the appearance and the room, I was very happy with that. I sat with her at lunch time and the food was quite good and they have choices like, vegetables, fruits. They also got activities for them all the time. I'm happy about that because she is busier than she ever was. They have outings in Lake Minnetonka, the museums, and other places. Considering how big adjustment this is for her, I'm pleased with how happy she is with them.

June 29, 2012

By Joe S.

I visited this facility

The wait staff was incredibly polite to all of us. In addition, the rooms seemed very nice, a far cry from the small, depressing rooms many elderly people seem to get stuck with. This is the kind of facility I would be very comfortable putting my loved ones in.

February 29, 2012

By fallofgus

I am a friend or relative of a resident

The sales staff went above and beyond to accommodate our situation. We put grandma in the assisted-living section for memory loss. The staff prorated the first month's bill, supplied temporary furniture while we got her settled, and was available constantly. They repeatedly went out of their way to make sure everything was ok and even kept up on other goings on in our family. Each room has its own bathroom which is really large and very convenient. The eating area is pretty big with plenty of room for family members and guests and staff to come together. I would unflinchingly recommend this facility. I did not tour the upstairs or regular living facilities, just the memory-assisted part. I did see some bingo and other activities that looked enjoyable. The location is good for most of the west metro, but it would be a bit far if you lived in the east or in st paul.

September 29, 2011

By SandK

I am a friend or relative of a resident

Freedom Pointe is a lovely facility but it is quite expensive. The facility was clean and well decorated. It did not have the typical institutional feel that you associate with a nursing home. The food looked much more appealing than typical institutional food. The staff were generally helpful and available. They seemed to show patience with both the independent and the more demanding residents. The staff and management were accommodating when we wanted to bring the dog in to visit with our relative. Freedom Pointe was always decorated nicely for holidays. The Christmas decorations were especially nice. The resident rooms looked and felt very much like a nice hotel. The common areas were inviting and had a very home-like feel. The down side is that Freedom Pointe is at the high end of the cost spectrum. It was considerable more expensive than a lot of other suburban nursing facilities that I have seen. I would recommend Freedom Pointe for those who can afford it.

July 27, 2011

By MAllowMArsh

I visited this facility

I have visited this facility quite a few times. I can say that the staff is very friendly. The entire complex is very clean and tidy. Many nice places for the residents to sit and get a view of the outside world. I would recommend at least visiting and taking a tour.

May 28, 2011

By commercesd

Visited this facility

Freedom Pointe of Minnetonka is located in a nice part of that suburb of Minneapolis. It is easy to get to, however not as convenient as if it were in the city of Minneapolis. It kind of looked like a modern Colonial style motel. It's nice enough, but nothing about it really stood out as to how it looked. We wanted to find a place for our uncle that included plenty of lush greenery. For example, many of the other facilities had much more access to many lovely garden areas. There is staff around, but there weren't as many as we'd seen in other places. Because of that, it really seemed more like a motel than an assisted living community. Our uncle liked the ice cream parlor, the library and the barbershop, because he likes to keep his hair trimmed. The studio and one bedroom apartments were nicely decorated, clean and had nice layouts. Some of the units have patios between them, which seemed nice for encouraging interaction. Although they seemed to have all of the standard assisted living offerings, we'd experienced a more pronounced feeling of warmth elsewhere.

May 18, 2011

By slclynn

Visited this facility

Freedom Pointe of Minnetonka offers many amenities and services for seniors in an assisted living facility. Although the facility looks nice, and is clean, the staff is not very accommodating to residents, and the overall milieu is that of a business more than a comfortable home environment. Residents' needs are not accommodated with friendly service, and nursing services are not, in my opinion, provided with the utmost care and consideration for the residents. Housekeeping and laundry services are available on sight, as well as 24 hour staff who are accessible for safety purposes. Available amenities include; a library, ice cream parlor, beauty salon, barbershop, and business office. Studio and one bedroom apartments are offered. While the accommodations are nice, with private baths, kitchenettes and even patios adjoining some units, the most important focus, which should be friendly service to the residents is lacking.

See all reviews (21)

Features of Brookdale Minnetonka Carlson Pkwy

Room and housing options

1-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

Dining Room Shared Meals
Room Service For Meals
Dining Extra: All Assisted Living Apartments Have Kitchenettes.

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Coffee Shop
Party Space
General Store
Tv Room
Garden And Patio
Resident Parking
Spa
Features Extra: Library, Fitness Room/Gym, Receptionist At Main Lobby From 8 A To 8 P. Door Is Locked From 8 P To 8 A.

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Internet Enabled Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Hospice Care
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Wii Sports
Tai Chi
Fitness Room
Gardening
Cooking
Arts And Crafts
Activities Extra: Computer Class, Our Residents Have A Lot Of Input In Our Activities. If They Want To Have An Activitiy That Isn't Currently Offered, We Will Work It In (Withing Reason!).

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice
Financial Aid

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Staff Patient Ratio: Staffed Based On Accuity
Minimum Age: None
Pets: Small Pets Allowed

Range of services

Physical Therapy

Licenses

Licenses: Class F

About Brookdale Minnetonka Carlson Pkwy

Brookdale Minnetonka Carlson Pkwy provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.

We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.

Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.

What Makes Us Special

Freedom Pointe offers 24/7 nursing and we have on-site PT, OT, and Speech Therapy. We require 2 years of Private Pay before we take Elderly Waiver (EW).

Map of Brookdale Minnetonka Carlson Pkwy

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