Manorcare of Wilmette

I have visited other nursing homes in a volunteer capacity. I give ManorCare Health an average rating of 3. I felt that staff were adequate in number and the majority of workers that I spoke with were quite pleasant. However, certain personal experiences relayed to me by my grandmother disturbed and angered me. I attribute this to inexperienced, young staff that were not concerned with the needs, pain, and frankly, embarrassment that my grandmother expressed. I do not attribute this to an overall lack of quality of the facility, as her complaints regarding her treatment were redressed. I also think that the feeling of hopelessness and dread of a repeat experience were remedied after the particular staff member was instructed to be more empathetic. With regards to the amenities, I feel that they were average. The rooming desires of my grandmother were eventually met after some shuffling of chairs and reorganization of the room. She was paired with a congenial room mate for some time, but was eventually placed by her lone self. I feel that she enjoyed her time with the room mate, and would have been well served if placed with another woman of a similar age and friendliness. The facilities were very typical of a nursing home, characterized by long, grey halls, a community room with a television, a covered porch area. She was in the nursing home for approximately two weeks. I feel that her relief in leaving the facility is typical of any elderly individual facing possible incapacitation.

My Mom is at this facility which she has been in a few since she broke her hip in December and the Hospital never elevated her foot so she developed a foot Ulcer. The care is Wonderful along with the Staff and Doctors. This is the 3rd Facility she has been at and so far I am very happy with it. The last two other facilities my mom had fallen and one made my mom cry. Manor care really cares about there patients. I would love to win the I Pad so I can do somethings with my mom since we do not know when she will be home. It has been a very slow process due to poor circulation in her legs now. But, the I Pad can help her with reading and watching things since she is almost blind in one eye this will be up close for her.

KT

My experience was really good. The staff is very welcoming and nice. Although sometimes it feels there should be more employees helping out the residents. There are many times my aunt needs something and they take quite some time to respond. They have valet parking which is something I thought was very convenient. The quality of the workers is great. Everyone is always so friendly. There are 3 floors I believe but the building itself is not too big and quite small in my opinion. It is also a very clean and neat place. The washrooms are always clean and never dirty. I have been to other facilities but I really like this one.

My 92 year old mother spent a week at ManorCare after being discharged from the hospital. While the physical, occupational and memory therapy she received was very good I was disappointed by other aspects of her stay. My major disappointment is that her personal hygiene matters were seen to by young men. This was humiliating for my mother. When I expressed my concerns to the staff they indicated that this was just the way things were. The other complaint I had was that my mother's roommate had a pain disorder that would make her cry out in agony during would care which happened twice a day for about 20 minutes per session. Hearing these cries of anguish was very stressful for my mother. I was shocked that no one bothered to wheel her or help her move (she was self ambulatory but needed supervision) to the commons area during this time. I expressed this concern to the director but nothing was done. I felt that my mother had received more personal attention and been afforded more dignity at another facility during an earlier stay. The physical building was on par with other nursing homes. A small front garden with a seating area was a plus