My grandmother is a resident at this facility. It was such a difficult time when my family had to decide how to best care for "Mum". Mum has always been a very strong-willed and fiercely independent person. Even when she has been suffering from illness she always wanted to take care of everything herself. "I'm not going to be burden!" is what she would say anytime any of us would try to help. Sadly, Mum's body is not as strong as her spirit. A couple of years ago, after she fell and hurt her hip, it was clear to everyone that Mum could no longer live alone. However, none of us could imagine that Mum would be willing to live in "one of those homes".Sterling House turned out to be the ideal solution. Their lovely, bright, individual apartment suites gave Mum the sense of privacy and independence she needs. Best of all, their individualized care plans allowed Mum to pick out only the assistance she needs and lets her take care of the things that she can still handle.Their common areas have such a welcoming feeling to them, and the grounds are always well maintained. The only thing that Mum ever complained about was the food. Their meals are very nice, but Mum loves spicy food and she often wishes that the would "zip things up a little".I was most impressed by their staff. Even as a visitor they treat you like you are one of their own family members. They are discreet yet attentive and are always happy to provide us with little updates on how Mum is doing, and they are really great at letting us know if they see changes in Mum's mood. This is really crucial to us - especially since none of the family lives close by. The staff are just really caring people. One day, the house-cleaning lady noticed that Mum seemed a bit down. It turned out that it was the anniversary of her favorite cat's death. She was really missing old Rusty - especially how he would sleep at her feet at night. Well, the time the cleaning lady came in, she left Mum a stuffed cat doll on her bed. Mum was so happy!