The Charleston at Cedar Hills

10020 North 4600 West, Cedar Hills, UT, 84062

25 reviews

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Reviews of The Charleston at Cedar Hills

Average Rating:
based on 25 Reviews

Caring108342250 June 11, 2015

I visited this facility

The Charleston was very nice. Some of the people who lived there said the food was good. It was pleasant and peaceful. They took people on field trips, and they had bingo. The staff was pleasant. My visit there was good and pleasant. They were friendly and comfortable and had caring staff.

Franklin3 May 08, 2015

I am/was a resident of this facility

I have been living at The Charleston in Cedar Hills for 6 years now. I am in a studio apartment, and it is of good size. It has a bath, a kitchen, a sink, a microwave, and a small refrigerator. I have no problems with the staff. The food is OK, except they continue to have new cooks. They are always training new cooks, and they run out of dessert often. They have several activities. We go to Walmart once a week, and we play bingo twice a week for an hour. We also have watermelon socials in the afternoons. I think they are fine, but I have just been here too long.

Caring106183450 May 08, 2015

I visited this facility

I was treated by the staff very cordially. They were very professional and very helpful. They had a good staff. The place was well-kept. It was clean, and it seemed like they were well-staffed. I was impressed with The Charleston at Cedar Hills.

Jack Christianson April 15, 2015

I am a friend or relative of resident

My brother and sisters and I have been thrilled with the care our mother has received at the Charleston. She has had a very difficult time with her health and she has received the loving care she has needed. Those who assist her have become dear to her and love her like their own. She loves them and regularly tells us how kind and efficient they are.

We chose the Charleston because my wife's father had been there for over a year prior to his death. We were so impressed that we brought our mother there and have not been disappointed. We have had every questioned answered and have received timely assistance. The employees could not have been better. Thank you for the love and kindness shown to all of our family and not just our mother who is a resident. Five stars from the Christianson family!

dfother April 09, 2015

I am a friend or relative of resident

I am posting a review because I feel like anyone looking for an assisted living center needs to know the most current feedback on The Charleston. Two years ago when we place our mother there we were so pleased with the facility and the overabundance of care they provided. During the past year however, services and the care we signed up for have been gradually decreasing. The food is not good but my mother was willing to compromise on food because she liked her friends there and the religious services and activities. Mother is a very friendly outgoing person and makes friends easily and going to meal time is one of her favorite parts of the day. (for friendship during the meals, NOT the menu).The food is basically prepared by young people with little cooking skills right out of high school and is filled with preservatives, fried food and high calories. I have suggested a simple salad bar several times for access to fresh vegetables and salads for the residents but have never succeeded. There is only one washer and dryer for residents to use on each floor. Each floor has approximately 30 residents. Mother usually has to do laundry in the very early morning hours to have any access. Her studio apartment is about 485 sq feet and she pays about $2,536. We try to take her to her doctor appointments as much as possible but we work ourselves and have busy schedules. She has just been informed by the director that future doctor transportation costs for the residents will be $1.50 per mile plus $15 per 30 minutes of waiting time. It would probably be about $35 to $45 to take her to one doctor visit. " I think that was the straw that broke the camels back." We have decided it is time to start looking for other assisted living arrangements. One interesting sidenote: The Charleston has recently spent quite a few thousand dollars on upgrades in landscaping and interior paint and design in the common areas but at the same time, are cutting the resident services almost every week. Any upgrades to the resident apartments are being done only if a resident leaves. What has happened in the last year is very disappointing.

KarenLS March 17, 2015

I am a friend or relative of resident

When our family was faced with a rather quick decision of moving Mother to a higher level of hands on care, we knew we had our work cut out for us! The bar was set high and on the first day of visiting this facility, we knew this was going to be “home” for our Mom. Everything and everybody made it feel right. The Charleston at Cedar Hills has meant our exceptions and more. We, along with our Mother are extremely happy with our choice and are thankful that she is well taken care of and we can all sleep well at night!

mandelin March 13, 2015

I am a friend or relative of resident

It was a difficult decision to move my grandparents across the country from KY, but after looking over several assisted living facilities, we decided that The Charleston was definitely our top choice for them. The facility is wonderful and the staff is amazing. They are always looking for ways to help us as family and definitely are concerned with the welfare of my grandparents. I am so glad we chose this facility and we have had a wonderful experience since day one. I would recommend this facility to anyone looking for a way to assist aging family members. They really are the best in Utah.

Caring102791650 March 02, 2015

I visited this facility

The Charleston at Cedar Hills was kind of isolated, but it's very nice. With my medical needs, I felt that it was just too far to travel to see doctors.

anonymous104602650 January 18, 2015

I visited this facility

The Charleston was a nice facility, and it looked like it was relatively new. The place was clean. The residents seemed to be happy and well cared for. They have small apartment-like units, and you can put your own furniture in. They have cleaning services available. It was very nice, and the people were helpful and friendly. The dining area was very nice, and they have a small gym.

Rick26 November 07, 2014

I am a friend or relative of a resident

We did a facility for my wife. We quite liked it, but the challenge was that my wife didn't fit in very well, so she didn't stay. She was at The Charleston at Cedar Hills. She was in and out of there in two weeks. I went and toured several facilities that recommended, and this was the nicest facility in the bunch. The facility was very nice, very clean, very well kept, and very well managed. The challenge wasn't with the facility, the challenge was with my wife. Nevertheless, the staff was very friendly and attentive. The rooms were clean and larger than most places. The dining room was really nice, big, and spacious. It was very well taken care of and very clean. They're serving varying amount of foods. Regarding activities, they had a great library, a nice walking path area around the unit, and a beauty salon, and it was very nice. In fact, my wife used it several times. Overall, I like The Charleston because it was very clean and very well lit, the rooms were larger than the other places that I toured, and the people really seemed to care a lot of bit about their tenants, more so than the other places that I visited. I would highly recommend the facility. It was a great facility.

relation October 18, 2014

I am a friend or relative of resident

Our family became very disillusioned with our relatives care. It seemed wonderful at first but as needs became greater our relative was treated unkindly and facility did not do what they agreed to do for her.

Jhfamily September 11, 2014

I am a friend or relative of resident

Do not rely upon their assurances that your loved can and will be allowed to "age in place". While they are more than willing to charge for level three, four and five care, they are either unable or unwilling to allocate more than one aid per resident on a consistent basis. We were raised from level two to level four status (and our monthly bill went up by thousands) and were assured that additional aids would be consistently available to assist with the personable needs of our family member. Only one aid was consistently sent, however, despite the substantial increase in care cost. When it became impossible for a single aid (though we were already paying for additional aids) to care for our family member, we were evicted. She was definitely not allowed to "age in place".

Elizabeth43 September 08, 2014

I visited this facility

The Charleston was very nice. It was fairly new and it looked like they had fairly good care. It was kind of small. Their rooms were smaller than what we needed. It would be OK it they were a little larger. They had activities and things like puzzles, people came in to perform, study groups and religious services. The woman gave us a very nice tour. She was very knowledgeable, kind and easy to talk to. She answered all of our questions. Their dining room was very nice and very well put together. The whole place is clean and decorated nicely. They were great for what they offered and I would recommend it to others.

Simeon September 07, 2014

I am a friend or relative of resident

This beauty is only skin deep. Very disappointing. My sister-in-law stayed here for several months. As her condition deteriorated, so did the service and the care. Promises were not kept. Hurtful things were done and said by staff. And within a week of telling my sister-in-law they wanted her to stay and would tend to her increasing needs, they told the family she had to be out within a few days and that the facility was unsafe for her. (Apparently, using only one person to assist her getting up out of bed when two should have been used, she was dropped!) And the last two days of her stay, they forced the family to pay an extra $480/day for someone to sit in her room for 24 hours/day. This was completely unnecessary, expensive and embarrassing to her. We are looking to report her ill treatment to the local ombudsman. The extraordinary unprofessional manner displayed here after the kind and caring front was devastating. Buyer beware!

Judy 2 October 29, 2012

I am a friend or relative of a resident

My father was in The Charleston for three months. It was a large facility with more sophisticated care. They have an activities director, church services, beautiful dining room where residents could pick from a menu. The food was excellent. The building itself was very nice. I think they try hard to do their job. But my father's condition progressed to the point where he was wandering. And the facility is not contained, so there was a possibility that he could wander away. That was one of the reasons that we had to move him to a more self-contained place. They tried hard to help him and I think that they're very good facility. I was impressed with them.

Andrew 1 October 17, 2012

I am a friend or relative of a resident

The Charleston didn't come furnished, but we weren't looking for a furnished one anyway. It has a private bath, very spacious and nice accommodations. Well-kept, very nice employees, it's a great place. I would recommend this facility.

Joseph Newell June 12, 2012

I am a friend or relative of a resident

Honestly I feel like they do a great job. She has her own place that consists of a living room, bathroom, and bedroom. They allowed my grandmother to bring in all of her old things. It looks just like her old place. The staff seems very nice and caring. I have never seen one act inappropriately or frustrated with anyone. I even dated one of the girls that works there. The food seemed OK. They have a rotating menu and an a la carte section that stays constant. It was nothing incredible, but it gave enough variety to work. The quality of the food was medium. Nothing really special, but also not just a piece of burnt toast and mush.They frequently have events for all those that live there. Performances, games, etc. to try and keep them entertained. My grandmother never says anything negative about the place, even though she prefers not to go to dinner, just lunch.

marychg June 04, 2012

I am a friend or relative of resident

My mother has lived at the Charleston for over two years now. We are very pleased with the care and concern of all the staff. They are friendly, very helpful, always cheerful, and kind. We feel perfectly at ease knowing that our mother is in such a clean, friendly environment. The one complaint that she has is that the food is sometimes not very good. She loves fresh vegetables and fruits and she says there are not many of those served. We would recommend the Charleston to anyone looking for a clean, friendly, safe, and pleasant environment for their loved one.

CHanagan November 04, 2011

I am a friend or relative of resident

My mom has lived at The Charleston since 2006. It is a beautiful place with staff far better than most facilities. I stay with my mom for 4-7 days every couple of months, so I know how the staff interacts with the residents. The staff loves the residents and I had NEVER seen any unkind or inappropriate act there. I grew up visiting nursing homes, etc. and I know a good facility. This is top notch. There are gorgeous paintings and decor that reflects the original owners southern touches, being from Charleston, SC. Along with the posh decor the dining facility provides a large variety of cuisine and the food is good. I eat there 3 meals a day when visiting my mom. There is also a lot of activities for the residents daily, exercise programs, a salon and physical therapy too. The community comes in several times a week and sing, or provides musical entertainment of some type for the residents. They love this! They also take them shopping once a week and go for trips to see the fall colors in the canyon or to see a theatrical play, that and more. I trust the Charleston and my mothers' care more than any other place I've visited. This is the best assisted living facility ever!

anonymous44 June 23, 2011

I visited this facility

This facility is absolutely gorgeous, something akin to a resort or 5-star hotel, just the sort of vacation-like facility that the residents have earned and deserved. The residents are treated so well that I think my friend is getting a little spoiled. She has everything she could need, especially friendship and close relationships with the staff and other residents. They have all sorts of activities. My friend was in raptures over a fashion show a week or so ago, entertained immensely by the employees. She's also mentioned something about an upcoming birthday party. I'm glad she's being treated so well. Her family no longer worries about her and neither do I.

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From The Charleston at Cedar Hills

At The Charleston, we focus on our mission and values daily in our resident care. Our residents are some of the finest people in Utah and their lives have meaning and purpose. We feel that our mission is to assist our residents in maintaining their independence, health and dignity at its highest level. We realize that this is our resident's home and we will honor it as such. We are dedicated and loyal health care workers who believe that our seniors have a vital role in today's society. We dedicate ourselves to our residents each and every day by giving 110% of our time, effort and knowledge.

The Charleston features a variety of amenities to satisfy the varied interests of our residents. As you enter our grand foyer, sit and relax a bit while listening to a mini concert on our baby grand piano. If you're hungry, grab a drink and treat from the café. Retire to the library for a quiet moment of reading or enjoy an afternoon at the theater in our media room. Enjoy your meal on the patio or order room service. Whatever you like, it's your choice, your life, your way!

Having a bad hair day? We offer the salon that can satisfy your hair needs. You can also rejuvenate at our exercise and wellness classes. Our RN will keep you on the right track with wellness checks. We'll keep you healthy and active, so you can do what you've always wanted to do.

Features of The Charleston at Cedar Hills

Technology and entertainment

  • Cable TV in resident's rooms
  • Technology extra: Emergency Call System

Health services

  • Medication Management
  • Physical therapy
  • Hospice care

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio apartments
  • Companion suites: We do not offer companion suites


  • Beauty/Barber shop
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)
  • Coffee shop
  • Shared space where residents can host parties
  • Features extra: Library, Fitness Room/Gym

Dining options

  • Some residents have in-room kitchenettes
  • Meals in a shared dining room


  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Religious services
  • Lectures and discussions
  • Book clubs

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services


  • We charge monthly rent plus additional fees for specific care needs, as needed
  • Fee structure extra: We offer a month-to-month rental
  • Maximum rate: $5,875/month
  • Minimum rate: $2,295/month


  • Pets: Small pets allowed
  • We offer respite care (short term stays)

Financial guidance

  • Financial guidance extra: New Choice Waiver Not Accepted - Medicaid Not Accepted
  • We help with selling the house (finding a realtor. staging, etc)
  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living

Location of The Charleston at Cedar Hills

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