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Reviews of East Park Retirement Community
May 01, 2017
I am a friend or relative of a current/past resident
Terrible. After having my family member in their care for a week, they actually didn't know why he was there despite the hospital providing ask the standard discharge paperwork and physicians notes, despite a family member visiting to speak to staff, and despite a phone call from another family member. They gave the patient the wrong information about the medical condition that landed him in rehab, saying it was temporary (it's permanent), and they argued with a family member about a separate diagnosis of a degenerative disease which he's been in treatment for for several years, saying they didn't think he had that diagnosis. Wow! They've spoken to a family member and the patient about his being there long term while the doctor's orders are for a short stay. They have confused other basic information as well. They've argued with a family member about how POA works, saying their doctor would have to give permission for the designated family to invoke it, which is not true. The hospital the patient was discharged from was unhappy to beat about this mess. That The patient and family can't wait to get the patient the heck out of there. The floor staff have been friendly and seem to be doing their best. It's the manager level professionals who've left my family shocked. The ineptitude, blaming, and excuses have been unacceptable. The patient has also complained about their confusion and lack of information.
December 01, 2015
I am a friend or relative of resident
I have a parent in this facility and have been overall satisfied with the overall care from the staff. There have been a couple of past issues when the former administrator was there but has since been replaced. There is one "head nurse" whose personality and bed side manner is less than caring and acceptable but in my experience you always get at least one of those at these types of facilities. Facility is dated however clean from what I can tell overall and the younger staff seem to be genuinely caring for the residents.
March 07, 2015
I am a friend or relative of resident
I'm sick of this place. I hate it. My mothers been here for several months and they are terrible at paying attention to symptoms that could cause serious issues, even death. My mother gained almost 70 pounds in a few months and got pneumonia as she has congestive heart failure. You think they'd let us know that they believe something is wrong and we should get her to the hospital?? My sister called me (I'm in Florida) and told me out mom looked terrible and she was hard to the touch and quite swollen, I then said to get her to the ER ASAP. The Doctor is furious with the facility and strongly suggested not going back as she was days away from a full blown heart attack that probably would have killed her. I also had issues when I visited with my moms sheets being filthy and stinking, her not being bathed and a staff member borrowing money from my mom. I have witnessed people (residents) in the hall asking for help and watched a staff member look at them as their sweater was half on the floor with one arm in the other half and just ignored the poor woman. I stopped and helped her. Do not recommend this place at all.
August 21, 2012
I am a friend or relative of a resident
We love Eastpark, my Great-Uncle is very happy there. The staff is friendly, compassionate, and helpful. The other residents are always happy too. When we visit we find people out and about socializing, playing cards or watching a game together. The spa room is peaceful and relaxing. The spa lady is wonderful, and you can tell she really enjoys her job. In fact all the nurses and other staff members always look happy and are smiling. It is a very nice atmosphere. The food is very good and if my Great-Uncle doesn't prefer what is being served, he can order something else. The building is slightly dated, however, it is clean and cozy. The price is affordable and overall a good value. We feel much better about him living here then we did when he was at home. Knowing that the nurses are helping with his medicine and looking out for him is a huge relief. We can worry less. Plus our visits are so enjoyable now. We can come and just have a good time instead of checking his pills, cleaning, etc. Now we come and have lunch with him in the dinning room and play some cards. I can't say enough home much we appreciate being the family instead of the full time caregivers. Are love and trust for Eastpark makes that happen.
About East Park Retirement Community
East Park Retirement Community is an assisted living facility in brook park, OH that offers residents independent living options and daily support services.for more details on housing, services, and rates.
Map of East Park Retirement Community