Burgess Square Healthcare Center

JV444

Horrible experience...had my mother removed from this facility one day after her admission...my mother was a fall risk after breaking her hip and she fell the first day she was there and they never set her up with the proper precautions to avoid the situation and on top of that, I sat there for over 20+ minutes waiting for them to come help her go to the bathroom and pressing the buzzer over and over again...only time they got involved when was I called 911 to have my mother taken to a different facility...beware at all costs, not worth risking your family member’s health for improper treatment...

lite2crew

Bad bad bad. They serve one entree' per meal and if you don't like it you get a sandwich. The facility is freezing for these older people and the heat is not on. My grandfather is not getting his therapy as required by the doctors. Don't let the outside appearance fool you!

Diana605882

My parents have been in Burgess Square. Our experience was very positive. We were very pleased with the level of care. The facilities were very clean, and the staff was very helpful. Both of my parents received physical therapy and occupational therapy that was very helpful in returning them to their normal routines. We were very surprised that the food quality was so good. The interaction with family members was very strong in terms of keeping us up to date with what was going on. It was a good experience. It's a small, very good, comfortable, and home-like facility. It's a two-story building, and they have a nice outdoor garden area, so it doesn't feel as institutionalized as some facilities I have seen so that helped.

Chaia

My elderly father stayed here for 53 days, until just last week. He came here from the hospital, initially for observation and to assess next steps. He was on the downstairs short-term rehab floor in a shared room. From here we ended up moving him into long-term skilled nursing at another place. I observed his care daily for 10 days, and I was so impressed. I have nothing but praise for the staff and administration. Every single person who worked with him, from his nurses and really caring CNA's to his fabulous O.T. to the social worker and the customer relations person and the dining room staff, was stellar. The P.T./O.T. dept. is super-dynamic and focused compared to all the other facilities I visited. These people give their all and they do their work well. I was very very impressed. My father liked the food (he is very, very picky) - and he was eating blended food! It did look and smell good. I once worked in a nursing home and know how bad it can be. I feel very, very lucky that my father landed here. Thank you forever, Cici and Neal and Theresa and Luis, and all of you whose names have escaped me!

Caring105865350

The staff at Burgess Square is very caring and very tolerant. The place is fairly well kept. My mother-in-law was there for a short respite time. The patients don't appear to be very happy at all. I don't know if they were understaffed. In terms of where I am, it is in a good location, but there is never any parking available. If you are there on the weekend, you have to park on the street because parking is not good.