The Hill at Whitemarsh - Oakley Hall

The Hill has gone down hill big time! Years past this was a destination of choice. I just had to remove my mother from rehab at the Hill on 1/7/2018 due to the grossly lacking care she received. Staff was not complying with Doctor orders. Refused to shower the patient after she was finally allowed to get one post op after a MONTH! Dignity of the patient was violated. She was isolated in her room due to a virus outbreak and the lights didn't function properly, the TV didn't work etc. Just horrible horrible care.

Life care doesn't live up to 5 star reputation! Mom has lived independently for years. She recently moved into assisted living, and was initially told she would be allowed to eat meals in the main dining room with the friends she has made over the years. However, the Hill is big on appearance and doesn't want someone with physical aging issues in the dining room. It's bad for appearances and public image. So, Mom is banded from enjoying the social connections and friends, trapped with memory care people, although her mind is still sharp.

My Aunt Mary has been at the hill off and on. I just wanted to thank all the workers and care givers to my Aunt for your patience, kindness and willingness for her. Everyone that works at the are super. I commend each and everyone as I think you are all awesome. Thank you

The Hill is good, my father is there, and I know a lot of people living in there. It’s a nice facility; the apartments are brand new and larger. The food is great, and the dining room is really nice. They have swimming and a gymnasium, and they have an auditorium for speakers and lectures.

I probably would give 5 stars to The Hill at Whitemarsh, but it is very expensive. However, that was what I was looking for: assisted living for my mother. It was beautiful. It had all the bells and whistles.

Driving into the Hills is the first glance of what is a beautiful community on lovely, sprauling grounds. Upon the drive to the main buildings, you would simply think you had entered an upscale over 55 community! There are gorgeous villas and cottages for those living independantly, and there are other options for care as needs for skilled care comes into play. Many activities are available, and there is just about anything you might want right on site, including a theatre, a fitness center, and an aquatic area. The common areas are so well decorated, one would think they were at an upscale hotel. There is a feeling of class and upscale throughout the facility. However, putting aside the beauty and activites, let me address the care. This staff is far and wide one of the most experienced and dedicated I have seen in my travels in care communities. Residents come first and are treated with care, respect and dignity. A woman resident who had moved from a large home to come to The Hills still needs to look her best, and it was hearwarming to see her aid willing to make sure she was dressed to the nines for dinner. I was laughing with her as she brought in the earring from which the lady could choose. This may have seemed small, but to this woman who was used to a certain lifestyle...it was very important, and helped her through this next stage of life. It is not hard to see the entire staff puts their best foot forward to make this community one of the top in the area.I would recomment this highly!