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Reviews of Villas of Hollybrook | Carterville, IL
Jenny16 August 14, 2015
I am/was a resident of this facility
We did live in Villas of Hollybrook for a year. For our purposes, it was mostly disappointing. We could not get specific help with any of our dietary needs. They were unwilling to bend or even provide for us anything that we needed. My husband is a vegetarian, and they said in the beginning that they would work with us in terms of keeping meat out of a portion of whatever is on the menu or provide an alternative for him. That's what they said when we moved in, but we did not find that to be the case at all. The original company that owned it sold it to Meridian, and Meridian is an investment company. It is not a healthcare company, and it was clear right away that their greatest goal was to make money, so they cut staff, and when some staff left, they didn't replace them. They put everybody into this cookie cutter service of what they would provide. I know the other residents were not happy also with the food company that they chose. It was a lot of high fat, high starch, lots of carbohydrates -- it was terrible. The food just ended up to be a real problem.
It's an absolutely gorgeous building, and the setting in the initial impression is that it's very high end, but that's where they put their money. There's no soundproofing to the rooms. The doors all slam. They don't have any soft closing doors. They had a broken door at the front that was never fixed properly the whole time we were there. The carpeting was just a joke. The apartments had a very good floor plan, but the biggest problem was there was absolutely no effort made for soundproofing. The amenities completely geared towards women, so the men were left floundering. There's opportunity to get out into the community, but they were not willing to schedule or help people schedule any kind of alternative transportation. There was transportation in this area, but they kept telling people that it wouldn't come to Hollybrook, and that's a lie. I scheduled it for my husband with no problem at all.
We've actually made some visits because we made some very good friends there and found our friends essentially declining because they're not getting good nutrition. They're upset with the way things are handled, the turnover of staff, and the difficulty in scheduling their appointments. The three people -- which are all management -- that take people to and from appointments also have office jobs to do, so they're really stretched, and it's wrong the way that they don't have some transportation other than the management staff. It's really upsetting to most people.
Caring101720150 November 15, 2014
I visited this facility
The Villas was a beautiful facility. They were very good; they were very clean. It’s just they were a little bit pricey and they were private pay, so it wasn’t going to fit in to the scheme of things for us. The staff all seemed very nice. The apartments were a nice size. The only thing about those apartments is they did not have any sort of cooking, so that’s one reason why we didn’t particularly care for them.
About Villas of Hollybrook
Villas of Hollybrook is an assisted living facility in Carterville, IL that offers residents independent living options and daily support services.for more details on housing, services, and rates.
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