Legacy Retirement Residence of Mesa

Ian

Legacy Retirement Residence of Mesa was nice and clean. It was an older facility, but they were in the middle of remodeling to modernize it. The staff was very helpful and very pleasant. They took their time to explain everything that went on there and the services they offered, especially for assisted living and the different tier levels of support that were offered. The placement coordinator, Rose, was fantastic. She was very communicative and talked about lots of details. The director of the facility was very nice. The rooms were spacious and very clean. All the ones we looked at were either private studios or private 1-bedroom apartments.

Deb T.

After touring 20 different facilities, Legacy stood out from all the others. It's light, bright, clean and homey. The apartments are very large with different floor plans available. The staff is amazing and always willing to go the extra mile if needed. The incredible thing to me is how many staff members have been there 5, 10, fifteen years. Legacy obviously treats their employees well and hire quality people! Our mom has met many new friends, is participating in activities, and and is happy she is there! After almost two months of living at Legacy, she refers to it as home!!! Our family could not be more grateful to the Legacy staff and residents!!!

MC

Legacy Retirement Residence of Mesa is horrible and extremely outdated. You also have to take a Covid test as soon as you walk in the door or else you're not going to see or talk to anyone. They have a lot of hidden costs if you don't know how to ask for it. It's also actually the one that charges the most on transportation. We didn't get to do a tour because I wasn't going to do a Covid test, but someone did sit out there and talk with us. We were given a room size, we were given the cost of things, and we were given their calendar. Well, a lot of these places you go to, they give you a really nice folder with all of the amenities and everything that you could look back through in reference, but at the Legacy, it was run off on a copier machine where they needed to change the toner, and there was nothing to sell you on the place at all. The presentation and marketing were not good. I was not impressed with them at all. Most of the places have like a 70-90% capacity even with Covid going on and on asking the Legacy, they said that they normally sit about 50-60% and that right now they're about 35-40% still under capacity. We should have known that there was a reason for it, and as we got to hear it all and stuff, we could clearly see why.

Barb

My mother is in the memory care unit at Legacy Retirement Residence of Mesa right now. She's doing OK, and it was really good until about a year ago. There have been some issues. The staff is very good, but they're understaffed. The rooms are very nice and very spacious. Everybody has their own room in the memory care unit. They have their own bathroom, and it is very large with a nice walk-in shower. The room is very big, you can put a large bed in there, dressers, a chair, and some people even have a couch in their room. She has a nice window that she can look out of. Their activities were very good when we moved her in. They have other people that run it now, but we got spoiled with the one that was there. They don't go out of their way to help people with their memory. They have an independent living side as well as a memory care side. It's clean, nice, and presentable when you walk in. The staff listens to you with your concerns and they try to take action on everything and straighten out anything that you might have a problem with. There's always somebody at the front desk and the higher ups are usually around. For the independent side, they take them on a bus, but they have to be able to take care of themselves. The food was good two years ago, but it has declined over the years. The older residents have problems with their teeth and a lot of times they give them a big piece of meat, and in the memory care they don't have knives, so they have to wait for somebody to cut it up, and by the time they do that the food is cold. I've tasted it and it's like cafeteria food. They don't make homemade things, and most things are out of a can. There are no fresh vegetables, but they make a good breakfast. The food leaves a lot to be desired.

mysticdancer

Not impressed with the little Asian aid on nights last week. (Wed)...she's useless...the poor aid she was supposed to be helping i felt bad for her...watched this idiot stand BEHIND the chair and push client with one hand while the second aid tried to lift the client....wow work injury waiting to happen...if this girl doesn't want to work...send her home. Your other staff or clients going to get hurt .this chick don't know with the he'll she's doing. If she's a cna she needs more training on two person transfer assist. Someone's gonna get hurt...

Rebecca M

We went to The Legacy, and that’s where my mother-in-law is right now. It is a beautiful facility. It’s fairly new. My mother-in-law’s apartment is quite nice. It has one bedroom and a kitchenette type thing with a regular size stove and a refrigerator. It also has a nice-size living room and a nice size bathroom. Right now, my mother-in-law does need extra services, and she pays extra for those like medication administration, walking, transfering to meals, and showering. The facility itself as far as their base rate covers 3 meals a day, which are wonderful. They have an amazing array of meal choices. Everyday, they have 2 entrees to choose from and a soup and a salad. The food is phenomenal. The service also covers, I think, one load of laundry plus linens every week, and housekeeping every week. They have a salon so that you can go and get your hair done, and you pay for that extra. We really like the staff. For the most part, we have been very happy with this community. It’s very clean. It’s really, really nice, and I would recommend it really to anybody. They have church service on Sunday. Once a week, they have happy hour, and they have movies. They have shuttles that can take you shopping. You can take a shuttle on certain days of the week to medical appointments that are free within a 12-mile radius. They have bingo, exercise classes, and book club. It’s a very nice place.