BONAVENTURE SENIOR LIVING - CASTLE ROCK Assisted Living

The facility is great. The turnover in employees is horrible and they are always under staffed. Care level costs are very high and the promised care is not given. The independent living would be okay but do not consider this facility an option for Assisted or Memory Care. We are sorry we moved here. Activities are nonexistent and Jordan the activities director is very lethargic and seems disinterested. Not sure what she does. The good caregivers don’t seem to last long. So unfortunate. The company only wants a profit and should spend more on wages and hire more staff.

Bonaventure of Castle Rock has a very nice setting and very nice apartments. I saw a 1-bedroom that has a small balcony. However, they need to change the administrative issue from the very top down. The staff was nice, but you could tell there's a lot of stress. They had many changes in the administration and they had many changes in the cooking and in the chef. They just had problem after problem. Many people that we knew were trying to leave there. The food wasn't that great either.

My father has been in Bonaventure of Castle Rock for two weeks now. The staff isn't organized. They keep losing help. When my dad moved in, the heat was broken and the thermostat was not working, but they did finally get it working. The place is clean. They have a lot of socials, but he hasn't gotten really involved in that. Some of the food are decent, some are not, and they are geared for older people.

One star is too many. My mom and dad have been here pretty much since it was opened 2-3 years ago. The ONLY reason they have stayed is because they like their apartment layout. In the three years there's been somewhere in the vicinity of 35 so-called chefs working in the kitchen. The few times I was there for lunch or dinner I was appalled at the quality of the food. Even something as simple has a toasted english muffin had to be sent back three times and still came back to the table just barely warm. I was there for the fourth of July party in 2014 and the silverware was actually stuck to the table we were supposed to eat at. When we got our soup they had no soup spoons for us to eat it with. After I went to the kitchen and pounded on the door to get somebody's attention they finally found us some clean tablespoons to use. Originally the facility was very clean but as time has gone by the house keeping has gone down drastically. In my opinion I don't believe they're paying enough to keep good help and the help they do have is poorly trained.. The turnover rate is astronomical as near as I can tell. At one time their company van was unusable for several weeks because corporate wasn't sending funds for new tires. When the time comes for my folks to go into assisted living I will do everything in my power to convince them to go somewhere else. I would venture to guess that you will never find the elders of the people that run this place living here. In my opinion they should be ashamed of themselves.

Bonaventure is a very clean, nice place, and the apartments are very nice. I picked this one for my friend because the place was welcoming, the people were happy, the older community was happy, the people that were helping them out looked happy, the space was spacious, and it didn't feel like an assisted living or a nursing home; it felt more like a hotel, it was very nice, and the most important thing was that everybody looked happy and content to be there. As a matter of fact, I am placing another elderly friend there too. It is really a wonderful group of people that really like the elderly, and the people are happy and well cared for. It is spacious, and it doesn't seem confined. In some years, I hope I have the resources to also go to Bonaventure. My friend is hard of hearing, and she is 96, so she goes to her lunches and dinner, and she likes to keep all by herself, but the opportunity to do a variety of things is there -- from cultural things to games to physical therapy to whatever -- so I cannot complain. I don't have one complain yet, and she has been there for two months. They take care of everything -- they have doctors; they have everything -- so it's complete. Out of the five that I visited, this was the best.

My mother lives here and I would not recommend this facility. She complains about the food, but more importantly, they have made mistakes regarding her care that I am uncomfortable with. They need better processes; things seem chaotic.

Bonaventure is a beautiful facility. The room is fine. The staff is very good. However, we are not really happy here, and I will not recommend it. They should improve on the food.