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Reviews of Heritage Towers | Assisted Living
Bill98801050 December 18, 2014
I visited this facility
Heritage Towers was great. The staff was very friendly, the rooms were very nice, and the residents were cared by the staff.
Caring96049950 October 23, 2014
I am/was a resident of this facility
I’ve been in the Heritage Towers for six years now. The cleanliness is average. The maintenance is very good. The working people are pretty young, but they give good service. They have a studio, one bedroom, and two bedroom apartments. They have a full size bathroom and a kitchen. The room is pretty big and spacious. The food used to be better. We have a menu and you can pick from 5 or 6 different dishes. The dining facility is like a big restaurant that can sit from 2 to 6 people in a table. They have dance classes and exercises.
Caring93581 October 30, 2013
I am a friend or relative of a resident
I found Heritage Towers since it's just close to where I live. When I visited the place, I really think that it was the best solution for mom. The place is great and it's easy to live there. She has her apartment there. The staff is nice and upbeat. There's always someone who could go to her apartment and help her take her medicine on time. The food is good. I really like the place for my mom.
pantherdan March 07, 2012
I visited this facility
The facility itself is very nice. Clean, friendly staff, activities etc... My grandmother stayed their for several years after my grandfather passed away. She was in assisted living. After a period of time, representatives consistently wanted to move her to nursing care. This was not necessary and insulting as she was not an invalid. Her physical condition did deteriorate over time; however, if the staff had made a more concerted effort to get her involved with activities, I am sure she would have been in much better condition. She ended up becoming injured and was moved to nursing care, on what was supposed to be a short term basis. All her furniture and belongings remained in her apartment.At one point a staff member went into her's and other resident's apartments and stole their jewelry. She was arrested and I only partially blame the facility for this grievance.My grandmother was subjected to, what I can only describe as an uncomfortable experience. Her roommate, as their were no private rooms, suffered from dementia (or some other form mental issue) and would wake her up at night with random yelling. My grandmother was supposed to be receiving physical therapy and other recuperation to get her back to assisted living. However, it became clear the facility's management wanted her to remain in nursing, for what I can only assume was the increased cost. Rather than help make her well they consistently denied her the ability to improve, content to bleed her financially dry and stagnate physically. They would not let her do her own medication, even with my mother's assistance. They eventually gave her the wrong medication, inducing a severe diabetic reaction, which caused her to take a severe downturn. They eventually left my mother no other choice but to take her out of the facility and find a new place for her to live.I am sure the facility is great for active seniors who can take care of themselves and are completely self motivated to interact and participate in activities. However, their other support is abysmal, especially their policies on nursing. Rather than help a resident/patient get better they exposed her and my mother to undue mental and physical stress making things much worse.
About Heritage Towers
Heritage Towers is an assisted living facility in Doylestown, PA that offers residents independent living options and daily support services.for more details on housing, services, and rates.
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