My father had gone to The Hearth at Franklin for five days. It was about a year old, and they promised they were going to do this and that but totally overpromised and underdelivered. It was a locked-down facility, so we couldn't get in there unless somebody let us see him. We had to ring a bell and one of the nursing staff had to come let us in, which took them away from their job. The director of that facility got fired right after we left because our family and several other families had complained. They said they were going to check on him every hour. We had caregivers that stayed with him the first couple of nights and not one person from that facility came in to check on him even though they told us they would check on him every hour. He could get up and out of bed, and you had to watch him like a hawk. He would've fallen or something would've happened because you could not leave him alone, and they never checked on him. After five days, we took him home. The facility was beautiful and very appealing. The common areas were very nice and had nice furniture. It looked like an amazing facility. They had a little calendar of activities, like during the day, they had music, arts, and exercises. It just wasn't a good fit for us. There were a couple of other families that were very unhappy there, too, and they gave us our money back. They need to improve on the quality of care for the patients.
Thank you for your feedback. I am sorry to hear that you did not have a positive experience with us here at The Hearth at Franklin. We strive to offer the very best in lifestyles and care. Please give me a call to further discuss your thoughts and concerns. Sincerely, Lisa Olson, Executive Director