My Mother-in-law who is 90 years old, has been a patient at Stonecroft now twice in the last year. Once for a broken ankle (Spring 2016), one for a broken hip(January 2017). The facility is a beautiful facility and the food seems to be pretty good but the overall care of the patients is terribly lacking. There seems to be a big disconnect between employees. The therapy department seems to be caring and pretty good, but the overall nursing staff seems to not be staying on top of what the patients need. Don't know if that is because they are understaffed or what. This last time a transport delivered my Mother-in-law to Stonecroft, no one knew she was coming, certainly not the staff close to her room. Her bed was not made up and no staff made any contact with her until my husband showed up. The hospital and Stonecroft assured us that she would be taken care of until we could get there after work. She sat in a wheelchair for over 3 hours with no one even knowing about her or doing anything to get her settled in. By the time family arrived, she was terrified, confused, cold and extremely dis-oriented as to where she was. It was terribly sad and we felt bad about the whole situation because they had said she would be taken care of. It took us another 2 hours after we arrived to get her settled and get her some food because they didn't have her on the dinner list for food. If we hadn't been there I don't know what would have happened.
We asked for a shower for her after she had been there for 3 days and it took us another 3 days to finally get her a shower after being told everyday she would be getting one. WE HAD TO INSIST!!
She fell in the bathroom and laid there we don't know how long, before someone found her and the family didn't find out about the fall for two days after that!! No Doctor was called to check the new hip to see if it was injured or if there were problems from the fall until we found out about the fall and INSISTED she be checked out. She fell on a Tuesday 7:00am, Dr. didn't check until Thursday after 6pm.
Without the family approval, a Dr's. appt at the surgeon was made to check her out after surgery which required she be taken to her Dr's office. When the transport arrived to pick her up, no one on the floor knew about the appointment, we the family had not been notified about the appointment. We still don't know who set up this appointment, everyone is denying any knowledge and yet someone called for a transport to the appointment. The appointment had to be rescheduled because none of the family could rush over and go with her at that time. THANK GOODNESS for us we had hired an independent person to come and watch over our Mother's care or we would be completely in the dark about all these issues. We visit with her EVERYDAY so there is no excuse for Stonecroft not to be in contact with the family on all issues concerning her. I feel very sorry for patients that do not have family that can check on their care. I can't imagine how much they are getting neglected. If the stay at the facility had been great the first time, I would consider these to be isolated incidents but this is exactly the kind of treatment she received that last time she was there so we again hired someone to spend time with her everyday so that we could make sure she was being taken care of. Most families could not afford additional costs.
I am told this is the kind of care you get at all Senior Healthcare facility....how sad is that! It is a "pretty" facility and there are some caring people there, but there seems to be a real need for management. I would suggest that all families stay on top of their loved ones care. Even then there will be issues....Unfortunately.