Hart Heritage Estate

Dear Hart Heritage, Another Saturday morning is upon me and it still feels strange not to plop Tippy in his carrier and ride over to Hart Heritage for the cat’s weekly visit with Dad. Watching Dad with his feline companion was always bittersweet. He would smile with childlike abandon, stroking the soft fur and declaring “Isn’t he a nice kitchen?” Nothing left in Dad’s world gave him greater joy. Dementia is an ugly journey which my father traveled with dignity thanks to the efforts of staff at Hart Heritage. A couple months prior to his death in one of those rare moments of clarity, Dad told me how lucky I was to have found “this place”, how “nice” everyone was and how “comfortable” he was here. I felt the weight of the world fly off my shoulders because the hardest thing I’ve ever done in my life was place my beloved Dad in a facility. Although I knew at that time it was the best option for my father, Dad’s acceptance of Hart Heritage as his home helped my heart find peace. As new families arrive searching for solutions to their loved one’s decline, this is what I would want them to know – there is no perfect place. But for my father, Hart Heritage was the right place. This is a facility which provides a lifetime home, lovely surroundings, comfortable amenities, a friendly, committed staff and a management team willing to listen and adjust to meet the needs of the residents. The warm chocolate Ensure with shipped cream on top (“hot chocolate”) was just an example of the extra effort put forth by staff to nourish Dad and bring a smile to his face. How can I properly thank you? There just aren’t enough donuts to tell you how much I have appreciated each and every one of you. May God Bless and keep you with the same love and tenderness that you freely gave away to my Dad. With “Hart” felt thanks,

To my Hart Heritage Family, During this extremely difficult time of my husbands passing, it gives me great comfort that his last journey on this earth was spent in the loving care of Hart Heritage. Please give my deepest appreciation to the entire staff for their services and the warmth that was shown to both him and I.

Dear Hart Heritage Friends, We would like to take this opportunity to express our sincere gratitude and appreciation for the care and compassion you have provided to our husband and father, Frank, during his time at Hart Heritage. The entire staff, without exception, was courteous, accommodating and respectful, even on the difficult days. Thank you, again, for your kindness. Sincerely, The Mueller Family P.S. Thank you, too, for the lovely flowers!

A big Thank You goes out to all of the staff at Hart Heritage for taking such good care of my mom and all the other residents. Your kindness, compassion and dedication is amazing. You are all very special people and a blessing to us all

To all of you, Words cannot express the gratitude for caring for Viola for nearly 2 1/2 years that she was with you. As many of you know, she was certainly very difficult at times and as you became familiar with her personality, she could make you laugh! As difficult as she was, I will miss her and I hope she found happiness. She was unfortunately defined by the grief that she had from losing her son 16 years ago and I pray that they are now reunited. You are all very special and the job that you do is so very important. Thank you!

To the Staff at Hart Heritage-Forest Hill, We both want to say THANK YOU for the beautiful flowers you sent our family after the passing our mother. Also, for the care that you gave her during the time she lived at Hart Heritage. During our visits with her, Mom would always comment on how nice everyone treated her. This made us feel good too knowing that she felt at home and was in a loving, caring facility. Even though Mom didn't remember the names of those who tended to her daily needs, we know she greatly appreciated your help and your smiles. THANK YOU again, Darlene and Les

Our mother was a resident at your Forest Hill facility from July 2015 until her passing on April 1, 2016. From the first day to her last, the compassionate care, communication, consideration, and comfort provided by everyone on staff were exemplary. We could not have asked for more timely attention as she struggled during the past two weeks. She was treated with extreme dignity and respect. Visiting family members were also kept well informed and comforted during that time. You have a wonderful team of people and we were very fortunate to have them assist our mother. We will readily recommend Hart Heritage to anyone in need of assisted living care.

I just wanted to take a few minutes to let you know how great your staff was to sit with my dad, Frank, while he was in his last hours. I arrived around 7:15am to find the night staff sitting around him. You could tell they were visibly upset. He passed around 7;45am. I enjoyed hearing some of the "Frankie" stories. They were all caring and comforting. They stayed beyond their shift to make sure he was taken care of with love and dignity. I just wanted to take the time to thank them and let you know what a great team you have. Thank you for the time he had at Hart Heritage and the care he received from all to the very end. Please share my thank you and love.

Dear Mr. Joe: My family has been blessed by your Forest Hill Home. Our mom, Ann Ritchie, lived there for nine months. Her last days with you and hospice were so comforting to us. Thank you for the loving support your staff showed us. We will continue to share with others how wonderful your facility is and especially the caring staff you have.

Thank you so much for helping to make my grandmothers time with you so meaningful. I know she really enjoyed knowing all of you, personally. I will never forget your kindness toward her and our family. God Bless you all.

Rose and I would like to thank everyone at Hart Heritage for your compassion and guidance caring for our mother, Vivian. Words cannot express how grateful we are for the kindness you shown to us during this difficult time. You have been a blessing in our lives. We will never forget you. Tim and Rose B.

To Hart Heritage and all the staff. We were happy to see some of you at the service. Thank you for all your kind wishes. My mom loved so many of you. We were blessed to meet so many kind people. Thank you, again: Juanita Hilton

Their personal care consist of feeding, cleaning and put your loved one in a room to sleep in a recliner. No activities or outdoor time offered. Most residents seem to be over medicated and dazed. Very depressing!

Dear Hart Heritage Family: Thank you so very much for the beautiful arrangement-the best part of receiving them was the card sent with them. It was signed "Hart Heritage Family" which perfectly describes what I always felt when I walked through the doors. Everyone of you are very special people and loved. Thank you most of all for loving and caring for mom.

To Hart Heritage: Thank you for the beautiful flower arrangement that you sent for my mom, Catty, to St. Jude's Church. A heart shaped arrangement...so beautiful! Just as the loving, beautiful care you gave my Mom. You are all wonderful angels of mercy. We honored you at Mass and said that your comfort to our mom and family was so incredible. We could never thank you enough. Thank you for your care and for the lovely flowers. You are incredible. -Marilyn

Thank you for the wonderful ceremony honoring Veterans' at Hart Heritage, including my Dad, Carmen Stanco. -Jackie Morgan & Family

Hart Heritage was really nice and very clean. I think they did really well with the residents that who were there. They have an activity room where they do bingo and crafts. There were nice individual rooms that's well-kept and clean. They take really good care of the patients. The dining room was gorgeous and the dining experience was great. It was beautiful.

I would tell all my friends and family about this place. They give great care to my grandmother and everyone needing this service should visit.

There's no way to adequately express the love and care they give. The entire staff always treated my grandmother with respect and kindness. It was very comforting to know that she was treated as a member of their family .they are very special people and cannot be praised enough for the way that they care for your family. Professionalism and compassion towards the residents and their families is without a doubt the best I have seen in along time. When you come in you will see employees interacting closely with the residents. There is no other I would choose or recommend than Hart Heritage.