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Solterra Senior Living at Chandler

350 South Alma School Road, Chandler, AZ 85224

(800) 558-0653 (Call a Family Advisor)

4.04

(21 reviews)

Offers Assisted Living
Top rated on Caring.com

2012, 2015, 2016

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Reviews of Solterra Senior Living at Chandler in Chandler, Arizona

4.04

(21 reviews)

  • Facility

    4.0

  • Staff

    3.9

  • Food

    3.8

  • Activities

    4.0

  • Value

    3.4

Top rated on Caring.com

2012, 2015, 2016

Pat

5

January 5, 2024

I visited this facility

Solterra Senior Living at Chandler probably had the most up-to-date security system of all the places I've been to, not only because of the smoking area, for the person to be able to go outside and still be fenced in. They have a security system that at every corner and up and down the hallways, there is a checkpoint. If a person walks by that checkpoint, it records that person. So if somebody comes and say, "I want to come and visit Maria," and I go to her room and she's not there, I can go and ask them to see where Maria is, and they'll be able to pinpoint her to the very last place she passed. It's absolutely incredible. Other places don't have a system like this that actually tracks the person. They had private rooms. It's 40 minutes from the house here, but it is well worth the 40 minutes to go over there. The staff member was very cordial and very informative. He was the only man that showed me around, and all the rest of the facilities were women. I appreciated the women, but he really did a good job of showing everything. He gave me all the information that I needed. All the places gave me the information, but he just had so much more to offer. The place was exceptional.

Sheila

3

January 14, 2023

I visited this facility

We toured Solterra Senior Living at Chandler. The girl during the tour was good, but the biggest apartment they have is 700 square feet and that's a two-bedroom. It's tiny and it's not upscale. It's much less expensive, but not a top-of-the-line type thing. It was not meeting our needs at all. They had people sitting around at that time, and they were reading a newspaper together or something. The menu was institutional, and it was a set meal plan. If you don't want what they're having, you can have a hamburger, but it's not a menu that you pick what you want like in a restaurant. She could never even get her furniture in that place. The facility was nice, but it had that institutional twang to it.

IY

1

July 16, 2021

I am/was a resident of this facility

I was at Solterra Senior Living at Chandler, and I'd give a "zero" on everything. They treated me very badly. It was a very bad experience. The last thing that happened was I fell out of bed and they told me, "Stop being a drama queen, get up, and get back in bed." They said I wouldn't go to the hospital, and that wasn't true. Thank God my sister came the next day because she said, "She needs to go to the hospital." They lied to me big-time. The food was OK. I was there for almost two months, and they never even gave me a shower or cleaned me up. They didn't have any activity when I was there.

Teresa

5

June 9, 2020

I am a friend or relative of a current/past resident

The care that Solterra Senior Living at Chandler provided to my mother-in-law has been excellent. She has a very nice studio apartment which fits her needs. The staff is very kind and good in terms of communication. So we're very happy with this community. She's on a modified diet and we've had to remind the staff a couple of times to make sure it's modified correctly. It's a beautiful and clean place.

pattimagana

2

July 7, 2019

I am a friend or relative of a current/past resident

It WAS good at one time, but no more. Initially, it was great; however, we were misinformed on the services (such as checking in on our mom and reminders on mealtimes and activities) that were considered “standard”; however, shortly after paying the $2500 community fee and moving in, things began to change rapidly. Within one week, they let go of their director and hired a new one, then another, then another. In a matter of 6 months, there were at least 4 different directors and the majority of the staff left. Staffing was scarce and those who were still there were overworked and miserable. We even found one sleeping at her desk one night (the sole caretaker working the evening shift). Their main caretaker is a piece of work—-lazy, rude, hateful (definitely in the wrong profession). She refuses to do anything one would consider common sense without threatening a price increase for care. It’s all about the bottom line for the latest director. Courtesies (such as checking on residents) is a thing in the past. Your are either completely independent or you must go into the memory care (or pay big bucks). We would have been willing to pay more if that is what it would take to have good quality care for our mom; however, we were not confident they could or would provide the care we wanted her to have. We have now moved her into a place that provides the additional care with KINDNESS and COMPASSION, unlike Solterra. It is more expensive, but so worth it!!! The good things about Solterra: food/menu is great, rooms are nice, some of the remaining caretakers are great (I.e., Christina, Zinda) The bad things about Solterra (other than caring for residents): always smells like urine. They claim they shampoo their main hallway carpets, but take a whiff and you’ll disagree. The plumbing is poor and good luck getting a quick response on a plunge. Their courtyard grass is always dead. Don’t let them tell you they are remodeling (it ain’t happening). Theater room sofas are soiled and stained with urine. It’s pretty disgusting in there. Just don’t move there if your love one requires “care”. If 100% independent with no cognition issues, it’s great. Otherwise, steer clear!

Elisabeth

5

February 1, 2018

I am a friend or relative of a current/past resident

Solterra Senior Living at Chandler is fantastic and I really love it. It's very nice. They have so many good activities available for everybody. The chef is fantastic and the food is excellent. The staff is absolutely lovely and they have been so helpful with my mom at all levels, from the director to the waiters and waitresses.

Kriss

4

August 22, 2017

I am a friend or relative of a current/past resident

My mother is at Solterra. Their services are pretty good and the staff and residents seem pretty happy to be there. They have different games throughout the day and people come in to play music. The food tastes bad and dry. Her apartment os nice, but not handicap friendly because the sink is not wheelchair accessible.

Mark680382

5

June 17, 2016

I am a friend or relative of a resident

We chose Solterra because it was in close proximity to church and to family members. It’s a relatively new facility, and we liked the price that they gave us. It smells nice when you walk in. The cafeteria, kitchen, and the food are very good. We talked to several residents who like being there. They have a very nice bus that takes the residents out to different events, concerts, and shopping. That was very appealing to my mom.

Caring116476950

5

September 8, 2015

I am a friend or relative of a resident

I found a great place when we were looking for a respite room called Solterra Senior Living. They had one, and it has never been used. We went up and looked at it. The price was fantastic compared to everybody else. We toured the facility; it’s not a huge facility, but they probably have a couple hundred people, and they have nice things for them. It’s clean, new, six years old, and it’s not beat down. It is nice outside. She enjoyed it for the time she was there. The staff was very good. Everybody was helpful, upbeat, and always willing to help her. My aunt was there for five days, and she fell and broke her leg and shoulder and banged her head. She used one of the four-wheel drive carts, and she fell. There was no surgery that they were going to perform at all as she is already 94.

Roseanne1

5

March 7, 2015

I am a friend or relative of a resident

I'm very satisfied. Solterra Senior Living is a very nice facility. They are very caring, and they take a lot of personal time with the people. Even the food is really good. The staff is very nice. They don't try to hurry my mom. They just take their time and make sure she is taking her medication. They make sure she does, and it's not like they just leave it and run. They make sure she takes it. They take very good care it seems of everyone there. They have a lot of activities like craft classes and some reading classes. They have movies and music. They have people that come in and entertain them. They have a nice area and patio out in the center of the facility. They have places where people can have dogs and things like that. They have different stages depending upon the care that you need.

Linda106055350

4

February 13, 2015

I am a friend or relative of a resident

My father was in Solterra for quite a few years, but he passed away. My dad loved it, so we didn’t have problems at all. He liked the thing where they had a dining room, and you can choose off the menu what you want to eat. It was a very plush dining room, and if he didn’t want what they had for the special for that day, they had other things on the menu that he could pick from just like in a restaurant. So he basically enjoyed the part of being able to go to the dining room. He was very religious, so they had a bible school and then they had Sunday church. I recommend it. It’s a very nice place. It’s pleasant. It’s a little expensive, but thank goodness he was a veteran. The lady that got us to go there had found that we could use some of his veterans' benefits, so that helped.

Linda92450050

3

August 27, 2014

I visited this facility

We visited The Solterra. This was one of the ones that stood out. The residents are appropriate for my mother's condition and age group. I thought it was very pleasing and had a nice ambience. The rooms were tiny. I did not like the fact that the surfaces were all hard. My mother continues to fall and the reason we did not place her there was because there was no carpeting on the floor. Even an industrial carpet would have made me feel more comfortable. They had nothing but solid, hard floors. They did not meet our particular needs at that time.

Nicki1

5

June 28, 2014

I am a friend or relative of a resident

The price at Solterra Assisted Living was in between the low and the higher properties, so the pricing was better. The facility is fairly nice and feels very much like a home. The staff and the tenants are visible everywhere. It is very friendly, very warm, and family owned. The owner's grandmother is there, so there is a level of service and caring that I did not see anywhere else. I am there twice a week, and I really have not seen any downside. It is just an amazing mix of people who are there. They asked us what kind of activities my mom was interested in, and right off, within a week, the first week, they had someone escorting her and touring some places so she got familiar with what is available, and they made a point to get her involved in things that she had an interest in. So they connect her with people who have the same interests to help her get that acclimation going.

Caring87511950

5

June 18, 2014

I visited this facility

Solterra is a privately owned facility. It was another place that I had good feeling about. I like Solterra. It didn't smell. The memory care area, which is what I need, was quieter, which is OK. The people were nice. The residents were happy; they were all smiles. There seemed to be a lot of outdoor capabilities with the residents. They have a big fountain that residents could sit around in and drink their coffee.

Caring81854150

4

March 31, 2014

I am a friend or relative of a resident

We picked Solterra because it was the nicest of the ones we looked at, and it’s newer. We placed Dad there. It’s more like apartment living, and they’re flexible with their eating time. The people who run the home do very well.

Caring4543

3

June 12, 2013

I am a friend or relative of a resident

I visited a friend who lived in Solterra Senior Living at Chandler and I got the chance to check this one out. They were a brand new facility at that time. The facility was nice but I think the units were just too small. The one I saw was actually two-bedroom and it was like a bedroom on each side of the living area, and me and my wife don't like that. There was no kitchen and they only had a burner and a microwave. All the meals were provided at that place.

Caring4684

4

May 14, 2013

I visited this facility

We chose this facility because it was close to us. The members are physically and my mother isn't anymore though she likes to be around people who are pretty active. They had a gymnasium and all kinds of things so it's more for the active people. Their dining area looked really, really nice. The only thing that stopped me from going is that they have enforced the DNR requirement. The place was beautiful and great. I liked the atmosphere.

Betty21

5

April 30, 2013

I visited this facility

My husband and I are moving into the Solterra Senior Living. It's a very, very nice location and close to where we live right now. They have 24-hour nursing, if anything happens to either of us. Another thing that I liked about it was that they specialize in memory care. We've looked at a number of facilities and this is the one that suited us best. The grounds, the apartments, the dining area, and the rooms were all nice. They had us come for lunch and the food was very good.

michl

4

February 15, 2013

I visited this facility

Solterra Senior Living was relatively new and in a good location. Everything was really nice there. It's really pretty, it's in good shape, and there are lots of green areas around the building. They have their own memory care unit in a separate wing.

Emmyrose

4

August 19, 2011

I visited this facility

This a very nice medium sized 2 story facility. It is set on 1/2 acre of land. The grounds are lush with trees, shrubs, flowers, and may water type features. It is filled with walking paths, sitting areas, fountains,and many hummingbirds. The outside has lovely outside decor when approaching. The lobby entry is beautifully decorated. It is designed to give a luxury home style living. There are 99 apartments. Currently there are 89 assisted living residents of various levels. They have independent, assisted, memory care, and hospice. Therefore, any resident who kives there can move within these levels as their health changes. There are studio, one and two bedroom apartments with semi kitchens. All cooking is done in their kitchen. The apartments are handicapped equipped with alarms that are pushed in an emergency. All utilities and cable are provided along with housekeeping and laundry. They have a restaurant dining room, beauty shop, barber shop, a library a theater room, therapy rooms, and a pool. The restaurant serves 3 meals a day. They have a great variety with 2 specials and an alternate menu for lunch and dinner. Snacks are always available. The food is excellent. They provide chauffeured transport for individuals to appointments, shopping and activities. They have a bus for outside events and activities. They have entertainment by musicians, dances, and parties as well as games and indoor activities. They have weekly ice cream socials. They have outings to concerts, museums, restaurants.and malls as well. Their staff are all certified caregivers with a licensed nurses on duty 7 days a week. They have doctors that come in. This is a very clean and beautiful assisted living with a caring staff. Residents are very happy there. I would recommend this place.

leezee

4

July 18, 2011

I visited this facility

Think of either a grand hotel or a successful business man's mansion, Solterra sits on a two acre plot of desert land in Chandler, Arizona. As you pull up there are massive lawns of perfectly manicured grass, flowers in bloom, fountains that cause the most serene sound. My mother and I both visited this facility, not only to see it but a friend of hers had just moved in with her husband into one of the two bedroom apartments. She knew my mother and I had been looking at facilities for over a month and recommended we come and see her, have lunch and get a chance to 'peek around'. Solterra is definitely a very active community. When we first arrived we noticed residents everywhere. My mother's friend showed us her apartment, which was absolutely lovely. Nicer than many apartments anybody can rent around town. Big, spacious rooms and clean, as if the place was recently built. Fresh paint, new carpeting, big clear windows. We walked around the grounds as my mom's friend, like my mom, is still very active, still drives and still likes to get out and do things. Gorgeous area, large lawns like I said before that reminded me more of parks. The fountains are a great touch as just listening to them causes a soothing sensation and a sense of relaxation. They have a barrage of activities, things I hadn't heard about in other facilities, like ice cream socials, black and white parties, dances and outings. I really liked how they had a theater too, not just a large screen television which people could watch movies on, but an actual theater. My mom's friend has only been living at Solterra for just under one month but as we walked with her she was waving and saying hello to people she'd met. It seemed like she'd already met quite a few friends. We did run into a few staff members too. The nurse on staff was really nice, very cordial. We didn't see a ton of staff but that didn't mean they weren't there. I learned that they offer not only independent and assisted living, but memory care and transitional care too. I imagine the memory care area's are more staffed. And someone like my mom doesn't want to be constantly interrupted by an aide or a nurse. She wants her life to be as independent as she possibly can. This place certainly seemed to provide that. All the utilities are included here too. We've been to some homes where it is up to each resident to turn on the electricity/gas, etc and pay for it themselves. Oh! And best part, pets are welcome!

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Services and Amenities of Solterra Senior Living at Chandler in Chandler, Arizona

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Dining Extra: Restaurant style dining

About Solterra Senior Living at Chandler in Chandler, Arizona

Solterra Senior Living at Chandler is a Senior Living provider in Chandler, Arizona that offers residents Assisted Living services. Contact Solterra Senior Living at Chandler for more details on services and rates.

Map of Solterra Senior Living at Chandler

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