I am actually a relative of a past resident of this facility. My mom was there for 4 yrs., having entered as an independent resident and about 6 mos. later became an assisted living resident. During her stay there in both of these capacities, she felt very comfortable there and her care was very good. She was also able to stay in her very nice 1-BR apt. there. However, after 2 yrs., she required the next higher level of care and had to be moved to a different floor, and her care there diminished noticeably, complete with several falls, one from her bed when she was unable to move on her own and they said she did and blamed it on her air bed, although her roommate and her roommate's mom both said my mom never moved when she was in bed. The hospital where she'd been taken said it looked like she had fallen from the top of a bunk bed. She had just begun receiving Hospice support there and they were appalled at the bruising and a complaint was filed with the state but nothing was found to be out of order when they arrived there. I was paying her bill sout of her money and was often billed incorrectly and had to carefully check each one and they finally reimbursed/credited me for things she shouldn't have to pay for. Hospice told me that I shouldn't have to be paying for her depends and a list of other things that I was still being billed for and asked me to submit my bills to them so they could reimburse me for that. I do believe that since that time their billing system improved, but I was very disappointed in her care at the end as I could see they didn't take care of her as they should have - granted they are always shorthanded but improper positioning in a chair, a dirty face, etc., is unacceptable, plus they knew when Hospice would be there each week and slacked off on doing things they expected Hospice to do such as bathing, grooming, etc. Unfortunately, I saw the same things go on in a different more upscale nursing home when visiiting a friend of mine several times following several strokes.