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Reviews of St. Paul Elder Services
July 03, 2012
I am a friend or relative of a resident
My father (I am his oldest son) resided at St. Paul during the last few years of his life. The facility and the staff provided excellent care. I, as his legal "personal representative," found the facility to be extremely helpful and diligent in taking care of the financial arrangements and details which can be so difficult and stressful. The only reason I rate this facility at 4 stars is because of the staffing situation - but I would rate all other local facilities at 3 stars in this category. Staffing shortages are endemic in our area but the St. Paul Home is doing better than the rest of the facilities in our area. While I wish I could give them five stars, they are better than all the others but in this area, every long-term care facility needs to improve.
January 05, 2012
I visited this facility
My Mother-in-Law was a resident of the new swing bed unit in order to rehabilitate after her knee replacement surgery. The facility was fairly odor free in comparison to other facilities in the area that I have visited. The room appeared clean and comfortable. The real reason for the lower score was due to the actual care provided to her. She was having difficulty getting to the bathroom on her own. My wife was of the impression that her care was only adequate if my wife was present. My Mother-in-Law was continuously wetting the bed due to lack of staff attention. The answer the facility came up with, without consultation with resident or family, was to put her in a diaper. This was very disturbing to the resident. We demanded they allow her to continue to get up and go to the bathroom with appropriate staff attention. The staff switched the walker while the resident was sleeping and unknown to resident. When the resident woke and attempted to go to the bathroom on her own the walker had wheels and she fell on her back. She ended up with a stress fracture in her back. The facility Director acted quickly and appropriately transferred the resident to a different facility with adequate staffing levels to meet the needs.
Features of St. Paul Elder Services
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About St. Paul Elder Services
St. Paul Elder Services is an assisted living facility in Kaukauna, WI that offers residents independent living options and daily support services.for more details on housing, services, and rates.
Map of St. Paul Elder Services