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Reviews of Eastcastle Place
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March 02, 2015
I am a friend or relative of resident
My review is not about the apartments for the elderly who are able to still look out for themselves, I am writing about the care on the 4th floor, which is where a person that I love and help take care of has been living for approx. 18 months. My friend has physical problems and is unable to care for herself but her mind is very sharp. She is very depressed and I try to take that into account, but the truth is that I am not very happy with the care at Eastcastle. The problem is that the staff is always short-handed. Lately, the employees have been supplied by agencies. This means that the aides have no knowledge of the patients. I often walk in to see a group of wheel-chairs circled around the TV, while the aides are at the desk, texting, talking or watching TV themselves. I have often emptied the garbage in my friend's room, it is sometimes overflowing with used Pull-Ups. The smell is awful and there are no fans in the bathrooms. My friend has been left on the toilet, once for 1.5 hours, when a 3rd shift aide left her there for the 1st shift to deal with. I have talked to numerous people who are in charge there and my friend is told that it is up to her to find out and remember the names of the aides who do this. Altho sharp, she is still 89 yrs old, has trouble remembering names and does not want to be the "trouble-maker". I also worry about revenge. I once walked past 2 pieces of bread on the floor of the hallway. This was at 10 am. When I returned at 4 m, they were still there. I cleaned them up. Being an aide in a geriatric facility is a hard, sometimes depressing job. I know this. But my friend has been treated disrespectfully, been told not to be so bossy, told that she has to wait to go to the bathroom, because she just went. This is so humiliating for a grown woman who has worked her entire life and now has to depend on others for the most basic needs. Eastcastle is cosmetically very pretty, the lobby has nice furniture, the grounds look nice, but the facilities are dangerously short-handed. If I could remove my friend, I probably would. I have heard that many facilities have trouble finding and keeping aides, but this is very disturbing to me.
February 11, 2015
I am a friend or relative of a resident
My mother has moved into Eastcastle Place since the start of November. She has an apartment, and it has a nice view of the courtyard. It's spacious enough for her. It's got a large bathroom, a walk-in closet, and a kitchen with room for a small table. She has a sofa, an armchair, and coffee table, and she seems quite comfortable with the amount of space. I knew about it through word of mouth, and I was very impressed. It's very attractive, and it didn't feel like an institution. The wait staff are very friendly, and the presentation of the food felt like a restaurant. The quality of the food was very good with fresh ingredients and a nice menu. They have a swimming pool, fitness area, several art studios, a room where they show movies, one large library, and a small library. They have lots of scheduled outings around the city, and there is bingo and arts and crafts. I would recommend them, the facility is really very good, but it's not perfect, we have a little bit of friction with the staff. The aides who are stationed on my mother's floor have not been very attentive or responsive. They don't pick up the phone, they don't follow up on things that they said they would do, and they seemed to spend quite a bit of time on tasks, but just this particular part of the place on that floor. The director of nursing is really great, and the other higher level staff are very good.
September 09, 2014
I visited this facility
The marketing person of Eastcastle Place was very nice, very welcoming, and very enthusiastic. She set up the appointment, met us on time, and gave us a nice leisurely tour. We did see two rooms to choose from, which was a one-bedroom, and it was very small. It was supposed to be a one bedroom, but it was tiny with not even a real kitchen. The bathroom was nice with a walk-in shower and all that, but the room was just so tiny. The emphasis on the place seemed to be on keeping the residents out in the common areas of the facility as much as possible for socializing and all that, but as far as having a space of their own, the room was tiny. The entire one-bedroom apartment would fit in my small living room. They had a gorgeous dining room, but we did not eat anything there. We did see their menu and it was very impressive. The place reminded both my sister and I of a hotel; it didn't feel homelike. It seemed like they were geared towards lots of activities that keep people interacting socially outside of their rooms, which was understandable, but it seemed like there was almost too much of an emphasis on that. They do go out for shopping, but given their location and the things that we saw, there were more things like movie nights, book club readings, poetry sessions, and musicians coming in. And, because of the location I am sure they have a lot of retired university professors and professional people there. Actually, I was not that impressed with this place. Both my sister and I thought that the place was huge, there were a couple of buildings that have been merged into one and the older section is where we saw an apartment while the other section looked like it was built in the 1960's and didn't seem to have been updated at all. Considering how much the place cost, you'd think they would put some of that money into updating the residents' rooms instead of just the common areas. I think they need to improve on the quality of the resident's rooms. The rooms were so tiny that they seemed to be designed for just a place to sleep and the use of the bathroom.
July 27, 2013
I visited this facility
I visited Eastcastle Place. The environment was wonderful. It was so clean, well decorated and smells nice. I loved the location because it was right next to a hospital and part of it was closed to Lake Drive so you could walk along and look at the lake. Each floor of assisted living has it's own space for reading rooms, games, internet. The only have 13 rooms per floor so it was not crowded. It also has a senior living and that was very nice. They had different dining rooms. I talked to a lot of staff members that were putting up on group activities and they had lots of activities going on which I liked. I just liked the feel of it and everybody was smiling.
March 22, 2013
I had my on-the-job training at the East Castle. It was the nicest place. I didn't smell anything. The meals looked very nourishing too. The rooms were not overcrowded. There were some rooms that were small but I was amazed at how some of them were so large for just one person being there. What just I didn't like was that they don't have the pull up exercises in the morning, but I wasn't able to ask why. Still, if I had a chance and something happened to me, I would rather be there.
February 09, 2012
I visited this facility
We were struck by how much Eastcastle Place assisted living facility actually resembles a castle - so that's a really appropriate name for it. The stately design was really beautiful. The outer grounds were immaculate, with nicely trimmed lawns, shrubs and trees. There were also a number of nicely appointed benches for everyone to enjoy. The two story foyer had a "royal" feel to it and it seemed like were were visiting a castle in another country. Despite the exotic design, the building still had a warm and friendly atmosphere. The staff was very kind and accommodating. The balcony views were quite nice, and overlooked the grounds well into the next town over. It was comforting to hear that the facility can handle all levels of ambulation and offers independent and assisted living, in addition to rehab, nursing and memory support. This means that as our aunt's needs change, we wouldn't have to move her. The less disruption to her life, the better. The dining areas were roomy with very comfortable furnishings and a gorgeous decor. The residents enjoy a number of culinary delights here -- much like what you would find in a five star resort.The food looked and smelled are offered healthy, home-cooked and delicious. Snacks are also offered regularly throughout the day and whenever desired. The fitness center looked like a great place to enjoy daily yoga and aerobics or use the abundant equipment. Seniors may also safely navigate the many lovely garden courtyards and paths. The location of Eastcastle makes it possible for residents to enjoy all of the entertainment, cultural, casual and fine dining establishments in nearby downtown Milwaukee. Seniors may participate in many stimulating activities, such as Lake Michigan nature walks, card games, bingo and bridge, do artwork and make crafts or woodworking projects. Residents are regularly treated to symphony visits and other artistic and musical venues and festivals with regularity. The apartments had contemporary designs with exquisite details like fireplaces, balconies and turrets. Each was beautifully decorated with very nice furnishings. Residents may also reserve designated rooms for hosting private dinner and other parties. This is a magnificent, high-end facility where seniors may live vibrant lives, but still have the access to kind and caring staff when they need it. Any senior would really enjoy living in this environment.
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About Eastcastle Place
Eastcastle Place is an assisted living facility in Milwaukee, WI that offers residents independent living options and daily support services.for more details on housing, services, and rates.
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