Brookdale Merrillville

8253 Virginia Street, Merrillville, IN, 46410

16 reviews

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Reviews of Brookdale Merrillville


based on 16 Reviews

Frederick5 September 30, 2015

I am a friend or relative of a resident

The staff is helpful, and we didn't have any problems with the move-in. They seemed concerned about my dad that he is happy at Brookdale Merrillville, and we are pretty happy about the experience so far. He has his room on the side of the courtyard -- which is well-landscaped and with nice scenery -- and the door opens right to the courtyard. They have all kinds of activities, anywhere from Bingo to live music and movie nights. The food could be a little better.



Sally35 September 30, 2015

I visited this facility

We went to Brookdale Merrillville. That was a very nice facility. They were very helpful. They answered all of our questions. We took a tour. They showed us the dining room, the menus, and all the amenities that they offered. We thought my mother-in-law would be comfortable there. However, she was staying at her daughter at this point. I thought the amenities were nice. There was an outside patio area. They had a regular dining room or they could eat in their room. They had an activity area where people could watch movies, play games or play cards or what not. They also offered people where they do day trips, out for shopping or to casinos, and that was excellent as well because she could go out. They also had clergies because church was a big deal for her.



Disallusionedagain August 26, 2015

I am a friend or relative of resident

My mother was a resident for several years. The food was TERRIBLE - almost inedible - and they nickel and dime you to death. The rates automatically go up every year, and they look for things to mark on the semi-annual patient evaluations that would also jack up the cost. The management changes frequently and the employee turnover is horrendous. Physically, it's a nice place, but the weekly housekeeping is a joke - the vacuum cleaner should have been replaced years ago as it picks up nothing. I did get the feeling they genuinely care about the residents, but the costs escalate rapidly, so don't count on the introductory rent staying at that level for more than 6 months.



Robert106438250 May 07, 2015

I visited this facility

Brookdale Merrillville was rather small compared to some of the other homes in Northwest Indiana. It was pleasant on the outside. It was in a large commercial area, but it had nice grounds around it. It wasn't a very large place. What I really liked about it was that they were upfront right away with the cost. It was neat and clean. They had the dining hall and sun porches. They have people that come in and entertain them. They have clubs, and they've got a bus that transports them to outside activities and medical facilities. It seemed comfortable. They had enough employees to handle the amount of people they have.



Caring103189450 March 01, 2015

I am a friend or relative of a resident

We went with Brookdale in Merrillville. There is nothing I liked best. We hated it. The management was terrible. My mom fell and sprained her ankle. They turned her to the ER. They wanted to take her back even after they didn't watch her, so we had to tell the hospital not to bring her back there. The whole facility was pretty gross. The CNAs were good, and the nurses were nice. The management only cares about the money and not the welfare of the patients. The location looked fine. It was in close proximity to a hospital.

Provider Response

We appreciate you sharing your concerns with us. Please be assured the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families and friends. We will share your feedback to help better serve our residents and their families in the future.



Caring98152950 December 18, 2014

I am a friend or relative of a resident

My mother is at Brookdale. The apartment is very nice. It is spacious enough for her. She has a courtyard view, and she can stand outside and watch the birds. She has her own porch. It is all on one level, so I don't have to worry about a balcony or anything like that. The staff is very nice and very cordial. They work well with me and my mother. They have no pool or gym, but they have activities to keep her busy. I have tried their food. The day I was there I had beef roast, and it was very nice. My mom hasn't complained about the food. Actually, the food is pretty good. They have a very beautiful dining area.



Caring89057950 September 01, 2014

I am a friend or relative of a resident

My friend is in Brookdale Place and my visit there is wonderful. The place is clean. The staff is friendly. There isn't anything that they are not able to tell me. They have one-bedroom and two-bedroom units. They have a list of activities. The price is average.



C.M.1 September 01, 2014

I visited this facility

I really like Brookdale of Merrillville. It is a nice, small, community with caring staff and nice, comfortable environment.



Joy14 October 09, 2013

I visited this facility

We went to Sterling House. The rooms were very small. Though they had no doctor on staff, the people there were very nice and friendly. However, their fee was higher. It also seemed like every time you turned around, there was fee for everything. They even charge $50 a month if the residents had to make even just one phone call.



AustinF March 16, 2012

I visited this facility

My grandfather stayed at Sterling House for an extended period of time, and they were great to him. The staff was very friendly, the facilities were above average, and there was just a good vibe. At one point, my grandfather's condition worsened, and we could see the end was near. There were 20 people in his room, and the staff was even so kind as to let us use two of the empty rooms next door to sleep in. Even with 20 people there for 4 days, they continued to show their kindness, and allowed us all to be there with him. As for the food, it was great. Sure, it wasn't gourmet, but it was good enough. It really just blew my mind how well they treated us, and the level of care my grandfather was given. Great facilities, great staff, and an overall great facility. I would recommend Sterling House to anyone, any day.



commercesd December 16, 2011

I visited this facility

Since we would be in Merrillville checking out another facility, we made it a point to visit Sterling House in the same region. Our aunt has a lot of friends and family near the area "“ so it is a favorite of ours. It is important to us that our aunt really enjoy her later years "“ and we feel she can do that best in somewhat familiar surroundings. She has early dementia "“ so we want her to be as comfortable as she can be when we are not around.

We liked that they prepare care plans around what each person needs "“ and that they are flexible enough to change the level of care as becomes necessary. The staff was very friendly and we could see that the residents are all happy there.

The common areas were nicely decorated and home-like. There were many places for residents to enjoy a variety of activities, from games to reading and seeing films. Some of the residents participate in the community gardens and educational programs. One of the residents was a teacher "“ so she tutors children at the local community center.

The grounds were well tended and we could see that there is plenty of room for residents to spread out and enjoy activities with friends and family, such as picnics, or enjoy the many seating areas however they wish.

The dining areas were warm and friendly. We were able to try some of the snacks which were all delicious. The staff takes the time to offer foods that look appetizing. We enjoyed our visit at this facility and would recommend that people in the area who are looking for a good home for an elderly person check it out.


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From Brookdale Merrillville


Brookdale Merrillville provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Features of Brookdale Merrillville


Technology and entertainment

  • Cable TV in resident's rooms
  • Technology extra: Emergency call system
  • Wi-fi in residents' rooms and shared areas

Health services

  • Medication Management
  • Physical therapy
  • 24 hour nurses: Yes

Room and housing options

  • 1-bedroom apartments
  • Studio apartments
  • Companion suites: We do not offer companion suites

Features

  • Beauty/Barber shop
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Spa
  • Transportation for residents (shuttle bus or similar)
  • Shared space where residents can host parties

Dining options

  • Some residents have in-room kitchenettes
  • Meals in a shared dining room

Activities

  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Wii sports competition
  • Gardening

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens

General

  • Pets: Small pets allowed
  • We offer respite care (short term stays)
  • Minimum age: 55

Financial guidance

  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living

Location of Brookdale Merrillville


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