Sunrise at Fountain Square

2210 Fountain Square Dr, Lombard, IL, 60148

19 reviews

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Reviews of Sunrise at Fountain Square


based on 19 Reviews

Caring99966650 January 08, 2015

I visited this facility

I visited Sunrise at Fountain Square. It was busy and nice. It was average, but it was a little too crazy at that time. The services were a la carte, but it seemed OK.



Caring99333350 December 29, 2014

I visited this facility

My visit with Sunrise was very positive. They have helpful staff. The rooms were perfectly fine and relatively spacious. They have lots of activities.



Caring102273450 November 28, 2014

I am a friend or relative of a resident

My husband lives at Sunrise, and we've been very happy with it. They seem to be very nice people there. He gets his meals, his exercise, and activities, and he is not very far from where I live, so I visit him very often. I can go there anytime. The staff seems kind and considerate, and they treat him well. It could be kept cleaner. It is not bad, but sometimes it is kind of messy, and it is not usually the way it is, so usually it is pretty good. It is homey, much homier than a hospital. He has a nice room there, and he is comfortable there; his room is OK. They could use more staff to take care of the people who live there. They kind of have to wait to be taken care of. I would say they are a little understaffed.



Caring70256650 September 25, 2014

I visited this facility

We visited Sunrise at Fountain Square, but the facility didn't work for us. The area was too congested. The rooms were fine though. We didn't eat there but we saw that the dining room was clean and nice. I liked that the people who assisted us during our visit were accommodating.



Donald23 July 31, 2014

I visited this facility

Sunrise at Fountain Square was our second choice. They were fine and I am sure my aunt-in-law would have been happy there. But price-wise, it was more. Her apartment wasn't as big as what she has now. They had activity rooms and a calendar of events in which residents could partake. It was basically the same thing.



Caring85615250 June 28, 2014

I visited this facility

It was OK. It was just a little bit out of the area where it would have satisfied my sister.



Roberta11 June 15, 2014

I am a friend or relative of a resident

Sunrise at Fountain Square has an intimate setting. It’s very new, and we were only there for 3 months. We like the layout and we are able to bring her things so that she can feel comfortable there. The staff are very attentive. They pay attention to her special needs, because she is diabetic. They also seem to show an extraordinary level of care, doing not only what they have to do, but going beyond. She has a wonderful apartment with a good view. My mother seemed to enjoy the food, it has a lot of variety. She goes to exercise class, they have a fashion show, a sing-a-long and a library. She is home.



Ron18 January 30, 2014

I am a friend or relative of a resident

My sister's friend is at the independent living community at Sunrise of Fountain. The facility is excellent as well as the rooms. Everything is great. There is not a bad thing about the place. They have nice activities like movie nights, physical therapy; they have everything.



Cam1103 June 16, 2013

I am a friend or relative of resident

The fees for this facility are outrageous for the services. Care managers turn over constantly because they are overworked. Fees are continually increased, and care is terrible. I do not recommend this place, the facility is beautiful but the residents get horrible care (and meals are horrible unless it is an event where they are hosting outsiders).



smile123 April 03, 2013

I am a friend or relative of resident

This facility is extremely short staffed. Residents falling constantly. Groups of residents sitting unattended plopped in front of the t.v. while the very few care givers run around trying to get residents ready for bed. Resident call lights take sometimes 15-20 minutes to be answered. Nurses giving medications hours behind schedule. I would not recommend this facility for my loved one.

Provider Response

Thanks for your message. We'd like to hear your specific concerns; please contact us at information@sunriseseniorliving.com



Hyacinth1 March 13, 2013

I visited this facility

Sunrise at Fountain Square is very nice, clean, and updated. However, I just don't think that the staff has the ability or has enough training.

Provider Response

Thank you for your message. If you'd like to talk further about the service of a particular team member, we would like to hear from you. Our team members are committed to providing quality care and we are very proud of the joy they bring to residents every day. Please contact us at information@sunriseseniorliving.com.



CatBat September 11, 2012

I am a friend or relative of a resident

The overall appearance of this facility was beautiful, but when it came down to customer service and quality of care, it was lacking. There were repeated issues with night-time staff forgetting to give my grandmother her medications, despite frequent complaints and reminders of various forms. The staff were clearly overworked and underpaid, with only one to two workers on an entire floor. On the upper floors, the staff had to bring meals up themselves, from the kitchen on the first floor and prepare everything for all residents on the floor. When my grandmother died, Sunrise was not willing to allow us even one extra day to get her stuff out (it was the end of the month) without charging us for another full month, which was ridiculous there was no rush for her room there were many vacancies. There were several great caregivers on staff, however, and my family is grateful for them. I was pleased with the number of activities offered and the encouragement of staff to get residents to participate.



mumjw20 July 24, 2012

I am a friend or relative of a resident

The staff was very attentive, compassionate, and competent. The amenities were beautiful, very nice. The facility was very homey feeling. They made it look homey through house-like architecture. The residents were allowed to bring their own furniture to their rooms. Other furniture was very non-institutional. The food was better than expected in a facility of this nature. My aunt enjoyed all the desserts. If a visitor paid $5 she/he could eat with her relative in the dinning room. The grounds were well kept. The facility was clean. The janitors were friendly. There was a beauty parlor on the premises. My aunt had her hair and nails done weekly. They had organized games, bingo, memory games, and Scrabble tournament. Choral groups would come and perform occasionally. The residents could go on shopping trips or to the movies as a group. The facility had two house dogs.The facility was set up for multiple levels of care, from assissted living to almost total dependancy. It was not my aunt's home; as much as they try to down-play the institutional nature, it was still an institution.



madmom1219 November 17, 2011

I am a friend or relative of a resident

Pros:Comfortable facility, lots of activities, caregivers generally helpful but overworked. Help the family place them in another facility when their money runs out. Cons: Way too expensive! Do not take medicare. Tend to try to keep you there with promises of working with you to keep costs low but then before you know it, they tell you your loved one needs a higher level of care and the costs really go up then. They drag it out until all their money is gone. Have a "neurologic protocol" to put seniors on antidepressants. My mom was always the most positive person. Their facility doctor recommended it saying it helps when they are having trouble 'adjusting". But not enough oversight for side effects!! My mom started dragging her legs more and more and eventually fell and broke a bone. They blame it on her demensia. Unless you have the money, look for somewhere else that will eventually take medicare so you don't have to move them again and they don't have to go through the adjustment.


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From Sunrise at Fountain Square


Perfectly placed west of Oak Brook, Sunrise at Fountain Square is located near the Fountain Square mall. Here you'll enjoy the convenience of nearby shopping great restaurants and the area's highest rated golf courses. Additional attractions such as the Morton Arboretum and the Drury Lane Theater are nearby.

Step into a Sunrise Senior Living community and you can?t help but feel at home. We stop at nothing to make your experience warm and inviting, from our homelike exterior architecture, to our comfortable community areas and choice of suites to our exceptional outdoor gardens and landscaping.

Look around and you'll notice fresh flowers throughout the residence, and you may even spot our dog or our cat. And of course, there are always the friendly smiling faces of our staff to ensure that each day spent here is a welcome one.

Features of Sunrise at Fountain Square


Technology and entertainment

  • Cable TV in resident's rooms
  • Internet in residents' rooms
  • Technology extra: Emergency Call System
  • Wi-fi in residents' rooms and shared areas

Health services

  • Medication Management
  • Physical therapy
  • 24 hour nurses: Yes

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio apartments
  • Companion suites: We do offer companion suites

Features

  • Beauty/Barber shop
  • Computer room
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)
  • Coffee shop
  • Shared space where residents can host parties
  • Features extra: Library, Fitness Room/Gym, W/D in apt.

Dining options

  • Some residents have in-room kitchenettes
  • Meals in a shared dining room
  • Some residents have in-room full kitchens (including oven, etc.)

Activities

  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Book clubs
  • Wii sports competition
  • Tai chi
  • Yoga
  • Gardening
  • Cooking
  • Activities extra: Computer class

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services

General

  • Pets: Small pets allowed
  • Staff patient ratio: Variable Staffing

Licenses

  • Licenses: Assisted Living
  • State License(s): 5103343

Financial guidance

  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living

Location of Sunrise at Fountain Square


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