Arbor Oaks of Andover

Deann

Arbor Oaks Senior Living didn't have any openings for memory care, but they seemed really good. The facility was very clean and up to date. The staff was very friendly and very helpful. It was a very nice place. They try to get the residents to do the crafts, have interactions with each other, card games, reading, puzzles, and fitness activities to keep them busy. So, they're not just sitting around. There was a courtyard there and it was well kept. They also had a nice dining area. They emailed me afterwards just to see if there were any questions that came up later. So, they were very engaging.

dchristensen

My mother loves living here. She is happy and cared for. They have a lot of activities for all and the staff treats us with respect. My mother is well taken care of. The place is bright and staff friendly. It's great to walk in and see them interacting with the residents. They have church service, a hairdresser that comes in. The rooms were nice and big with refrigerator and freezer..

Ruth

Arbor Oaks Senior Living had poor communication and poor management (from the very top of the staff all the way through). I couldn't get simple things done, like making sure that my mom always had Depends in her bathroom. I go there and there wouldn't be any. She has two different colored sheets and they never get changed. My mother's in memory care, so she doesn't know if they're clean or dirty. She'll also put dirty clothes on top of the clean clothes. They had some people come in. They had music and a TV, but they could never get my mom to go. I just always got excuses. It was like, "Oh this week it didn't happen because of COVID" or, "We were short staffed this week" or, "Your mom didn't want to." They never made any effort. I never got to know anybody because they have so much turnover. They were using their activity people for serving meals, because they didn't have enough staff. The place was clean. Everything looked fine. When you walk in, their office is to the side. Sometimes you don't see people, but if you do, you're not always greeted. The last straw was probably the air conditioning in the wall. My mom would unplug it, because it's noisy. I go into a room and it would be 90 degrees in there.

Deb

I wasn't that impressed with Arbor Oaks Senior Living in Andover. It didn't look or smell as clean as some of the other places. You kind of walk in and it has that nursing home smell, which I was not impressed with. I would say the rooms were nice and generously sized but they didn't have as many amenities as some of the other facilities. The staff was helpful and friendly though, the ones we dealt with. We toured the assisted living part and I think the cleanliness of it needs improvement. When we went up to their second floor during our tour, it smelled pretty strongly of urine. The facility was so close so I was really hoping we would like it and it would work out nicely. I did talk to one of the residents there and she was so happy with the staff. She was talking it up quite a bit so if it was cleaner, I think we maybe would have done it. More amenities on-site would have been helpful too because I don't think they had much. I think people had to go outside of the facility for things. I don't know if they need to replace carpeting or what the issue was, but some of the areas smelled like a nursing home. It just didn't smell clean and fresh.

Cheryl

My mother was living in Arbor Oaks of Andover. It was great before COVID. They did lots of activities. Part of the problem we had, and since that was the only one we had experience with, we didn't like the way they handled COVID, because for several months we weren't allowed to see her. It was bad for her physical health and mental health. It's a clean facility. I would say during COVID, we felt like they were a little short-staffed, and every place was. It was fine up until COVID. The staff was friendly and helpful. They did have a beauty salon that she could go to on-site, which was great for her. I think they had like a big bathtub that she could go in, arrange a time to have a bath, otherwise it was a stand-up shower, which was good for her because it's better for her. The living area was very spacious and had a nice view. It worked well for her as long as she was fairly mobile, it wasn't very good for her, or somebody that needed more structured looking after, but didn't require the full time like memory care stuff. They're great for independent living and they're great for memory care, but their in-between isn't the best. She started in independent living and transferred to assisted living.

Reviewer RC#0104c

I toured the Arbor Oaks of Andover. I really loved that place. It would have been perfect, except for the price. It was too expensive. I found that across the board, if you're a senior citizen, you gotta pay more, which isn't fair. I liked the location, the ambience of the place, and they had just the right amount of amenities, just a few. It was relatively small, I liked that, I don't remember how many units. I liked it a lot, but the price was too much for me. I'm stuck between "I'm not low income, but I don't have a lot of money either." That's a really hard place to be. The rooms were nice, light, and had a nice amount of windows. I know they had kind of like a coffee shop, but it wasn't open cause of COVID -- that would have been nice -- and they had a beauty shop.