Well, let's see..it's been over a year since my mom lived there. I'm giving this a very good rating for two reasons. For the clean facility and caring staff. The employees seemed to truly love my mom and she was clean most of the time. They provided her with a clean and safe environment. The staff was great until you made a complaint about something and then their attitude was different towards you, as family. I do feel the director covers up for her employees at times instead of agreeing that they might have done something wrong and could do better.
Here's just some of the issues we encountered in the 2 years my mom lived there. First of all, she liked to wander into other people's rooms, which most people with memory issues do. Well, she would like to eat bar soap. It took awhile for them to recognize that having soap in the rooms was not good for anyone who doesn't think clearly. My mom made 2 trips to the ER because her tongue and lips swelled up from eating soap. I didn't get to visit mom as often as I'd like because of the distance between us. I arrived on 2 different occasions to note that my mom had front teeth missing and nobody had let me know about it. When I brought it up, they said nobody had noticed it, but yet they told me my mom smiled all the time. How can you not spot missing front teeth if she smiled all the time?
I fought and fought to get good pureed food for my mom, but every time my dad or I visited she had the same "frozen pucks". She had a brown puck (her meat) a green puck (her vegi) and always, always, always, mashed potatoes with butter on top. She had mashed potatoes for lunch and dinner almost every day. It was easier for them to pop the pucks out of the package, pop them in the microwave and heat them up for her than to actually puree some of the other food everyone else was eating. That was the biggest battle I fought there. I was always told by the director to advocate for my mom but when I did about the pureed food, excuses were always made.
There was no easy access to get to the courtyard when my mom lived there. To get to the courtyard you had to open the dining room door and go down a step or 2 to get to the main level of the courtyard. If someone was in a wheelchair, someone would have to wheel them outside the locked down unit and to the ramp on the other side of the building. I was there one day in April of 2015 when I saw for myself how afraid people were of that step down..including my mom. So I started asking why that courtyard was not handicap accessible. I called contractors, I called the CEO of the company, who told me that they were going to change things. Well, long story short, I heard reason after reason why it couldn't be done, so I contacted the board of directors about it and after that, the project got done rather quickly!
My mom wasn't able to enjoy the new courtyard as she passed before it was complete, which brings me to my last complaint. The nurse who overseas the facility called me to tell me that she had just sent my mom to the hospital. She didn't seem concerned that it was an emergency or anything. She told me my mom went to bed the night before just fine and someone found her at 6:00 am very sick in her room. That was at 6:00am...and they didn't call an ambulance for 4 hours. FOUR HOURS my mom suffered. She also told me my mom had a wet cough and was very warm to the touch, but had a LOW GRADE fever. I have the ambulance reports and they state my mom had a temperature of 103.1. I think that nurse needs to review her medical notes. 103 is not low grade. Within about an hour of my dad and I arriving at the hospital, which took us an hour to get to, the doctors were telling us my mom was on her death bed and she wasn't going to pull through this. She had pneumonia. She died before midnight that same night they took her to the hospital.