Mill Run Gardens and Care Center

3399 Mill Run Drive, Hilliard, OH, 43026

7 reviews

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Reviews of Mill Run Gardens and Care Center

based on 7 Reviews

Forever friend April 13, 2012

I am a friend or relative of a resident

This review relates to the assisted living area only. The facility is beautiful, clean, offers good meals, activities, building surrounded courtyards with gardens and comfortable visiting and seating areas. The residential units are like a small suite with a bedroom area, bath with too small walk-in shower, walk-in closet, living room area and small kitchen area with room for a table for two. All this said the most important is the staff. They were friendly, open, encouraging, and available when needed. My friend had brittle diabetes with early dementia. The staff would sit with her for hours if needed until her sugar stabilized and she was safe again to be alone. When she deteriorated and walked out of the facility she was transferred to a dementia care facility.

jenny59 October 27, 2011

I am a friend or relative of resident

My father was sent to Mill Run as a rehab patient post open heart surgery and it was one disaster after another. They recently opened a new wing purportedly geared toward rehab and the center had good reviews. However, it quickly became apparent that they had expanded without contracting the necessary staff. There were no guardrails on the bed and the first night my father fell out of his bed. The following morning, we arrived to find him in a urine-soaked bed, and hadn't been changed. They finally came on the second day to "evaluate" him for OT and PT, but we were so disgusted by the inadequate attention and care that we took him out on the third day. After the first night, when he fell out of bed, we stayed with him and our fears were confirmed: there only appeared to be ONE aid for the whole wing. No one came in to even check his temperature until 3:30 when he began moaning and I pushed the call button--he was soaking wet. They didn't have a schedule or proper charting for his medicine. They didn't even have his medicine until the afternoon of the day after he arrived--a full 24 hours later!! The charge nurse on the first night said she was giving him his sleeping medicine before I left; but the next day, the nursing supervisor admitted that they had not obtained ANY of his medicines. I could go on and on. The bottom line: DO NOT under any circumstances send anyone you love to this place. It is nothing but a dangerous warehouse.

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From Mill Run Gardens and Care Center

All the comforts of home...and more!

If you or your loved one is looking to combine the security of care with the comforts of home, The Gardens offer 36 spacious private assisted living suites.

Our professional staff provides services for those needing minimal assistance with daily living activities like bathing, dressing, grooming and medication management. You'll enjoy the privacy of your own suite, with the security of knowing help is there, if needed. At the Gardens, we focus on individual wellness, and encourage continued independence with a tailored plan of assistance provided by professional team members available 24-hours a day.

What Makes Us Special

Person-centered care refers to the practice of basing key daily care decisions on individual preferences. Each MacIntosh center has a committee of personnel and residents that routinely meet to discuss our programming and where they would like to see us expand. We believe that embracing a resident-centered model of long-term care changes the atmosphere for both residents and staff, which makes our centers better places to work and to live.

Features of Mill Run Gardens and Care Center

Technology and entertainment

  • Cable TV in resident's rooms
  • Internet in residents' rooms
  • Wi-fi in residents' rooms and shared areas

Health services

  • Medication Management
  • Psychiatric care
  • Pharmacy
  • Skilled nursing
  • 24 hour nurses: Onsite 24/7
  • Hospice care

Room and housing options

  • 1-bedroom apartments
  • Companion suites: We do not offer companion suites


  • Beauty/Barber shop
  • Computer room
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • 24-hour security gate
  • Transportation for residents (shuttle bus or similar)
  • Shared space where residents can host parties
  • Features extra: urse On Site 24/7 - Call Aide system in rooms and bathrooms

Dining options

  • Some residents have in-room kitchenettes
  • Meals delivered to residents' rooms
  • Meals in a shared dining room


  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Book clubs
  • Wii sports competition
  • Gardening
  • Cooking

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services


  • We charge an entry fee
  • Monthly rent is all inclusive
  • Minimum rate: $3,875/month


  • Pets: Small pets allowed

Financial guidance

  • We help families understand VA benefits


  • State License(s): 5279

Location of Mill Run Gardens and Care Center

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