Beware! My grandmother was a resident of this facility for just a few short months, and I was not pleased. Each time I visited there was never anyone at the front desk. The first time I went I had to ask the nurse to direct me - which she kindly did. Oddly, there were 2 coffee containers by the front doors, but I never once saw cups for visitor use. For the amount of money, the rooms were not very attractive. Granted, they were private and the family was allowed to bring in personal items, but the overall appearance was dull and tired. In hopes of cheering my grandmother, I brought in a picture she gave me from her living room years ago. It was a copy of Renoir's "Girl with a Watering Can." I hung the framed print on her wall. She passed recently while I was out of the country. My mother, in her distress over losing her own mother, forgot to retrieve the picture. We called the facility as soon as I returned (1 week later) to ask about it. We were told that any items left are considered unwanted and gotten rid of. I was devastated! Monetary value aside, it was the sentimental that I lost. My mother spoke to the head and requested that they initiate a policy of keeping belongings for a short period of time in case of a situation, or at the very least call and ask the family. The head replied that this has happened before, so they "probably will." What did they do with this precious painting that had my grandmother's name on the back? Did they throw it away? Did housekeeping keep it for themselves? I will never know. We also experienced a few other concerns with care (my mother is a cardiac nurse and she knows her stuff) that were unsatisfactory. In addition, unless you ask about dietary information, they will not share some important information - like you can ask for items not on each day's list of options. Thank you to the dietician who assisted us with this. When I was in college, I worked as a receptionist in a long-term care facility in Ohio. That was a place of dignity. Cypress Cove, the Lodge, does not live up to my expectations of care.