Whispering Woods Assisted Living

3956 Whispering Way Drive, Grand Rapids, MI, 49546

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Reviews of Whispering Woods | Assisted Living

11 Reviews
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(5 Reviews)
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(3 Reviews)
(3 Reviews)

June 25, 2015

By trust your instinct

I visited this facility

My Mom has been here close to two years. If I had my way, she would have been gone a long ago. The facility is short staffed. The employees are overwhelmed and have given up. Very rarely will I see the same people on my weekly visits. There are times when there were no staff in the building. My mom is in building 8. Don't put your loved ones here.
Provider Response
Hello, Thank you for your feedback, were sorry to hear that this was your experience. Whispering Woods recently underwent a change of management company and has seen wonderful improvements in many areas. To ensure the highest level of care is being provided our employees are receiving on-going training and education as well as increased oversight from the management team. We strive to hire staff that is compassionate and caring so each of our residents gets the quality of care they deserve. We would love for you to stop by and see the wonderful improvements that have been made. Again we are so sorry for your previous experience. Thank you, Whispering Woods

May 12, 2015

By Klee53

I visited this facility

I placed my mom there on the fall and now I'm desperate to move her six months later. Wish I could give zero stars. 1.. I have found stray pills in the room at least five times, including oxycodone which she does not take. They didn't give her two of her meds in March, and withheld another in April (could have been longer.) I haven't been able to get those medical records. More than $1,000 worth of her clothes and belongings have disappeared and they have lied about looking for and finding them. I went in a day after I was told three things had been found and none were there. None of the staff had seen them or had even been asked to look for them. They don't communicate with each other from one shift to the next. Mom went to the emergency room yesterday but today's workers didn't know! They do not help her maintain personal hygiene or make sure she changes her clothing every day. Today she was dressed in the same outfit for at least the third consecutive day. She also had her pajamas on underneath. She had no depends or panties on and her pants were filthy. She was wearing the same bra and socks for several days. Her hair is rarely combed and her clothes are often dirty. Her bed is never made up properly- no sheets, just a mattress pad and lightweight blanket. Not the quilt we bought before she went in.
Provider Response
Hello, Thank you for letting us know your concerns, were sorry to hear that this has been your experience. We would be happy to set up a care conference with you and our management team to address these issues and develop a plan of correction. Our goal is to support you and your loved one while working together to meet your expectations. Please let us know if you would like to set up a meeting, or please stop by as our door is always open if you need to speak with us. Thank you, Whispering Woods

March 10, 2014

By Fullofregret

I visited this facility

Awful place. Regret ever placing my loved one here. Terrible care, thoughtless staff, sad place.
Provider Response
Hello, Thank you for letting us know your concerns, were sorry to hear that this has been your experience. Whispering Woods has recently undergone a change of management group and we have seen many wonderful improvements. We pride ourselves in providing ongoing training to new and previous employees in order to provide the best care possible. Our managers are providing oversight to our team and they are reviewing education by our nurse. This gives our team the tools they need to provide appropriate care to each of our residents. Again we are very sorry for any inconvenience and our door is always open if you would like to stop back and see the improvements that have been made. Thank you, Whispering Woods
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About Whispering Woods

The sun dapples your bay window as you peek over the edge of your favorite coffee cup. The laughter of friends mingles with the rhythm of a new day, as you watch the ponds turn richly golden against the natural wooded setting-Whispering Woods Assisted Living in Grand Rapids, Michigan.

Levels of Care Provided:

  • Independent Living with services
  • Assisted Living
  • Memory Care
  • RespiteREFRESH

Services and Amenities:

  • MCAL quality award winning retirement communities
  • Private and Shared Accommodations available
  • Well-balanced meals
  • Social and recreational activities programs
  • Full service salon
  • Housekeeping and Laundry service
  • Trained/experienced care staff 24/7
  • Assistance with Activities of Daily Living
  • Medication Assistance
  • Diabetic management assistance
  • 24-hour admissions

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