The Crossings at Blacksburg

My friend moved into The Crossings at Blacksburg. It's a relatively new facility and it's really in very good condition. The layout is very serviceable so I don't have problems with that. The people I've dealt with have been most accommodating. My friend is very happy with the food and the dining area is clean, light, and airy. I have had one meal with her and the staff is very attentive to what we want. They tried to find something to suit my friend's requests for food. They have an arts and crafts person who comes on a regular basis, and there are some pictures on the wall which are of the crafty variety that they've made in this class. They also have beading and Bingo. They also have planned activities like lunch and yesterday, and they previously had an Elvis impersonator. It's also competitively priced with other senior living places in the area.

I moved my mother into the crossings at blacksburg in late 2015. When she first moved in everything was great. Staff to resident ratio was great, management was involved in my mom's and her family life. Now however, things are not well there. There is constantly staff turnover. Management doesn't seem to care or be invested into the residents life. There has been a large turnover in the management, and not for the better. I encourage you to do some research before moving your family members in.

The facility is new and attractive and the staff is young and enthusiastic. Unfortunately,the Crossings at Blacksburg has suffered from a rapid turnover of seemingly inept administrators, raising issues of quality of care and SAFETY. I am hesitant to move my mother because it would upset her, but would not consider placing someone new there until they find a new Director and she or he is in place for at least six months.

I visited The Crossings at Blacksburg, and the place is very good and brand new. Everything was excellent. The staff was very professional. Their accommodations were probably the best in the area. Everything was very neat, clean, and modern.

A family member is a resident of the assisted living at The Crossings at Blacksburg . There was a 2% price increase in the first year or their residency. I was informed that 2% would be the increase annually. I am on board with the price increase if the level of care and services continue to reflect a high standard for the residents. Things that have changed in the past year while my family member has been a resident. As the facility has added more residents, we have not seen a significant increase in staff. ( Red Flag 1). So the LPN/RMA/ CNA to resident ratio has declined. With that said ; I have not noticed a problem with the level of care and services. I have felt a tense atmosphere in the facility probably because of the added stress put on the staff members. The staff is great and I am grateful for their daily efforts for the care of my family member. All the staff is professional and do their job at the highest level. I am a bit concerned at the level of staff turnover. (Red Flag 2) Most of the original on-site Senor staff is no longer with The Crossings at Blacksburg,or is no longer employed with Harmony Senior Services. The Senior staff change include The Crossings Director and The Health Care Coordinator . I found this to be quite concerning. I have also witnessed a revolving door staff with on-site care givers as well. With the rate of staff turnover, how can there be continued continuity in the level of care that is expect. I have heard, and it is only second hand information. The staffing problems ( staff wearing multiple hats and becoming overly stressed.) is directly attributed to the Parent Company Harmony Senor Services. I only gave 3 stars because of the employment issues. The care givers at The Crossings get 100 stars. The Upper Management team in the Corporate Offices at Harmony get 0 stars. Do you home work and talk to residents about staff turnover while vetting The Crossings for your loved one.

We moved mom at The Crossings at Blacksburg. They seemed to offer the level of care that we needed, and it was affordable; that is why we chose this place. The facility is brand new, clean, and fresh. The room was very nice. The staff seemed wonderful. They really engage with their residents, and the food seemed to be really good as well.

The Crossings Blacksburg is brand new, very pretty, and nice. My husband is in the memory care unit. Each person has their own bedroom with an entryway and a bathroom. You can have a private room, but I did not want a situation where there were two men in 1 room. The staff all seemed extremely nice and very interested in what they were doing. All the staff members -- whether they were aides or kitchen staff or front desk -- were all very open, friendly, and good with the residents. My husband seems very happy with the food. They have exercise class in the morning, and they offer occupational therapy and physical therapy. They have a room where they congregate and could be described as a great room or a community room. It has very nice set of couches and chairs, and that room is also where the memory care residents eat. It's very nice and attractive. There is a fenced in outside area where you can go out and walk around or sit outside, and the residents will not be able to exit. They can't go outside. The doors have keypads, so you can't get in or out of the unit without one of the staff using the keypad.