I found the executive director of this facility extremely rude and uncaring and, in my opinion, should not be in the human service field!!
I called this facility to schedule an appointment to tour. I am in the process of assessing memory care units to find the right fit for my dad. The day of the appointment the executive director called and canceled the appointment. She informed my mom that Morningside does not accept individuals with frontal temporal dementia.
Upon hearing this I called to thank her for stopping us before we started the process with them since they are not equip to care for my dad. As I was attempting to make this point the director continually cut me off and talked over me. ( I asked her three times to please let me finish what I was trying to say). With that she got very irritated and defensive. She told me that people with frontal temporal dementia exhibit behaviors that people with other types of dementia and Alzheimer's do not such as irritability, anxiety, agitation (physical or verbal).
On top of being rude she is not well versed in the field in which she works. The following quote comes from the Alzheimer’s organization page and is a description of Alzheimer’s “In early stages of the disease, people may experience personality changes such as irritability, anxiety or depression. In later stages, other symptoms may occur, including sleep disturbances; agitation (physical or verbal outbursts, general emotional distress, restlessness, pacing, shredding paper or tissues, yelling); delusions (firmly held belief in things that are not real); or hallucinations (seeing, hearing or feeling things that are not there).”
The bottom line is I don’t want my dad at a facility that is rude, uncaring and not equip to deal with individuals who exhibit symptoms of Alzheimer’s or dementia. And this director made it very clear to me that her staff is NOT trained to deal with physical aggression or verbal outbursts.
We are very blessed in that my dad does not exhibit aggressive behaviors. He is the exact opposite, very docile and passive, but could not get a word in edgewise. So our search continues. I only hope that sharing my experience I can help others to avoid the emotional upset and frustration I went through.