When looking for a facility for my 85 year old mother, who had dementia and COPD I chose Symphony Manor for these reasons: the facility was located a mile from my home and I was there on a daily basis, the interior was bright, clean and small (69 residents) so she (and myself) became known by the staff quickly and the space was not overwhelming helping her to acclimate to her new surroundings. The facility offers multiple levels of care for residents who require memory care. The front door is supervised and must be operated by a keypad so residents cannot leave on their own, however, there is a lovely fenced-in garden and patio in the back where residents can safely relax outdoors. Educational offerings about dementia and senior care were provided for families. The facility was able to manage my mothers medical care and administer her medications. There was a Physical Therapist who would evaluate her needs...important since mom came needing a walker and eventually a wheelchair. The staff was welcoming and helpful and I immediately felt like we were "Home". Additionally, a pool table in the Bistro provided my teenagers with an activity that entertained my mother as well.
The resident rooms are lovely with spacious and safe bathrooms. The nurses and caregivers are responsive and compassionate. There are several activity directors who keep residents occupied with fun things to do both in facility as well as several weekly trips to movies and city rides. Residents are not left to sit alone in their room, they are retrieved by staff for activities and meal times as many are there for memory care and cannot manage a routine on their own. Some of the activities my mother loved were the weekly non denominational prayer service, (there is a chapel and the facility offers a traditional Sunday service) Jewelry making, the daily "happy hour" in the bistro at 4 pm., watching the finches in the glass cages in the lobby, Sunday afternoon concerts performed in the lobby by the Peabody students, and going out on the bus to the BSO or just to get ice cream. Most importantly, every staff member knew my mom by her name and she loved having the "sense of community" that Symphony provided.
During the two years my mom was here, I was involved in every aspect of her hands on care. I found the nurses and executive management to be responsive and professional. My mother recently passed away while on hospice which was managed in-facility as Symphony has a close partnership with Gilchrist allowing residents to remain at Symphony for the remainder of their life. The Symphony Physician is also a Gilchrist physician.
I was very pleased with our experience at Symphony and although my mother is no longer there, I still stop by to visit with staff and residents.