Hart Heritage Estate

Jim and I would like to thank everyone for the care and attention you gave to his Dad for the last 8 months of his life. He was treated with kindness and respect by everyone and for that we are truly grateful.

Dear Hart Heritage family: I just returned home from my bi-weekly visits with my sister who lives with you, and I thought I should share some comments that she made during our visit. Since Eve moved in, I have been trying to get down to see her at least twice a month, and it is a two and a half hour drive to get there, but it is so necessary for me to see her. Every time I visit we spend most of our time talking about the outstanding staff that you have. There is not one person on your staff who does not go out of his or her way to make sure that Eve is comfortable, which is not an easy task because she is pretty much relying on people to take care of her since she can't do much herself. You have no idea how reassuring it is for me, living so far away, to know that she is being cared for and that she respects those who are doing a very difficult job. I wish I could remember everyone's name that she mentions, because each individual needs his or her own recognition, but with each visit it seems that the list gets longer. As I said, I know Eve demands a huge amount of attention, but every time she asks something of someone, her request is dealt with immediately and always with a smile... I really cannot see how people can be so accommodating, so sincerely accommodating. While I was there today, one girl checked in on her twice to make sure she was doing okay! So to avoid getting too sappy, I will close here, but I do want to thank you and your staff for removing worries from a very concerned brother. I know we are asking a lot of you, and I thank you for not only stepping up to the challenge but also exceeding it.

The staff at Hart Heritage: Thank you so much for the beautiful wreath that was sent to my Dad’s memorial service. It was absolutely beautiful. I especially want to thank you all so very much for taking such good care of my father. Deanna was knowledgeable and patient with all my concerns and questions. Her, as well as the rest of the staff, couldn’t be any more accommodating. It was very comforting to our family knowing he was in a safe and compassionate environment. Thank you again, Jamie, Jody, Dee, and Family

Our sincere thanks to the entire staff for welcoming Frank into the Hart Heritage family. We appreciated and thank you for your thoughtful care.

I want to offer my heartfelt thanks to ALL of you for your care of my mother. I know how much she appreciated all of you. Your kitchen staff and techs in the feeding room are really wonderful. It’s a great set up. I never felt worried that she wouldn’t eat because you would be able to help her always. The pureed food, the lactose free milk was all so helpful; trust me, it didn’t happen in the other facility. Your facility is clean: the staff’s appearance is good and they are professional. They also have a knack for getting to know these residents, even with end stage dementia. I told several of them that they don’t know how unique that is. Some of your aides are REALLY talented. I don’t mean to pinpoint just one person because all of them were really good. Compassion like that is really hard to find. Your staff is also quick to smile, so important for these folks and their families. I’ve been handling senior relatives in nursing homes, assisted living and hospice for over 17 years. So sad to say but I’ve spent significant time in many facilities. You can be assured that yours is a fine facility. As you know, that can only happen because of the people in it. It is clear that the employees take pride in what they do and truly care about the residents. It’s a very difficult job. It is important for them to know how vital they are in the lives of the residents and their families. From the housekeeping to the kitchen, from the aides to the techs, to the supervisors, please accept my sincere thanks to all of you from me and God’s blessing on you from above from my mother.

Thank you so very much for the beautiful flowers and sympathy card you sent after my father’s passing. It is truly appreciated. My father was only at the facility for a short time but the kindness shown to him and our family was overwhelming. The amount of care and quality of care he was given is immeasurable. I’m not sure there are enough words to express what I am feeling right now. Al I know is that I chose the right place for my Dad! Thank you for everything Hart Heritage! Karen P.

Dear Hart Heritage Team: Thank you very much for the incredible care you all gave my mom during her years here. It is cliché to say that it takes a special person to deliver the care you do for a health stricken person, but that is truly the situation. You are all very special people who gave my mom a wonderful life during her decline in health. I am grateful and very thankful. Fondly, Trudy and Family

Dear Hart Heritage, Another Saturday morning is upon me and it still feels strange not to plop Tippy in his carrier and ride over to Hart Heritage for the cat’s weekly visit with Dad. Watching Dad with his feline companion was always bittersweet. He would smile with childlike abandon, stroking the soft fur and declaring “Isn’t he a nice kitchen?” Nothing left in Dad’s world gave him greater joy. Dementia is an ugly journey which my father traveled with dignity thanks to the efforts of staff at Hart Heritage. A couple months prior to his death in one of those rare moments of clarity, Dad told me how lucky I was to have found “this place”, how “nice” everyone was and how “comfortable” he was here. I felt the weight of the world fly off my shoulders because the hardest thing I’ve ever done in my life was place my beloved Dad in a facility. Although I knew at that time it was the best option for my father, Dad’s acceptance of Hart Heritage as his home helped my heart find peace. As new families arrive searching for solutions to their loved one’s decline, this is what I would want them to know – there is no perfect place. But for my father, Hart Heritage was the right place. This is a facility which provides a lifetime home, lovely surroundings, comfortable amenities, a friendly, committed staff and a management team willing to listen and adjust to meet the needs of the residents. The warm chocolate Ensure with shipped cream on top (“hot chocolate”) was just an example of the extra effort put forth by staff to nourish Dad and bring a smile to his face. How can I properly thank you? There just aren’t enough donuts to tell you how much I have appreciated each and every one of you. May God Bless and keep you with the same love and tenderness that you freely gave away to my Dad. With “Hart” felt thanks,