Legacy Heights Senior Living Community

11230 Ballantyne Trace Court, Charlotte, NC, 28277

15 reviews

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Reviews of Legacy Heights Senior Living Community

based on 15 Reviews

anonymous109337450 August 31, 2015

I am a friend or relative of a resident

My father was there, and it didn't work out. My father would have been back there, but there was some miscommunication and misunderstanding. We have looked at a bunch of different places in Charlotte, and Legacy Heights was fairly new; it was bright and had nice-sized rooms, and it was nice. They had music and different things, they would be doing like puzzles, and they had story time. Everything was good, and I don't really have anything bad to say at all. For certain levels of Alzheimer's, yes I would recommend them. In advanced stages, I don't know.

Samuel4 November 22, 2014

I visited this facility

I didn't like Legacy Heights at all. They reminded me of some of the nursing homes I used to go to. The services seemed OK and the lady who showed us around. I just didn't like it, and I wouldn't put my wife in there. The residents were just sitting around and watching TV with not much activities going on. It looked kind of old and not modern and up-to-date

Caring94998150 June 27, 2014

I am a friend or relative of a resident

My mom is in Legacy, and she is very happy there. We love it. Everybody is great. They are wonderful, nice, very helpful, and very personable. The room is very nice. I have tried the food, and it is good. They give them choices, and if they don't like them, they give them something else. But with the choices that they have, everyone is usually happy. They have all kinds of activities. They have entertainers who come in. They have social hours, like ice cream socials and popcorn socials. They have Wii bowling, bingo, and rosary. They have something all the time. You can either go to everything, or you can pick your choice.

Caring87281350 June 17, 2014

I visited this facility

We chose Legacy Heights for my husband because his two daughters live just two miles from there, and I also have a home there. It is very nice, and it is made of brick inside and out. He will be in the memory care unit, and they have the room set up in a circle, where they can walk in the evening. They are very nice with nice sizes. You can take your own furniture in and decorate it your own way, or you can use the furniture that they have. Their dining room is set up with tablecloths, colorful dishes, and things like that. They have lot of interactions with them. They have several activities going on. They say they do not let them sit in their rooms and do nothing. They are constantly in motion, so I think that sounds nice to me. I don't know if he will participate in any of them, but at least he has the chance if he wants to. Everyone I talk with seems to be very nice, and everyone I know who lives there, their family seem to be pleased with the situation.

Caring75291150 March 18, 2014

I visited this facility

Legacy looked very nice, and it was close to us. The residents were participating in the activities. The people were sitting in a common area and they were playing games.

Caring76507150 December 30, 2013

I visited this facility

I had moved my father at Legacy Heights. We chose this facility because it was recommended to us and because of its location. For what it is, it is a good facility. It offered good service and good staff. The staff seemed to be professional and seemed to know what they are doing although I'm not there almost every day so I would not know all the details. Their rooms are adequate. Their food is good. I am not really familiar with their activities, but I know they have bingo and they have movie time. They have a social director that sets up their activities.

Caring71214650 November 21, 2013

I visited this facility

I thought Legacy Heights was decorated in a very cheery way and the location was good for us. The staff were very professional, very friendly, knowledgeable and caring. There were various field trips and they had games and songs. They had a library and a parlor. They were in the process of remodeling so I think when they get that done, it would be really nice.

fallingognrass November 09, 2012

I am a friend or relative of a resident

My feelings towards this facility were very mixed. In the beginning my grandfather enjoyed his time there but he was being fed hot dogs with chili sauce, which didn't make sense to me as he is a diabetic. It wasn't very stuffy like the other places and the environment was great. We were able to hangout outside and enjoy the day while he was there.

glkd October 07, 2012

I am a friend or relative of a resident

I had taken my Mom who has Alzheimers Disease to the Memory Care Unit of Legacy Heights for respite care. She was there for a month. During that time, when I went to visit her, on 2 occassions I was unable to find her. (Thank goodness it was a lock down unit) The facility was aware that my Mom needed help with walking, so when I couldn't find her I was very upset. Once I found her sitting on the floor all alone by the laundry room. No one was aware she was missing. The most disturbing thing that happened was they lost her DNR. How do you lose a DNR. Although there are some very good CNA's at this facility, some I felt were very lazy.

I would not recommend the Memory Care Unit of this facility to anyone.

caring8311 September 02, 2012

I visited this facility

We're very happy about Legacy Heights Senior Living. It's a very nice place, comfortable, and homey. It has a big winding staircase, it's very inviting. My parents are very happy. We've been through a long search. It's great and the activities are wonderful. The activities director is phenomenal. I've seen him in action.

The only issue is my dad, because he may have more health concerns than they can handle. He just keeps getting urinary tract infection and he may just need a little bit more monitoring like a skilled nursing facility. We're not quite sure right now that they can handle it because it's an assisted living. That would be the only concern, but we're very happy with them.

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From Legacy Heights Senior Living Community

Legacy Heights Senior Living Community offers compassionate senior care in Charlotte, NC. We strive to create a home-like atmosphere where you and your loved ones can feel secure. Our warm, well-trained staff works closely with our residents to provide the utmost care and comfort. As part of the Five Star corporation, you can be sure that everyone at Legacy Heights Senior Living Community shares the Five Star Values, and is committed to a high level of caring in all that they do. Please schedule a visit to see why we are the first choice in senior care in Charlotte, NC.

What Makes Us Special

6 small dining rooms makes for a very user friendly community.

Features of Legacy Heights Senior Living Community


  • Diabetic
  • Low fat
  • Low salt
  • Vegetarian

Health services

  • Medication Management
  • Pharmacy
  • Physical therapy
  • 24 hour nurses: Yes
  • Hospice care

Room and housing options

  • Studio apartments
  • Companion suites: We offer companion suites


  • English


  • Beauty/Barber shop
  • Computer room
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)
  • Coffee shop
  • Shared space where residents can host parties
  • Features extra: Library

Dining options

  • Some residents have in-room kitchenettes
  • Meals delivered to residents' rooms
  • Meals in a shared dining room

Guest services

  • Guests can attend meals
  • Ample parking for guests


  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Book clubs
  • Wii sports competition
  • Gardening
  • Cooking
  • Activities extra: Computer class

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens


  • We charge monthly rent plus additional fees for specific care needs, as needed
  • We charge an entry fee
  • Fee structure extra: We offer a month-to-month rental
  • Minimum rate: $3,400/month
  • Minimum memory care rate: $3,800/month


  • Pets: Small pets allowed
  • Minimum age: 59

Technology and entertainment

  • Technology extra: Emergency Call System

Financial guidance

  • We help with selling the house (finding a realtor. staging, etc)
  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living


  • State License(s): HAL-060-097

Location of Legacy Heights Senior Living Community

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