Heritage Village Assisted Living and Memory Care

Reviewer#RD0925mm

I went to Heritage Village Assisted Living and Memory Care. It was nice, but it wasn't in the same class as the other place. The setting was right on the highway, and so the overall impression that you would get is that it had a highway industrial feel to the outside of the place. But the building itself was quite nice. They had a receptionist at the front desk who also, I think, was in charge of other things like accounting. It was not a well-staffed organization. They did not have a tour guide as such, and they relied upon the chef for the tour. He was very nice and very knowledgeable, but it was clear that they were not prepared for a thorough review of the place. There were not many amenities. They had a dining room, which was not very appealing, and they had other little areas. The building itself was much older, although from the outside, looking from the highway, the building itself was quite nice, it was an older building. The decor was not appealing; it was much more ordinary. The area of organization for the patients just wasn't appealing. I could not imagine my wife in that situation. It would not be appealing to her. The staff were very pleasant, but they were understaffed. The two people that I talked to had additional responsibilities, and you don't have a full-time tour-giver. It looked like they were understaffed to the point where it may affect the performance of the place. The place was nothing spectacular. You couldn't go in there and say it was spotless or anything like that. It's a combination of the age of the building and probably the lack of staff. There was nothing glaringly wrong about it, it just wasn't noteworthy.

David

Heritage Village Assisted Living and Memory Care was a very nice and high-quality place, but it was extremely expensive. It's modern. It's got alcoves and a little rec room. So,it's a nice facility with decent dining and things like that. The staff was nice and very helpful.

Frank

We visited Heritage Village Assisted Living and Memory Care and we liked that. My mom didn't see any of the people that lived there. But the person that was showing us around seemed like they knew what they were talking about, and the people that worked there seemed to be interested in my mother. They came over to talk to us. There's in-house medical staff or a reliever, and it was nice to see that they have so much there. My mother liked the size of the rooms, that there was enough room for her stuff because she has a lot of crafts that she does. The stuff they have planned for the people or the activities that they have seemed very interesting to my mother. This place is the winner, so far. The price on this one is not a winner, but everything else is. I liked that they had a little doctor's office there that was run by an insurance company. It's actually for the people that live there, but it's run by another company, so that was a reliever. My mom just liked many things about the room. The staff was very professional.

Jennifer

My mom was a resident of Heritage Village Assisted Living and Memory Care. The people were very nice and everything, but they were understaffed. They just did not keep my mom and the residents active. I think that they are more of an assisted living; they say memory care, but I don't think they are trained for actual memory care if that makes sense. It takes special training for memory care. The people there are wonderful, but I don't think they can take care of Alzheimer's patients that are a little bit further along. I was not very happy with their activities. It was a lot more expensive than what we got.

Dana

What we liked about Heritage Village Assisted Living and Memory Care was when you first walk in, it's very inviting and there is a lot of activity just on that first-floor open area. There are a lot of outside spaces too, and every floor has a beautiful outside terrace. Those are the things that appealed to us about it. It's off the main road here in Gainesville. My dad is in their assisted living facility. I like its environment and I think the staff is very nice and very helpful. It's beautiful, there's a lot of outside sitting areas, and it has a very large feel to it. There are a lot of fountains around the outside and a nice, beautiful fireplace. When you first walk in, it just looks like a very upscale hotel. His room is very nice. It has nice granite countertops. We went up a level, size-wise, for him. It has a nice large bathroom and wide doors. We just can't complain. They have a bistro area where they can sit in and eat just to get a different view from the dining room area, which is more like a hotel. Each floor has its own unique patio that's very nice. There's a large library sort of area with big tables, with puzzles out, and they can just roll up to them and work on the puzzle. They encourage a lot of activities for them to get together. There's an art room and a hair salon. Like most of these facilities, they have their own PT area. Even just going outside, it just looks like a very pretty place. Of course, with the staff, there's a little bit of conflict here and there sometimes. Their prices, I think, are overpriced, but we were able to push for a certain price and they're flexible on the amount so we were able to make it work.

Bob

We have toured Heritage Village Assisted Living, and my sister likes it. It's very nice and has a very expansive feel to it, which resonated with my sister. She just didn't want to be in a place that made her feel so crowded. The place had an open-air, airy feel to it. It has to do with my sister's feeling that she didn't want to be crowded. The room had a raised ceiling rather than the standard-height ceiling, and that also gave it a more open feel. My sister has memory issues; she feels like life is being taken from her. I think the open-area feel is helpful for her. The staff did very well; he was helping my sister to feel more relaxed. She had a chance to taste one meal. It wasn't a regular dinner menu, given the time when we were there (it was mid-afternoon). She asked for an omelet and she's so pleased with what she got. As we walked past the activity center, the person in charge explained the kinds of things they were doing. At that moment, there wasn't any activity going on, but there was a documentary being played in an adjoining room. It was part of the planned program activity for that afternoon, and it was appealing to those who sat in. It had a nice, elegant, hotel feel to it.