Reference Check Questions

8 Questions to Ask When Checking a Caregiver's References

Making changes in caregiving help is common. Always do a little reference-digging before you sign a contract with a home health service, switch to a new company, or hire a home health aide from the "gray market" of independent providers.

Start by asking for at least two references -- and be sure to call them. Here's what to find out:

  • How recently were the services rendered?

  • What was the care situation, and what kind of help was provided?

    SEE ALSO: Find In-Home Care Help Near You

  • What did you think of the quality of care provided?

  • What did you think of the person/people who helped?

  • Was there a lot of change in staffing, or were the same people consistently involved?

  • Did you have any problems, and if so, of what nature were they?

    SEE ALSO: Find In-Home Care Help Near You

  • Are you still using these services, or has care ended (and if the latter, why?)

  • What were the caregivers' names?

If it's a small company, also check with the local Better Business Bureau for any complaints against it.

Paula Spencer Scott

Paula Spencer Scott is the author of Surviving Alzheimer's: Practical Tips and Soul-Saving Wisdom for Caregivers and much of the Alzheimer's and caregiving content on Caring. See full bio

about 6 years ago, said...

These are great tips, however, I as under the impression that asking for references was a violation of HIPPA privacy laws. I would be trilled to learn that my impression is incorrect!

over 6 years ago, said...

Good quick tips - questions presented in an easy to implement conversational way.

over 6 years ago, said...

I'm a daughter,& grandaughter of Alzheimer sufferer's, This reference, which I will print and save for my daughters to utilize when my time comes.

over 6 years ago, said...

Great questions to ask. I also subscribe to Angie's list, but there are not a lot of listings for this service. If you are a member of Angie's list, please share your experiences there.

over 6 years ago, said...

Just getting started in the caregiving world and this info is good.

almost 7 years ago, said...

The market rates may have gone down, or remained the same. For the homeowner to get qualified for lower rates, there are certain prerequisites but I would recommend you search online for 123 mortgage Refi before you decide because they can find the 3% refinance rates.

almost 7 years ago, said...

The "Wise Health Insurance" is quite popular in California and New York. For example it offers the low income health plan. Also offers health insurance for individual with pre-exisiting conditions.