My mother lived at Cumberland Village's unassisted living in Aiken, SC from 2005 until she passed in November 2014 at 95. During that period she went from daily walks and yoga classes to not remembering to change her clothes. My wife and I visited her at least once a week during that entire period, and never, not once, did I hear a cross word from the staff to any of the "guests". There are bound to be some issues when over a hundred elderly people, many of them a little senile, are living in close quarters and sharing activities and meals. All the issues were dealt with quickly, fairly, and with the upmost respect. Many of the staff were there the entire nine years. They knew and truly cared about each individual. At one point my mother lost her cat. After shift change some of the staff went out on their own time to search the neighborhood. I don't think this kind of thing was a one-time occurrence, just an example of how caring they are.
The fee, which is similar to other retirement communities, includes non-stop on site activities ranging from WII bowling, crafts, and yoga classes, to live entertainment and evening social gatherings. They also provide transportation to local stores and doctor's appointments. The three meals a day are not "school lunch" meals, but gourmet meals provided by the chef. We often chose to have our Holiday dinners with Mom in their dining room because the food was better than most of the local restaurants.
My wife and I hope that Cumberland Village is still there and as caring when it becomes our turn to enter a senior living facility.