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Crystal Creek Assisted Living

8121 N. Lilley Road, Canton, MI 48187

(800) 558-0653

Verified Partner

3.66

(9 reviews)

Offers Assisted Living and Memory Care

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Reviews of Crystal Creek Assisted Living in Canton, Michigan

3.66

(9 reviews)

  • Facility

    3.6

  • Staff

    3.3

  • Food

    4.3

  • Activities

    3.5

  • Value

    4.3

Andrew

5

March 8, 2024

I am a friend or relative of a current/past resident

Crystal Creek is an amazing place for any elderly person to call home. They have a beautiful campus and a energetic staff. I would strongly recommend sending another family member to this facility.

kimtay

1

September 13, 2023

I am a friend or relative of a current/past resident

Management is terrible. They don’t take your expressed concerns seriously. Very defensive and make excuses for everything. Showers, basic cleaning and laundry doesn’t get done. Rooms are outdated and need maintenance. There are no pull cords. There are no regular activities. No stimulation for clients. There is no accountability. Current director plays the victim and states she is being attacked when complaints are brought forward.

Provider Response

Kimtay, Your mom is a valued member in our community, and thank you for sharing these concerns. We set a high standard for delivering quality services to help our residents thrive, but it sounds like we’ve missed the mark recently. You expressed your concerns with the Chief Operations Officer and they have been addressed. We developed a plan to ensure that your mom is getting her showers on the designated days and will have it documented each time. We also have increased housekeeping to from 1x a week to daily to ensure that her bathroom is cleaned. Our community has a monthly activity calendar that your mom does participate in when she's not relaxing in her room. We do not have pull cords but we do have emergency pendants that residents can use not only in their rooms but in the common areas. The entire management team is committed to fostering a safe and healthy environment for all of our residents by working in collaboration with our residents and their families. Your mom has repeatedly told us how happy she is here so I'm sorry that not met your needs but as stated we continue to strive to meet your needs. Thank you for your feedback and encourage you to reach out to us if you have any additional concerns in the future. Rhandi Smith Executive Director

Nawal

4

August 14, 2022

I am a friend or relative of a current/past resident

My friend moved into the memory care of Crystal Creek Assisted Living. She's receiving pretty good care there and they're doing a pretty good job with her. The community is nice and clean, it's bright, and open. The rooms are pretty big, she's in a semi-private room. They provide a big nightstand, a chair, and an armoire, then they provide a cable television, but you gotta provide your own TV. They also have a big bathroom with a walk-in shower and a bar for the toilet, so it's pretty nice. The staff is very friendly. I've had some food and it's actually pretty good. They do activities two times a week, and it's pretty good. Considering other places that I looked at and the prices, I think their price is pretty good.

M.G.

2

August 11, 2022

I visited this facility

We toured Crystal Creek Assisted Living but we weren't impressed at all. They were short staffed so one of the nurses took us through somewhat quickly. The whole atmosphere seemed quite depressing. We saw a studio and it seemed fine, but we just didn't like the atmosphere. The dining area wasn't as nice as the other place we saw, it's older, more dated, and more institutionalized. The staff who accommodated us was not the one who normally gives tours, so she was doing her best but you can tell it wasn't her job to do that. She was distracted by a lot of other things that probably were her job. They weren't able to even see Mom in time. So even if we did like them, which we didn't, they just couldn't have met our time. I didn't see a lot of staff, and the staff members were certainly not as friendly. Things looked much older, nothing was dirty of course, but it just gave you a feeling of a rundown place. Residents were sitting around staring at the TV. They didn't have a lot to say about how many activities they had or how they engage people.

Douglas

4

March 27, 2022

I am a friend or relative of a current/past resident

My mother is in Crystal Creek Assisted Living. We chose it for affordability and their acceptance of Medicaid waivers. Her room is clean, spacious and good sized. It's a clean facility and seems to be well run. The meals they are offering are good and reasonable for that price point that is affordable. The staff is very friendly, very attentive, and knowledgeable. They did a good job.

Provider Response

Thank You for the wonderful words Doug. We are very happy we have made her and you feel like part of the Crystal Creek family.

mary257672

4

May 20, 2017

I am a friend or relative of a current/past resident

My mother-in-law is at Crystal Creek, and so far, it has been good. The layout seems nice. She has a room that's close to everything. They offer meal and medication assistance and have a TV room and a nice living area. She has lots of closet space and good access to the bathroom. They also have an outside community center in the middle. They have 18-20 residents in one building, so they get to know their residents.

Mary102807550

4

April 19, 2015

I am a friend or relative of a resident

My mother is at Crystal Creek Assisted Living. The staff is good. They have very good people. They have their staple people that are there that we really like. They have private and semi-private rooms, and my mother is in a semi-private, but it is a big room. The facility is all one level, and there are four buildings. Each two buildings are attached with a kitchen in the middle, and the common rooms are upfront. The meals looked good. The dining room is clean and well organized. As for activities, on certain days, they polish the ladies' fingernails, and they'll do holiday activities with them. With regards to security and safety, it is very secure. The doors are all alarmed. They cannot get out. The alarms go off if anybody touches the door.

MichaelS1970

5

March 9, 2015

I am a friend or relative of resident

My loved one has been a resident of Crystal Creek for the past 12 months and my family and I could not be happier with the care and accommodations provided. The staff is wonderful and extremely kind when caring for our grandfather. He loves the food and loves playing bingo!

Mark S.

4

May 15, 2014

I am a friend or relative of resident

I moved my mom into Crystal Creek after I was referred to them by the nursing home social worker. I was nervous at first, but things have gone smoothly. Staff has gone out of their way to make my mom feel welcome. From the ice cream sundaes, to the arts and crafts and care she receives, my mom has improved so much from when she was in the nursing home. I was not looking forward to mother's day this year, but when I arrived and met mom with her hair curled, flower in her hair and her Sunday best dress, I realized my mom had found her new home, and I could go back to being her son and not her caregiver.

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Costs for Crystal Creek Assisted Living in Canton, Michigan

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,350

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$5,350

Starting Price

Services and Amenities of Crystal Creek Assisted Living in Canton, Michigan

Costs

  • All Inclusive Rent

Room and housing options

  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

About Crystal Creek Assisted Living in Canton, Michigan

Crystal Creek Assisted Living and Memory Care is an all-inclusive community. We offer four buildings on one campus, 2 specializing in memory care and 2 for assisted living. Each building only houses twenty apartments. To ensure the safety of our residents both our memory care and assisted living are secured environments. Both private and semiprivate studio style apartments are available. Our all-inclusive pricing covers room and board, assistance with activities of daily living, incontinence care, medication management, three meals daily, daily hydration stations, life enrichment activities, plus laundry services and housekeeping services.

Map of Crystal Creek Assisted Living

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