Reference Check Questions

8 Questions to Ask When Checking a Caregiver's References

Making changes in caregiving help is common. Always do a little reference-digging before you sign a contract with a home health service, switch to a new company, or hire a home health aide from the "gray market" of independent providers.

Start by asking for at least two references -- and be sure to call them. Here's what to find out:

  • How recently were the services rendered?

  • What was the care situation, and what kind of help was provided?

    SEE ALSO: Find In-Home Care Help Near You

  • What did you think of the quality of care provided?

  • What did you think of the person/people who helped?

  • Was there a lot of change in staffing, or were the same people consistently involved?

  • Did you have any problems, and if so, of what nature were they?

    SEE ALSO: Find In-Home Care Help Near You

  • Are you still using these services, or has care ended (and if the latter, why?)

  • What were the caregivers' names?

If it's a small company, also check with the local Better Business Bureau for any complaints against it.

Paula Spencer Scott

Paula Spencer Scott is the author of Surviving Alzheimer's: Practical Tips and Soul-Saving Wisdom for Caregivers and much of the Alzheimer's and caregiving content on Caring. See full bio