Brookdale Hickory Northeast

2530 16th Street NE, Hickory, NC, 28601

8 reviews

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Reviews of Brookdale Hickory Northeast


based on 8 Reviews

Caring75042150 May 29, 2014

I am a friend or relative of a resident

The staff is great; the environment is great. The only thing I don’t like about Hickory Manor is if my mother rings her call bell, they charge her. I haven’t had the chance to talk to them about this yet. I just found out in the last bill she had extra charges for using the call bell. One time she couldn’t get her sheet onto the other side of the bed, so she asked somebody to help her, and it's ridiculous to charge for that. What are they there for? I’m already paying extra for them to give her drugs, to give out medication. All the assisted living is like that. But she loves the food, and she’s getting more and more involved in activities. There’s always something going on, and that has made her really happy. They know every resident by name. They’re real good at cleaning and upkeeping.



donnakwhite June 26, 2013

I am a friend or relative of resident

This facility cares nothing about their residents. They are under staffed and the upper management thinks it's everyone else's problem because they can't get anyone to work there. For months they've talked about how they don't have a nurse, but no one knows what happened to their nurse, just that she's "on leave." They kick people out for no reason, disregard the feelings and the needs of their patients. If you're not independent (which is not what ALF is) then they look down on you there. Staff appear to be inconvenienced when a resident needs assistance. Staff can be seen in their garden smoking cigarettes with residents, which is disgusting and unprofessional. Staff have their shirt tails out, look unkempt, and look as if there are no policies available at Hickory Manor about dress code or appearance. Upper Management needs to find another job, as one in particular is establishing quite the reputation in the community for being difficult to work with, difficult to consult with and families have stated she is argumentative with them over valid concerns. Hickory Manor is awful!! They'll persuade you that they're wonderful, but they truly do not care about their patients, only their money. Stay away and find somewhere else!



karrie1 July 11, 2012

I visited this facility

One of the things about this facility that struck me the most was the fact that staff had a deeply caring attitude towards the residence. They were consistently not only caring for residents in any way they needed but incredible concerned the residents maintain as much dignity and independent as possible. This can take tremors patience to allow an elderly person to struggle to do something you could easily help them with but many times for many residents this is incredible important for dignity. Contrastingly there were a few residents who wanted to be pampered and didn't want to struggle with menial tasks. These residents were also accommodated. They are always speaking about personalized care plans. Well this facility takes those personalized care plans seriously. Its not just a medical plan its actually treating each person as individual human who has certain preferences, just like you would a member of your family. The only fault I could find in the place was there was a lack of variety in the floor plans of the patient rooms and the food was only good not excellent.


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From Brookdale Hickory Northeast


Brookdale Hickory Northeast provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Features of Brookdale Hickory Northeast


Technology and entertainment

  • Cable TV in resident's rooms

Features

  • Beauty/Barber shop
  • Gardens/outside patio
  • Transportation for residents (shuttle bus or similar)

Dining options

  • Some residents have in-room kitchenettes

Location of Brookdale Hickory Northeast


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