Wyndham Lakes Assisted Living

(17)
10660 Old St. Augustine Road, Jacksonville, FL, 32257

Reviews of Wyndham Lakes | Assisted Living


Overview of Ratings

3.8
17 Reviews
Food
Staff
Facility
Activities
Value

January 19, 2015

By James104644750

I visited this facility

Wyndham Lakes was very clean, and the staff was very approachable and caring. They were very good in what they did respective to their job. They ensured that my mother made the rehab appointments on time. It was a very nice facility. They had a lot of different amenities which appeal to her. They also had a lot of activities like movies and bingo. The rooms were clean, and the grounds were clean.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

December 30, 2014

By Caring99383650

I visited this facility

Wyndham Lakes seems to be good. It’s a bit older facility, but the care seems to be well. It looks a little bit older, but from the outside to the inside, it was well-maintained. The staff is accommodating, and the individual rooms were completely done -- carpet, floorings, and paint -- before my grandma moved in. They do bingo, games to try keep them active, and they have a shuttle service to take them wherever they want to go.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

December 16, 2014

By Lisa Elo

I am a friend or relative of resident

My friend was a resident at Wyndham Lakes for about three months and we had to take her out of it. The staff were very rude and there was lack of empathy with their services . Duties were carried out like a Military Camp, they were more concerned about presenting a good work on paper rather than the care that they were supposed to apply . Will never recommend this home to anyone .
Provider Response

We deeply regret that we were unable to meet your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.

October 19, 2014

By Betty94016950

I visited this facility

I visited my sister at Wyndham Lakes. The care is satisfactory. The staff is very accommodating and they’re friendly with the patients. She has no problem with them and I’ve watched them with the other members there and they seem to be fine. They have a room for therapy; they did send her to therapy for a while. They have activities, not that she’s participating in any of them but I’ve seen these things there, like bingo and the usual stuff. It’s not a new facility but they seem to keep it clean. It seemed to be well kept and maintained from what I’ve seen. They have nice places to sit outside. I’ve taken her out in benches so she could sit there. Theres a front porch; it’s like the entrance, and when I go to visit the residents are always sitting right there. I’d taken her out to join in the conversations with some of them. The place is attractive and the residents seem to be pretty satisfied overall with where they are.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

October 30, 2013

By Linda71189650

I visited this facility

I visited Wyndham Lakes for a friend. They were the lowest in terms of price that I found. I looked at several other facilities and that was also was the nearest place we went to. The staff was very nice. They took us around, explained everything to us and showed us a room. That room had a large closet and a bath, but only one window to look outside. What I like best about this facility, I guess, was their residents. They were really friendly. I surely would recommend this place to others.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

October 28, 2013

By Roberta2

I visited this facility

After I went to Wyndham Lakes, I cried. I was very upset because it was like a nursing home. I didn't like the way to get there too. Everything in this facility looked dilapidated. The facilities were not together like in one building, which means that it would be a lot of walking for me. I have to go out and walk to the dining room, but it was quite a walk. Plus the fact that the residents there were older. So there wouldn't be any friends that I could make there. I can relate better with people in the other facility. I didn't talk to their staff. They were very busy at that time. However, the young lady that helped me at this facility was fabulous. She was a very nice girl, very helpful and very kind.
Provider Response
Roberta, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (904) 256-9414 at your earliest convenience and we will do our best to resolve this with you.

September 26, 2012

By Caring252

I am/was a resident of this facility

Wyndham is near a lake and it has some mountains and stuff like that close by. Their environment is perfect.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

May 09, 2012

By Mike McLemore

I visited this facility

This facility is secure, clean, and staffed with attentive, profesional, and gentle caretakers. My parents are in the Alzheimer's section (Memory Care Unit), and though they prefer to spend their time together in their "apartment," the staff does get them out in to the unit to interact with others, and they do outside activities like sing-alongs in the gazebo (in a secure courtyard) and supervised field trips - e.g., picnics to local parks. The food is nutritious, well prepared, fresh, and well varied. Physician comes in weekly; staff are attentive to the occasional need for non-routine care. Onsite physical and occupational therapy is available. Pleasant setting in which residents are treated with respect, dignity, and good care. Such a relief.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes!

August 17, 2011

By TherapyWorks

I visited this facility

This facility is like a social dorm. Not only is there a friendly staff and big rooms to fit your needs, you can even invite family whenever for dinner, go to a neighbors house or even play one of the many games that offer. Not to undermine the fact that you're in a big city and can travel almost anywhere when you want to. The place is very clean and readily available. Two lakes surround their campus which is perfect for any nature lover. This is a highly recommended facility.
Provider Response
Hi, thank you for your positive review; we appreciate your feedback! We are happy to pass along your comments to the team here at Wyndham Lakes! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Questions About Wyndham Lakes


Assisted Living at Wyndham Lakes

Describe the overall population of assisted living residents at Wyndham Lakes. What is their average age? What are their favorite things to do?

Average age is 80 & they enjoy playing cards and other games.

What programs or activities does Wyndham Lakes offer to enrich residents' well-being?

We offer a diverse activity program that enriches our residents' mind, body, and spirit.

What places are near Wyndham Lakes or within walking distance for assisted living residents to enjoy?

Several shopping plazas as well as local restaurants and grocery stores.

What transportation services does Wyndham Lakes offer to assisted living residents?

We offer transportation to doctor's appointments and to other outings on the activities calendar.

What makes the chef or dining program at Wyndham Lakes exceptional? What kind of menu can assisted living residents expect?

We have a great culinary team! Wyndham Lakes features restaurant style dining - our residents have choices. They order off menus and are served just like in a restaurant setting.

What safety features or security measures does Wyndham Lakes offer to assisted living residents?

Our Community is tucked away off the main road alleviating a lot of unnecessary traffic. We have round the clock staff, and all doors lock at 9 pm every evening.

How does Wyndham Lakes keep residents' families informed about their loved ones?

Our care team is always in communication with families on how their loved one is doing. Regular scheduled assessments and wellness updates are communicated to our families routinely.

If Wyndham Lakes accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly! We sit on 13 acres with lots of walking paths and plenty of space for our residents pets to enjoy fresh air and play.

What ongoing senior care training does the staff receive?

There is continuous training each month for our staff members

What safety features or security measures does Wyndham Lakes provide to protect residents who wander?

We have a secured memory neighborhood for residents who need more personalized care.


Memory Care at Wyndham Lakes

What ongoing training does the staff receive in dementia care?

Memory Care Associates receive the state mandated dementia training , in conjunction with monthly in services and annual updates.

How many staffers are on duty in the daytime and overnight?

Wyndham Lakes meets and exceeds state mandated staffing requirements 24 hours per day , through the use of LPN's , Medication Technicians, and Personal Care Associates .

What programs or activities does Wyndham Lakes offer to keep residents engaged? How does the staff engage residents' long-term memories?

Wyndham Lakes offers a personalized and an interactive activity program. Each resident is encouraged to reminisce through daily events and personal items.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Wyndham Lakes Memory Care Director uses a collaborative approach to assess each resident. This is done prior to admission , with any change in condition , and as scheduled .

What techniques does Wyndham Lakes use to support memory care residents during mealtimes?

Wyndham Lakes offers a regular diets , texture modified diets , and many other services that ensure that residents are offered options as their needs change This includes thickened liquids and assistance with eating.

How does Wyndham Lakes keep residents' families informed about their loved ones' health?

Wyndham Lakes supports the families by keeping them informed through routine care plan meetings and monthly family calls .

Describe the neighborhood around Wyndham Lakes. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Wyndham Lakes is located in a residential neighborhood on Old St Augustine Road in Jacksonville FL . Mandarin area

Is Wyndham Lakes affiliated with a hospital if more care is needed?

Wyndham Lakes partners with ALL hospitals in the area per family request and preference .

Photos of Wyndham Lakes


Features of Wyndham Lakes


Costs

  • Minimum Rate: $2070/month
  • Minimum Memory Cost: $3900/month
  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 247
  • Respite Care
  • Minimum Age: 55
  • Pets: Small Pets Allowed

Licenses

  • Licenses: ALF Standard License
  • State Licenses: 5572

About Wyndham Lakes


Wyndham Lakes has been specifically created and thoughtfully designed for social seniors who want to maintain an active lifestyle with the surroundings and comforts of home. Our senior community uses a personalized program of care, moving away from task-oriented and moving toward person-centered care. At Wyndham Lakes, we believe in getting to know each individual that we serve, learning their life story. We use this knowledge about their life and who they are to customize our care to fit the person.

At Wyndham Lakes, our staff is available 24 hours a day, seven days a week. Our nursing staff is committed to providing the best medical monitoring and care to each of our residents. We also utilize resources, such a physical therapy, and occupational therapy to ensure that your loved one receives the very best in senior care.

What Makes Us Special


Located in the heart of Jacksonville on 15 beautifully manicured acres with plenty of outdoor walking and lakes surrounding our Community. Screened in porches in our Independent apartments. We offer affordable solutions to your needs and offer comfort, privacy and peace of mind for residents and families.

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Wyndham Lakes


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