Tustin Care Center

My Grandmother spent a few days in this facility after leaving the hospital and it was not a good experience. The facility itself is clean and presents a nice image. However it's all about the care provided and that is where it is sorely lacking. Doctors orders were not followed correctly and this led to a setback in my Grandmothers health and after being there for a few days her condition worsened. Much of the staff had a difficult time communicating with us due to language issues. There were many issues which led us to believe that things were not being done correctly nor attentively. We attempted to talk with the managerial staff and our concerns were not received well. We instead were met with an attitude that was not responsive to our concerns so we decided to immediately arrange for our Grandmother to be transported to another facility where she thrived and was home within a few days. From past experience with other family members in many other facilities we knew what to expect from a nursing home and knew that this nursing home was not providing what it should be.

This is an excellent choice for a Skilled Nursing facility if you need to place a loved one. This is a clean, sterile and is a well maintained facility very well run. The staff is extremely professional and caring. They went out of their way to give me a tour and answer all of my questions with a smile. They were amazing at putting all of my concerns to rest. I was assured my loved one would be well cared for and I witnessed attentive, caring staff. The patients were clean and well cared for. The more alert residents who may be there only for rehab for a short time said they are happy and the staff is wonderful. They menu was well planned and the diet restrictions are all accommodated. This is a facility that is above par and you can rest assure your loved one will be well cared for.