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Arbor Terrace Senior Living Greenbelt

9885 Greenbelt Road, Lanham, MD 20706

(800) 558-0653 (Caring Family Advisor™)

4.41

(34 reviews)

Offers Assisted Living and Memory Care
Top rated on Caring.com

2015, 2016, 2017

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Reviews of Arbor Terrace Senior Living Greenbelt in Lanham, Maryland

4.41

(34 reviews)

  • Facility

    4.5

  • Staff

    4.6

  • Food

    3.0

  • Activities

    3.7

  • Value

    2.3

Top rated on Caring.com

2015, 2016, 2017

Charla

5

August 25, 2023

I visited this facility

My sister and I were both impressed with Arbor Terrace Senior Living and we're considering it at this time, even though we have to figure out if it is affordable or not. We liked everything about the place, what they offered, the rooms (of course they stated we would have to furnish the room), and the staff. They had two different kinds of suites. I think one was a premier, and there were basic or efficiencies. We also looked at one-bedrooms and they have different space configurations. The person who took me around was exceptional with her demeanor and her willingness to show us the different spaces that were available. She said that some were getting some upgrades or if someone had moved out, they were repainting or upgrading the bathroom. The building was easily accessible. There's a wonderful courtyard where they offer so many special events there. They also offer activities and physical therapy on-site. As far as what they offered, it seems to be more comprehensive.

Provider Response

Thank you for taking the time to share your positive impressions of Arbor Terrace Senior Living. We're delighted to hear that our community, offerings, and staff left a lasting impact on you and your sister. Our goal is to provide a comfortable and enriching environment for our residents, and we're glad that our commitment to continuous improvement and comprehensive services resonated with you. Thank you again for this great review!

kdmmertz

1

November 11, 2022

I am a friend or relative of a current/past resident

Please do your research before sending your loved one to live here. The facility might look nice from the outside and in the lobbies, but the rooms are absolutely filthy and the “care” they provide is subpar. When we were packing my aunt to move her to a new facility we found trash under furniture, dirty sheets and wipes stuffed in with clean ones, trash in her closet, trash and rusty razors in her nightstand, broken windows that had been “fixed” with cardboard and duct tape, and poop stains on the walls. There is also a serious lack of communication by the administration with family members, and questionable practices where it comes to medication and nutrition. We also often found my aunt (who has dementia) laying in bed in the dark staring at the wall because no one had come in to turn a light or the TV on. I will be reporting Arbor Terrace Lanham to the proper agencies because no one should have to live in a place like this.

Provider Response

This is upsetting to hear and we would like to address this situation directly. If you'd be willing to provide more feedback, please reach out to Ronda, our VP of Operations, so we can assist you further. Thank you.

ReviewerFC101622A

5

October 22, 2022

I visited this facility

My mother will be moving into Arbor Terrace Senior Living Greenbelt. It was great. It was a very welcoming and friendly environment. The staff was great. The upkeep was great. It was very clean and very sanitized. The COVID recommendations were practiced, not just among the staff, but even by a lot of the residents. You could see certain measures put in place for the prevention of COVID and that sort of thing. They had a salon/barber, a community room, a library, theater room, and game room. There were several areas on each floor, like a family area or a lounge area. These were good if you wanted to visit and just didn't want to necessarily be in the residence. They had a private dining area in case residents wanted to have their family for dinner or something like that. They had a garden patio, and they had events from time to time. They did a lot of fundraising for different events. There was therapy onsite.

Provider Response

Thank you for this great review! Our team strives to deliver an excellent experience, and we're glad you found this to be the case. If you have further needs or questions as your mom prepares for her move, please reach out. We look forward to welcoming her into our community!

L.

5

July 12, 2022

I visited this facility

Arbor Terrace Senior Living was very inviting. Everyone (from the staff to the person who took me on the tour) was very friendly and seemed very caring. They have studios and one-bedroom apartments.

Alfreda

5

April 8, 2022

I visited this facility

My aunt will be moving into Arbor Terrace Senior Living Greenbelt. I like the location. I like the facility. It was very clean. The staff was very friendly. My aunt has a problem with hearing. As we toured the place, one of the hearing aids wasn't in right, and we just happened to see it first and the nurse stopped and adjusted it for her. They have lots of activities for them to engage in, including bus trips and then also trips to a local shopping center. There are a lot of activities there on the premises. The staff was very, very nice. I liked it very much. They were very accommodating, even the person we met that took us on the tour. We first had a conversation with her as to what the Arbor Terrace was all about and the activities, and when my aunt couldn't understand because of her hearing problems, she started writing out some things, so that she could understand. They gave us a little cupcake, and it was delicious. Then we saw the dining room that looked more like a little restaurant. I was very impressed with it. I was impressed with the pricing of the one-bedroom apartment. I hadn't seen anything less than or the same amount in some of the other facilities that we looked at. I'm kind of pressing my aunt to get a one-bedroom, and they also allow guests to spend the night, which is what I'm planning to do along with my aunt's daughters to maybe stay with her a couple of nights until she makes that emotional transition.

Provider Response

Thank you for sharing this feedback, Alfreda! We're so happy your aunt chose our community to call her new home. Please don't hesitate to reach out to us if you need anything as she makes the move; we're happy to help!

Renee

4

March 20, 2022

I visited this facility

When you walked into Arbor Terrace Senior Living, it was literally like walking into an Airbnb place. It's newer. It's like a home and a hotel. It was beautifully furnished, and the staff was super nice. The memory care floor was also equally nice. They put a lot of effort in selecting paint colors that reinforced its vibrancy. They had a full calendar of events. Some events were social. Some events were cognitive-related for the memory care residents. The memory care has its own dining, and they do different things. They emphasize the sensory centers of the residents. They have birds in cages, fish tanks, a reading library, and a lot of stuff. I went to the assisted living side, saw their dining hall, actually met the chefs, and saw how everything was prepared. They did a really good job on that. The only thing was the rooms were super small and the redirection photos were in a shadow box, so that wasn't up to date. They didn't have a whole lot of diversity in terms of age range as well. I could not see my mom there or feeling like she's connected for that reason, but the staff seemed to be nice. The lady who gave the tour was fantasticm, but they had what they called assessments. It's one price going in. In 45 days, they reassess and then again in 3 months. It just keeps going and going. At some point, if your loved one is going to be having more negative implications and needing more assistance (from dementia), the family is going to have to give up huge chunks of money; I didn't like that.

Provider Response

Renee, thank you for your feedback and kind review; we are happy to pass along your comments to the team here at Arbor Terrace Senior Living! Please don't hesitate to reach out if we can be of service in the future. Take care!

Claudia

4

June 24, 2021

I am a friend or relative of a current/past resident

My sister moved into Arbor Terrace Senior Living, and we don't have any complaints right now. The staff is friendly, helpful, and responsive. I think the food is good. They have movie nights, they play cards, and they have different kinds of entertainment and trips. The place seemed to be kept up, but because of COVID you're limited to where you can go. It's very nice. The area is pretty nice and it's close to shops and places, so it's convenient.

Provider Response

Hi Claudia, we are so happy to read such a great review about Arbor Terrace Senior Living! If you have any further questions, please give us a call. We're always happy to help!

Phillip

5

March 7, 2021

I visited this facility

I toured Arbor Terrace Senior Living Greenbelt. It was a good tour. It was kind of pricey, but it's a nice place. The amenities I saw were rooms with a TV, meals and laundry, and some nursing care. Part of the facility is for residents who are ill, and on the top floor they have in-patient hospice care, too. The staff members were very cordial and professional. We looked at the dining room, and it was very good and clean. The residents in the dining room were really enjoying themselves. It is a very nice and very clean facility.

Provider Response

Hi Phillip, thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Senior Living! If you have any further questions, please give us a call. We're always happy to help! Have a nice day.

Margaret

3

February 19, 2021

I am/was a resident of this facility

I've been in and out of the Arbor Terrace Senior Living. I'm at the point right now where I can take care of myself and all they're doing is feeding me. I don't have anything to compare it to because I've never been anywhere else. I am not an outwardly friendly person and I'm not trying to establish any lasting friendships, but the staff is OK. I have a one-bedroom with enough space. I've been in this room for a little bit and I'm not very happy. I keep my room clean but housekeepers will also come in and vacuum it. We have social things but certain things are being shut down. You can't do anything right now, but we would have bingo, games, or they would take us out just right around or to destination places. There are a lot of buildings on the street. It's right next to a high school just across the street, so you gotta know where you're going when you go and drive outside. They serve my needs and I'm just trying to take care of myself right now. There's a lot of our staff who are from another country so they might have some difficulties in communicating. Not that they don't understand, but it's just the speech, and I don't have any problems with that. The building is a smaller size, and there are two parts in it, one is the assisted living and the other one is memory care for people who have more problems.

Provider Response

Margaret, we really appreciate your feedback! If you ever need anything else from us, please feel free to reach out. Have a wonderful day!

ReviewerAT0302

5

March 14, 2020

I visited this facility

Arbor Terrace Senior Living is outstanding, but they're very big, and there were like 80 residents. They were very nice, but pricey, and it was out of my price range. The staff was very nice, she was aware of everything, she did a very nice tour, and she followed up and called me. The apartment was very spacious, clean, and felt like home. The dining area was awesome, it was dining with table cloths and cloth napkins, and it was big.

Provider Response

Hi, thank you so much for your positive comments about Arbor Terrace Senior Living! If you have any questions, please don't hesitate to reach out! We hope you have a great day!

Visitor1129

5

December 28, 2018

I visited this facility

Arbor Terrace of Lanham is beautiful, very nice, and has good facilities. I noticed that they have the folks engaged in crafts, and also have activities and outings for them. One thing that is kind of neat is that they have a veteran's corner, and my father-in-law is very proud of his service. They can put up pictures in that corner. It's really neat and a point of pride that could also spark some competition. They also offer assisted living and memory care and have little birds in a little aviary in a small area where the residents can sit and watch the birds. The only thing is that it's very expensive. They have quite a few nice gathering rooms where they can watch TV and things like that outside of their rooms, so they can go out and mingle.

Cynthia

4

May 22, 2018

I visited this facility

I visited Arbor Terrace of Lanham. It had a smaller space and a more compact feel. However, I didn't like that it was in a major street, and the layout was confusing for me.

Gaelen

5

May 3, 2018

I visited this facility

Arbor Terrace of Lanham was good and nice. I liked the services that they provided. It was very convenient, and they had good customer service. The community was great. The rooms were very neat, organized, and clean. They're a bit small but pretty spacious. They showed us a calendar of the daily plan they would have with their residents.

Elizabeth

5

February 28, 2018

I visited this facility

Arbor Terrace of Lanham was absolutely wonderful. It was our first choice for my mom. The staff members were very accommodating and very nice. The dining set-up was wonderful as a restaurant. They actually have two dining rooms. One for those who were able to get around on their own and another for those who needed some type of help in terms of wheelchair. It was very nice.

Tony

4

July 17, 2017

I visited this facility

Arbor Terrace has definite potential and different levels of care that my grandmother can buy into. The staff was very pleasant, approachable, and willing to answer our questions. It was well kept and easy to get to. I saw a well-kept model room.

Donna151566

5

November 24, 2016

I visited this facility

My relative is at Arbor Terrace. The room, the apartment, dining, social interaction activities, and amenities were all ideal and best for my cousin’s needs because she has slight dementia. Everything was pristine; the greeters were more than helpful and well-informed. It was a bright and cheery area. They had a number of floor plans from which to choose, and we also got a promotion for the first year on her room a deduction. It was accessible to our family as our family lives in the area.

Angela285444

4

November 22, 2016

I visited this facility

Arbor Terrace of Lanham was very nice. They really needed to put the cost upfront. The literature said it was around $4,000 a month. When I got the paperwork, it was going to be more like $6,000 a month. However, their dining facility was nice. They had a chef, and the food was delicious.

RoyceLDEMU

5

May 11, 2016

I visited this facility

I was the most impressed with Arbor Terrace. This was the highest appraisal I had of all that I went to. The special care unit was extremely clean.

Anonymous Visitor17

4

March 15, 2016

I visited this facility

I liked everything at Arbor Terrace, from the amenities to the rooms to even the reasonable price. Overall, it was a nice facility. From what I've seen, the facility is clean.

Fran25

5

February 23, 2016

I visited this facility

Arbor Terrace of Lanham was a wonderful place. They had a beautiful courtyard and a garden in which some residents help tend and grew all kinds of herbs and flowers. Indoors, it's a large facility. People were coming in the day we were there to do a sing-along. It was Christmastime, and they gave us some baked cookies. It was beautiful, like a six-star hotel. The chef took us on a tour, and it was a good experience. I talked to some residents who were there for seven or eight years, and they really loved it. The staff was friendly, accommodating, and compassionate, and they knew the residents very well.

Renita2

5

January 24, 2016

I visited this facility

Arbor Terrace was beautiful, but that was too far from me. When we walked in it was quiet, and I liked the setup with the birds. It was sanctuary-like, and very therapeutic. They had a separate place for memory care. The rooms were very nice, clean, and spacious. The staff was accommodating.

Loving Daughter22

4

January 14, 2016

I visited this facility

Arbor Terrace was beautiful, very modern, and had great security. However, the place was huge and would definitely be confusing to navigate for my mother. I like their dining room, though, because it was restaurant-type dining. I went there on a Sunday, so people were preparing for worship, and it was kind of busy. I felt like the residents were thriving pretty well there. Overall, the facility was beautiful. The room was very nice, but the facility was just too big.

Dee24

5

December 28, 2015

I visited this facility

Arbor Terrace was pretty good, but the prices were very high. We liked the rooms. I would recommend them from what I saw. They had religious services, a beauty salon, and meals in the dining area. The dementia area was separate from the other living area to give dignity to those individuals.

Geneva4

5

December 21, 2015

I visited this facility

Arbor Terrace has a beautiful layout and nice living conditions with a very homey atmosphere. The people were extremely helpful and gave full explanations on the accommodations and pricing. The facility offerings created an all-inclusive living style for the residents. They don’t have to go anywhere because they have everything right there. They have a reading room, a theater room, a salon, and a lot of activities. They also have different celebrations for all holidays, too.

Shelby Bay

4

November 28, 2015

I visited this facility

Arbor Terrace staff were very pleasant. They greeted me at the door and everybody was very pleasant. They took their time with me and answered all of my questions. A staff member introduced me to a couple of the residents, which I thought was pretty good because you could get a hands-on view of how the residents like the place. Everybody was very good. The rooms are big, hotel-like rooms. I have both of my parents, but the cost is double the price, double the extra charge, double everything. Instead of one and a half times, it’s a full double. In my mind, the add-on should only be half as much, not twice as much, but that’s not how it works. Their rooms were not big enough for two people. The dining area is good because it’s like being in a restaurant. The activity rooms look like they have an abundance of activities going on there. The neighborhood surrounding Arbor Terrace is scary. If one of my parents wandered off, I would be in fear for their life because it’s an older community. I wouldn’t go there after dark, that’s for sure. I have no one that I would recommend it to in my circle of friends. I would recommend this place to other people.

Anonymous115627450

5

October 29, 2015

I visited this facility

I visited Arbor Terrace for my grandmother. I like it a lot. It had a very nice, active atmosphere. Their rooms were varying in sizes. They have one-bedroom, two-bedroom, and efficiency, and they all looked very nice. The staff that I met seemed to be nice.

Caring92316350

5

August 21, 2015

I am a friend or relative of a resident

Arbor Terrance is clean, and the nurses are very good. My sister seems happy there. They rooms have a room and bathroom. They have three meals a day, and she is satisfied with the food. They have physical therapy, exercise, bingo, and memory games.

Caring106812550

3

May 27, 2015

I am a friend or relative of a resident

We found a place for my mother. She is in Arbor Terrace in Lanham, Maryland. We've had some significant issues that we are hoping are addressed over the next week or couple of weeks. My mother has been there for about a month now, but there have been some significant issues with the management of the front door, safety concerns, as well as concerns with protocols and procedures for new residents. My mother is 90 years old and is trying to transition, and so issues with engaging her and helping her through this transition, we have found to be lacking. Everyone is very nice, very welcoming, and I don't have any concerns with people; the staff has bee very friendly and welcoming. It is just that they don't seem to be trained or to follow protocols that are in place. The facility is beautiful. It is very well-maintained, and it is a very nice facility. The food is very good. It is very well-maintained and very clean.

Caring104073950

4

March 31, 2015

I visited this facility

I have visited what is now known as Arbor Terrace. The staff is quite accommodating and nice. The facility is nice, clean, and well kept. I talked to some of the residents, and they seem to like it. I thought that community is one of the better communities that I have visited and would like to put my mother into. They have an in-house movie theater. They have bingo, shopping, and movie night popcorn. I didn't get the whole list, but I think they have a number of things, and it is nice. It seems safe but the only concern I will have is it would be great if they have a security person. At night the nurses open the door, and if the wrong person comes to the door they wouldn't know if that is a family member or not. If that person comes in and wants to be destructive, there is nobody to help them. The look of it, the cleanliness of it and the flow of it impressed me. It is a very nice, appealing, and pleasing place. The studio that she was going to be in looks nice, and it is OK. The way they had the dining room set up is very nice.

Caring102444150

5

February 18, 2015

I am a friend or relative of a resident

Arbor Terrace Senior Living was chosen because it was close to my uncle's family and friends so they could visit him frequently. The staff is excellent. The rooms are very nice and very pleasant. There is lot of natural light coming in from the windows. I have tried eating here several times, and it is very good. The menu changes daily, and if you want something that's not on the menu, they'll be glad to prepare it for you. You just tell them what you'd like to have, and more than often they are able to accommodate you with whatever food item you are interested in eating. They did discuss with me the activities they have, but my uncle doesn't participate in any activities. It is very modern and very open. The staff is very good with what they do. I'm in constant contact with various people in management there. I just find it good for my uncle because he is not able to walk very much. He got a nursing staff right next to him, and they are very accommodating to him. I would recommend this facility to others. I would check in there myself in a heartbeat. We had many other options, but we wanted to keep it in his backyard. Once we saw this facility, we knew that this is exactly where he needed to be.

Sharon101788550

5

January 29, 2015

I visited this facility

I like that the community didn't have a lot of people. It seems great. The residents seem to be happy to be there, and the people who work there seem happy to work there. The room is spacious. They have two full bathrooms and another room that they can use as an office with a computer and television. Then, they have a living room, a dinette, and a bedroom. They have a beautiful movie theater. They have an aviary where they have beautiful birds. They have a huge party room, an activity center, a beauty parlor, and a spa.

MommysAce

4

October 28, 2014

I am a friend or relative of resident

This is a great setup for my parent who shares a two bedroom, two bath apartment with another resident. That are a perfect match for each other. The community offers lots of activities to keep the residents engaged. The food is good. The building is nicely decorated and well lit. There's room for improvement in the overall cleanliness; the wood floors need cleaning and the common bathrooms never seem sterile.

Caring7553

4

June 26, 2014

I visited this facility

We have decided on this community for my mother. What I like best about it is that they seem to have pretty good nursing staff. They seem to be knowledgeable and somewhat attentive. My mother wears this little alert buzzer; however, when she calls them, they may not come exactly as soon as she likes. However, she enjoys the food there. Also, this community is convenient to where I live, so it is easy for me to visit my mother there. The room is pretty basic. She has a shared room, where another lady shares the bathroom and the common area. They have various activities, like movies and bingo. They have trips to the mall, but as far as to the doctor, I take care of that.

ScottM2

4

December 29, 2012

I visited this facility

The community looks nice. The staff is very friendly, they have a lot of activities going on there, and they take good care of them. It would be nice if they could fix the WIFI because it's something that my dad is interested in and enjoy.

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Services and Amenities of Arbor Terrace Senior Living Greenbelt in Lanham, Maryland

Costs

  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We offer companion suites

General

  • Resident Capacity: 125
  • Respite Care
  • Minimum Age: 62

About Arbor Terrace Senior Living Greenbelt in Lanham, Maryland

At Arbor Terrace, we're dedicated to making assisted Living the best possible care option for both you and your loved one. Our ongoing commitment to excellence is based on our service vision. As a community of caregivers, we are here for one purpose: to engage and enrich the health and spirit of our residents. We honor individuality and celebrate each person's unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community. We listen. We respond. We care.

Map of Arbor Terrace Senior Living Greenbelt

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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