The Lodge at Mallard's Landing Assisted Living

7083 Wagner Way, Gig Harbor, WA, 98335

Reviews of The Lodge at Mallard's Landing | Assisted Living

22 Reviews

July 30, 2015

By Cheryl H.

I am a friend or relative of a resident

I have had peace of mind since I moved my Mom into the Lodge at Mallard's Landing earlier this year. There have been the usual bumps that come with moving a parent but Jen Drake and other staff members have striven to ensure that the transition is successful.

July 14, 2015

By Sally'sDaughter

I am/was a resident of this facility

I moved my mother into the Lodge last February and since that date, I have had nothing but positive experience with the staff at the Facility. Jenn was great in assisting us in getting my mom in a cottage which she loves. Jenn, was great with talking with my mom so that she understood which gave her piece of mind. The food has been wonderful, I actually try to have lunch with my mom once a week and enjoy the selection and good cooking. We actually had our Easter dinner at the Lodge this year. When I talk to people in the community about the Lodge, they also speak highly about the Lodge.

March 16, 2015

By mrs89

I visited this facility

Very poor care. I also talked to a lady named Jerry about the facility she was so rude and short. She seemed put out that I was even talking to her. We will be taking my dad to a different facility.
Provider Response

Thank you for taking the time to post a review on We take feedback seriously and are disappointed that you did not receive a warm and friendly welcome at The Lodge. We take pride in our customer service, and the care we provide for our Residents. Our goal is a positive experience for all. We have reviewed your feedback with our team, and provided additional training on the welcome process and expectations for excellent customer service. We encourage you to come back and visit. Thanks again.

January 16, 2015

By Delphis Creative

I visited this facility

I have always loved going to the Lodge for Gig Harbor Chamber and other social events. However recently I have been at the lodge for other business and have had the extreme pleasure of working with Jen. What an amazing asset she is tou your company. She is always pleasant and seems to always have a good word about everyone. I have seen Jen go out of her way to answer a question or help a resident without a thought.

June 30, 2014

By Christopher5

I visited this facility

I like The Lodge of Mallard's Landing a lot for the level of care that a person needed. It's a smaller facility, thus offering a more personal level of care. They have dedicated staff to certain groups of people. I would recommend this facility the highest among the ones I've visited. It is a nice facility with a nice location. They have many places to walk around outside. They have a nice, green environment.

June 29, 2014

By Audree

I visited this facility

The Lodge at Mallard's Landing is a beautiful assisted living community. Three family members and I toured the place twice and each time we were impressed at how well cared for and happy all of the residents seemed. Jen Drake, the community relations director, was very informative and empathetic to the needs of our loved one. Her 'can do' attitude and warm friendly manner made us feel right at home. The dining room is like a nice restaurant and the food is wonderful - fresh and tasty - some of the best food I've had anywhere in Gig Harbor.

May 30, 2014

By klane1

I visited this facility

The Lodge at Mallard's Landing is a beautiful community. We had a full tour along with lunch, were able to ask a lot of questions and hear and view all of the amenities. Staying at The Lodge would be like living in a luxury hotel! All of the people we met seemed caring and friendly.

April 01, 2014

By Paul30

I am a friend or relative of a resident

The care that my mom receives from the employees of this facility is tremendous. Bob the CEO and Jen go out of their way to make sure that each resident is happy and treated with loving care. My mom speaks very highly of the man that cleans her room. The facility is very well maintained. All the employees know each and every resident by name and treat them like a family member. I tell people my mom is staying at a Hilton Hotel because of the treatment the residents receive.

April 01, 2014

By Nicole8

I am a friend or relative of a resident

The Lodge at Mallard's Landing is a lovely, professional and happy place for my 92 year-old father to live since Mother died 4 years ago. He visited there many times and when it was time to move to an AL this was his first choice. He is not a social guy, so he does not take part in all the social activities they have, but he gets lots of company from the staff and residents when he goes down to eat and when they come to give him his meds and just check in on him. He enjoys the food, loves his apartment, and is well cared for by the entire staff.

April 01, 2014

By The Lodge at Mallard Landing

I am a friend or relative of a resident

My dad has been in the memory care unit of The Lodge at Mallard Landing for 2 months now. I am very satisfied with the service and level of care my dad is receiving. I stop by a few times a week and always find the staff up-beat, caring and helpful. I'm impressed by their constant communication with the residents, encouraging discussions and activity with them. They treat each resident with respect and dignity regardless of their level of functionality. They promote interactivity by encouraging each resident to spend their time in the "community" room versus leaving them alone in their rooms. They have occasional, supervised outings along with weekly "happy hour". It is not unusual for a staff member to be playing a board game with a resident which helps keep them alert and thinking. The facility is clean, with a very comfortable, relaxing, home atmosphere. Most importantly, my dad enjoys it there.

February 13, 2014

By GranMary

I am/was a resident of this facility

The Lodge at Mallard's Landing is a lovely facility and we are very happy with our "cottage". The staff and residents are friendly and we feel at home here. Housekeeping, maintenance, and transportation services make our lives hassle-free. Meals are generally good, with an occasional "dud" and an occasional "wow". Suggestions for improvement include: better response to community and resident use of facilities (including room reservation, set-up, posting of fees, parking availability); more effort to introduce new residents to staff and fellow residents and to inform new residents of how/when/where, etc. procedures for use of facilities and participation in events. Living out in the cottages, we sometimes feel ignored. Overall grade = B+.

February 13, 2014

By SCummings

I am a friend or relative of a resident

The Lodge is bright and friendly. It does NOT feel like a depressing retirement home. The staff is wonderful & personable. The nursing staff seems a bit cold & indifferent, however, I've noticed they have some new staff which seems much kinder. The parking is TERRIBLE inside and out. Stall are too narrow, & I've noticed the seniors are not able to park properly in the downstairs parking, & visitors have a hard time parking outside. *It would be wonderful for a lot of seniors to have little pea patches outside that they could garden in the warmer months.

July 31, 2013

By Nancy65479250

I visited this facility

The Lodge at Mallard's Landing was in the same city where I lived in. Everything was perfect. The staff was very polite and accommodating. The rooms were beautiful. I would recommend them to others.

September 10, 2012

By bradbailey

I am a friend or relative of resident

The building and grounds of The Lodge at Mallards Landing are beautiful, but do not be deceived. In my experience the care is very poor. We had my wife's grandmother at The Lodge a couple of years ago and the care was good. We were very pleased. When I placed my dad there, I expected the same level of care. Boy was I wrong. The Lodge has apparently fallen on difficult financial times and they have substantially cut the skilled nursing care. It was my impression that young, untrained and inexperienced "med techs" provide most of the care. Long story short, lack of trained nursing assessment resulted with my dad spending days on end suffering needlessly. Even when he started missing meals, there was no read flag raised.
Provider Response

Thank you for taking the time to provide feedback on the website. Communication with family is a top priority for The Lodge, as well as providing care and services that exceed all expectations. The Lodge has a full-time RN on staff who manages the assisted living and memory care programs. In addition, The Lodge receives nursing support and guidance from the corporate RN and management team. Monitoring our dining program, as well as daily meals is a standard operating procedure for The Lodge. The Reviews on this site, as well as feedback are not taken lightly, and will be reviewed with the Executive Director and management team. Thank you again.

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  • State Licenses: 2064

About The Lodge at Mallard's Landing

Premier retirement and assisted living community with independent living cottages located in picturesque Gig Harbor, Washington. Nestled in the spectacular Puget Sound region, with award winning medical facilities within a few miles, and a variety of cultural and shopping experiences available, you'll find that The Lodge at Mallard's Landing offers you an exceptional choice for retirement living in Gig Harbor, Washington. Our apartments feature beautiful designer finishes, Corian countertops in the kitchen, walk-in showers and a variety of views and floor plans to choose from.

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