Airport Assistance for Seniors: 7 Tips

airport assistance for seniors

Lots of people like to travel, and that doesn’t change as they get older. But flying can be difficult for even the most energetic and experienced travelers, and can become more difficult with age.

According to Victoria Borton, vice president of lifestyle products and services at AARP Services, Inc., 75 percent of AARP members report making at least one leisure trip a year, either by train, plane or car.

"The 50+ travel behavior really aligns with the overall population travel behavior but yes, as you get a little older, you may stay a little closer to home,” she says.

As people get older, those trips may be more for family obligations, but research shows that seniors and elderly people travel as much as anybody. In fact, people 50 or over account for 45 percent of roundtrip fliers for leisure trips, according to media research firm GfK MRI. People between 50 and 69 years old are even more likely to fly than twenty-somethings, and people who are 70 to 74 years old are just as likely to fly as those in their 20s, the firm’s research shows.

Despite some of the unique challenges of air travel for older adults, plenty of them are still flying. We’ve compiled a few airport assistance tips for older travelers to help ensure that your next flight goes as smoothly as possible.

1. Booking Flights and Planning Your Trip

When planning your trip, keep in mind that there might be some discounts and special accommodations available for older travelers. For example, the AARP offers special travel deals to its members through the AARPAdvantages website, including discounts on flights, hotels, rental cars and tour packages.

"We've got offers for just about any type of travel for members," Borton said.

2. Getting to the Airport

Just getting to the airport is no small part of the challenges of flying. Trains, taxis and other transportation services often charge extra when you’re headed to the airport, while driving there yourself can be difficult to navigate and force you to park far from where you need to go.

For your next trip to the airport, you may want to consider a ride sharing service that caters to seniors.

3. Consider a Concierge

While airlines are legally required to provide a certain level of assistance to accommodate passengers with special needs, you may want to consider paying for extra assistance from a concierge. Numerous services are available.

American Airlines offers a Five Star Service for airport assistance for seniors and others flying first class from the curb to the gate. Other services are available through credit card companies or independently, while some general concierge services available for elderly people, like Envoy, which assists seniors with a variety of tasks and errands, can also help with travel.

4. Getting Through Security

Mobility issues and medical conditions can create special considerations for elderly travelers going through airport security screenings. To expedite the process, the Transportation Security Administration recommends getting a TSA notification card to alert agents to your health condition. Otherwise, you should bring medical documentation.

People with disabilities and medical conditions aren’t required to take off their shoes at security, but may have to undergo additional screening for explosives. You can save a few steps by using the TSA Precheck service, so you can avoid removing your laptop, belt or jacket while being screened. But it’s best to allow extra time, especially when flying with external medical devices as those may require additional screening as well.

5. Boarding

If you have any medical needs that might prevent you from flying, keep in mind that the federal government has strict guidelines for airlines dealing with people with disabilities or special needs. Airlines are required to provide airport assistance for seniors with disabilities who are getting on and off the plane and making connections. Also, any assistive devices you may have don’t count against your carry-on luggage.

Airlines can’t legally refuse service on the basis of disabilities, don’t require advance notice that a person with a disability is traveling and may not limit the number of people with disabilities on a flight. However, airlines can require up to 48 hours notice for certain accommodations requiring preparation, such as respirator hookups or transportation of an electric wheelchair on an aircraft with less than 60 seats.

All that said, it can’t hurt to let your airline know if you have any special needs ahead of time to ensure a smoother boarding experience.

6. In the Seats

Mobility issues can create challenges once you get to your seat on an airplane, potentially making it difficult to get up and use the restroom or otherwise move around the cabin. Max Robinson of Mahlatini Luxury Travel points out that seniors tend to be more susceptible to blood clots and may need to get up during flights to prevent injury.

He says that making sure seniors at least try and move their legs some during the flight, even just moving the feet from heel to toe, can help keep circulation moving. You or your loved ones may want to consider wearing compression socks for flying like those sold by TravelSox or Rejuva.

It can also be a good idea to request special accommodations when booking your flight, such as a seat with extra legroom. Make sure to bring a doctor’s note describing why you need it.

7. Special Considerations: Flying With Dementia

A particularly unique challenge for many families and caregivers is flying with a loved one suffering from dementia. The Alzheimer’s Foundation of America recently released a list of tips of their own for this situation.

The group recommends consulting your loved one’s doctor about whether travel would be safe. In the early stages of dementia, the person may enjoy travel, but it could become overwhelming in the later stages of Alzheimer’s or other dementia-causing diseases.

In any case, there are steps that you can take to make travel less anxiety-inducing for your loved one, like traveling to familiar destinations and making the travel day as close to the person’s daily routine as possible. If the person’s dementia is worse at certain times of day, avoid flying at those times. Make sure to take breaks along the way.


Scott Morris

Scott Morris is an independent journalist whose award-winning reporting has appeared in numerous publications such as local wire service Bay City News and more recently in outlets like the East Bay Express, Hoodline and Oakland Magazine. See full bio


25 days ago, said...

I had booked concierge service, one of the airport assistance services for my grandmom, when she had to travel from Los Angeles to Mumbai. She never felt more relaxed while traveling. The attendant took great care of her at the airport and is extremely grateful to them. Now, she doesn't mind flying; these services have made travel a lot more easier.