Edgewood Spring Creek Overland

unhappy residents

My mom was moved in and I asked about some sores I noticed, it’s nothing was the response. Caregivers seem to relax and enjoy the couches more than the residents seem to. My moms room is the perfect size for her yet it’s supposed to be kept clean along with her clothes, bedding and bathroom. That doesn’t happen. More times than not her clothing, bedding and other items are in someone else’s room or never returned. Some caregivers actually care and will search for them. Or make sure she is well taken care of. One such person was there one day and we haven’t seen her since. When asked about her, they deflect the question. Strange because she truly loves my mom. Activities are minimal and the management lacks knowledge of what one department is doing to the next.

Lynell

My mother-in-law was in Edgewood Spring Creek before she passed. She had a nice little patio, and the place seemed like it was smaller and more friendly. They have personable staff, and we felt that it had everything that we needed for her. They had an outstanding staff, they have good activities, very reasonable prices, and the manager was awesome. They had lots of good things. I didn't try it, but she enjoyed the food she was a little picky but she liked it. The place was clean and small, but not too small, and they've kept it up very nicely. They have good maintenance. They had a courtyard, she had her hair cut there because they had a salon.

Eleanor

I went to see Edgewood Spring Creek at Overland in Boise. They didn't have memory care, but I love the place. It was great, and it felt good. They have 3 facilities, but none have a room at the moment. The one I went to was their assisted living facility. It looked great, and the outside was beautiful. I liked the person who assisted me. He was very informative, but we didn't have a lot of interaction. He had a nurse come in. We decided that it wasn't suitable for my husband because he needs supervision. I was also looking for assisted care with dementia, rather than memory care. The place just wasn't suitable for my husband who needs supervision. We walked through at noon. They had a kitchen right off the dining room, and you could see the staff preparing meals. People were eating in the dining room. It was full, and it looked and smelled good. I was there for maybe half an hour.

Icareaw

Moved my mom out after 2 months due to caregiver staffing problems. The kitchen and activities staff were great, but poor management of caregivers. My mom was not receiving the care we were paying for. She is in a much better place now where she is happier and getting much better care.

BarbPOA

Staff are unaware of care plans and following them. Medical treatments done without notification of POA. Lost teeth and no tooth care or oral care. Lost clothes. No response to issues. Poor hygiene. Et al.........

LK

We moved into Edgewood Spring Creek, it's been great and everyone has been really nice. I just have a one room with a restroom; it's got a little section with a microwave and fridge on it. I haven't been here long enough to see but our room could be a little cleaner. When we moved in here, I think it's been vacant for quite some time. The staff has been great. Maintenance has been helping us every day to get our lives in order and all the staff has been kind and considerate. The main chef has been has been gone; the food has not been up to what I would consider to be my standards. Hopefully it's gonna get better, she came back today, so. It had the amenities that we needed; it's open, cheery and light. There's always room for improvement overall.