Leland House

Voice of the Elderly

When I first walked in, it was really nice, but the administrative people were bad. I was promised that he could move in, and the next thing I know, this is not the place for him. You could never get the administrator to call you back. It was one excuse after another. I wouldn't have put my dog in there. It's very nice, but the way they are run, it is very deceiving. It's not about looks, it's about the care that the elderly person gets and how the administration works. Getting up with the administrator, I got tired of hearing the same story. "Our computer system was down," and then you leave messages and she never returns your calls. I was even working with a government organization that couldn't get up with the administrator. Good luck getting it with her. We didn't really get a dignified tour, she said this would be his room, and that was it. I thought it was clean. When you're calling, an administrator's report is to get back up with you to say yay or nay. She needs to answer her calls and return her calls back. She told us we had a room, that changed later. We haven't made a final decision; we just can't keep getting stringed along. The person during the tour was overall a bag of hot air. We had to scramble to find him a place because the hospital would not allow him to go back to the other facility. It looked nice. I've been in institutions that were better than that. I didn't get a homey feel. They need to replace the administrator and get somebody that can return calls, or get her an assistant.

sceptical

My mother is in the memory care part of this facility. It smells of urine every time I go there. There is a tv but no cable or even a power cord.

Donald

My father is at Leland House. They seem to be a caring bunch of people. It's a smaller facility. The staff is very friendly. He's in the memory care locked down facility. There are two people to a room and they have their own bathroom and cable TV in their rooms. The menu looks good. They have a little courtyard they can go out to. The pricing is reasonable.

jasonklanier

Steer clear until substantial and necessary changes are made here and in our state's oversight of the care and provision given to our aging loved ones. Proper and respectful care of our elderly absolutely should be primary to our communities and our community leaders.

Caregvr4u

This place has overcome many obstacles. The renovations and new staff are welcoming & caring. They are moving in more seniors that are more age appropriate for an Assisted living. It has a new Activities Director that has new activities & dementia appropriate activities. The rooms are spacious & the new furniture is beautiful. I would recommend you take a tour and decide for yourseld before you read the reviews.

Brya3894

I visit this facility several days out of the month. I am excited about the renovations that are being made, and the up to date furniture. The atmosphere is welcoming and every resident I come in contacts is happy and full of personality. Their weekend receptionist is very much appreciated. I love walking up to the door and having it opened without a wait and her smile greeting me...every staff member I have come in contact with were pleasant and helpful. I would recommend this facility to my family and friends.