$3,650
Solterra Senior Living at Chandler
350 South Alma School Road, Chandler, AZ 85224
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Reviews of Solterra Senior Living at Chandler in Chandler, Arizona
Pat
5
|
January 5, 2024
Solterra Senior Living at Chandler probably had the most up-to-date security system of all the places I've been to, not only because of the smoking area, for the person to be able to go outside and still be fenced in. They have a security system that at every corner and up and down the hallways, there is a checkpoint. If a person walks by that checkpoint, it records that person. So if somebody comes and say, "I want to come and visit Maria," and I go to her room and she's not there, I can go and ask them to see where Maria is, and they'll be able to pinpoint her to the very last place she passed. It's absolutely incredible. Other places don't have a system like this that actually tracks the person. They had private rooms. It's 40 minutes from the house here, but it is well worth the 40 minutes to go over there. The staff member was very cordial and very informative. He was the only man that showed me around, and all the rest of the facilities were women. I appreciated the women, but he really did a good job of showing everything. He gave me all the information that I needed. All the places gave me the information, but he just had so much more to offer. The place was exceptional.
Sheila
3
|
January 14, 2023
We toured Solterra Senior Living at Chandler. The girl during the tour was good, but the biggest apartment they have is 700 square feet and that's a two-bedroom. It's tiny and it's not upscale. It's much less expensive, but not a top-of-the-line type thing. It was not meeting our needs at all. They had people sitting around at that time, and they were reading a newspaper together or something. The menu was institutional, and it was a set meal plan. If you don't want what they're having, you can have a hamburger, but it's not a menu that you pick what you want like in a restaurant. She could never even get her furniture in that place. The facility was nice, but it had that institutional twang to it.
IY
1
|
July 16, 2021
I was at Solterra Senior Living at Chandler, and I'd give a "zero" on everything. They treated me very badly. It was a very bad experience. The last thing that happened was I fell out of bed and they told me, "Stop being a drama queen, get up, and get back in bed." They said I wouldn't go to the hospital, and that wasn't true. Thank God my sister came the next day because she said, "She needs to go to the hospital." They lied to me big-time. The food was OK. I was there for almost two months, and they never even gave me a shower or cleaned me up. They didn't have any activity when I was there.
Teresa
5
|
June 9, 2020
The care that Solterra Senior Living at Chandler provided to my mother-in-law has been excellent. She has a very nice studio apartment which fits her needs. The staff is very kind and good in terms of communication. So we're very happy with this community. She's on a modified diet and we've had to remind the staff a couple of times to make sure it's modified correctly. It's a beautiful and clean place.
pattimagana
2
|
July 7, 2019
It WAS good at one time, but no more. Initially, it was great; however, we were misinformed on the services (such as checking in on our mom and reminders on mealtimes and activities) that were considered “standard”; however, shortly after paying the $2500 community fee and moving in, things began to change rapidly. Within one week, they let go of their director and hired a new one, then another, then another. In a matter of 6 months, there were at least 4 different directors and the majority of the staff left. Staffing was scarce and those who were still there were overworked and miserable. We even found one sleeping at her desk one night (the sole caretaker working the evening shift). Their main caretaker is a piece of work—-lazy, rude, hateful (definitely in the wrong profession). She refuses to do anything one would consider common sense without threatening a price increase for care. It’s all about the bottom line for the latest director. Courtesies (such as checking on residents) is a thing in the past. Your are either completely independent or you must go into the memory care (or pay big bucks). We would have been willing to pay more if that is what it would take to have good quality care for our mom; however, we were not confident they could or would provide the care we wanted her to have. We have now moved her into a place that provides the additional care with KINDNESS and COMPASSION, unlike Solterra. It is more expensive, but so worth it!!! The good things about Solterra: food/menu is great, rooms are nice, some of the remaining caretakers are great (I.e., Christina, Zinda) The bad things about Solterra (other than caring for residents): always smells like urine. They claim they shampoo their main hallway carpets, but take a whiff and you’ll disagree. The plumbing is poor and good luck getting a quick response on a plunge. Their courtyard grass is always dead. Don’t let them tell you they are remodeling (it ain’t happening). Theater room sofas are soiled and stained with urine. It’s pretty disgusting in there. Just don’t move there if your love one requires “care”. If 100% independent with no cognition issues, it’s great. Otherwise, steer clear!
Elisabeth
5
|
February 1, 2018
Solterra Senior Living at Chandler is fantastic and I really love it. It's very nice. They have so many good activities available for everybody. The chef is fantastic and the food is excellent. The staff is absolutely lovely and they have been so helpful with my mom at all levels, from the director to the waiters and waitresses.
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Services and Amenities of Solterra Senior Living at Chandler in Chandler, Arizona
Costs
- All Inclusive Rent
- Rent Plus Care Fees
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- Dining Room Shared Meals
- Dining Extra: Restaurant style dining
About Solterra Senior Living at Chandler in Chandler, Arizona
Solterra Senior Living at Chandler is a Senior Living provider in Chandler, Arizona that offers residents Assisted Living services. Contact Solterra Senior Living at Chandler for more details on services and rates.
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