Reviews of Elms Haven Care and Rehabilitation Center


Average Rating: 2.3 based on 6 Reviews

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Elms Haven Care and Rehabilitation Center
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Posted by Caring70174350 September 20, 2013
3.0

I am a friend or relative of a resident

There were a lot of places that have dementia units in our area, but Elms Haven is the only one willing to take my dad, who is experiencing some violent aggression. They assured me that they could handle my dad and had hoped within six months that he might not even need to be on a secured unit. However, that's not coming into being. The first outburst that my dad had with them, they sent him to a behavioral place. The behavioral place in turn didn't have any problems with my dad, so they told Elms Haven that they need to implement their behavior plan so that they wont' have any problem with him. This is something they could improve on. When they said that they could accommodate a person's need, then they need to be able to do that, not just shipping them out to another facility. I placed my dad there the beginning of August but he has spent more time being out than being inside this facility. However, from what I've seen, the staff there seems very caring and very interactive. I felt that they are friendly and provided for my dad what he needs. I think that they're very well staffed and for the non-complicated dementia patients, I think they're great.


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Elms Haven Care and Rehabilitation Center
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Posted by irate September 07, 2013
1.0

I am a friend or relative of resident

My wife was a resident for about three weeks and it was a real eye opener. The nursing staff was capable but very shorthanded so many of her needs were not handled in a timely fashion.

When my wife decided she was well enough to go home they balked at releasing her and I had to step in and ask on what legal grounds they were holding her there. They backed off at that time.

Their social service director was to facilitate her release and said home care and medications would be ready the day of her release. They were not, leaving us in a panic. He was totally incompetent and did not follow through to see that everything was properly taken care of.

In all I could not recommend that ffacility to anyone.


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Elms Haven Care and Rehabilitation Center
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Posted by John38 April 30, 2013
3.0

I am a friend or relative of a resident

Elms Haven has been going downhill. Food has gotten worse and it smells more in the last several years. Some of the staff is really good, some of them are bad, which I expect from anywhere. My parents has been in and out of that facility because it's closer to their house. But it's not a great experience as far as we're concerned. It's not somewhere that they would want to stay long-term.


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Elms Haven Care and Rehabilitation Center
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Posted by wafflesxo October 30, 2012
4.0

I am a friend or relative of a resident

My great grandmother lived out her final years here, and they were pleasant. She was always going out for trips, there was nearly always something to do. After her passing, I volunteered here for quite a long time. It confirmed for me something that I already knew: the staff was always very courteous, caring and honest. Regardless of circumstance, I always have good memories of this place.


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Elms Haven Care and Rehabilitation Center
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Posted by tornadowatcher January 28, 2012
1.0

I am a friend or relative of a resident

My mom who has declining Vascular Dementia became a resident of this facility after a fall at her assisted living facility and ended up in the hospital. This was supposed to be a rehabilitation not a long term stay. The purpose was to let her gain her strength through physical therapy and return to her assisted living facility. She was put in a room with a roommate which seemed like a great idea. She would have some company when her family members were at work and couldn't always be there. The roommate turned out to be a terror in a wheelchair. Aggressive and going through my mothers drawers and destroying everything. My mother was terrified and finally after numerous occasions we finally got her moved to a safer room with a more mentally stable roommate. Every thing seemed fine and was progressing nicely. However, things quickly began to degrade quickly. When my mother started her journey here she walked into the facility but once in the facility was never allowed to walk again. She was forced to sit in a wheelchair for their convenience with an alarm on so she could not longer get up and go to the bathroom. The nursing staff had some great nurses but not all of them were there to help. I honestly figured the wheelchair was there for her safety and to prevent falls. It was only for a way to contain residents because they are so short staffed here.I arrived one afternoon to hear my mom and her roommate screaming for help. My mother is shoved into the bathroom with her wheelchair. She is sitting on the toilet. The bathroom was so small she could not maneuver getting up and getting the wheelchair out and was afraid she was going to be reprimanded if she tried it her own. The nurse call lights were on up and down the halls and one poor staff member was trying to help each one on her own. All other staff members were found laughing it up in the kitchen showing off a new dog one of the staff had just got and brought in to show her co-workers. I helped my mother and noticed a full 15 minutes went by with no other help from any other staff for other patients. One patient was screaming at the end of the hall along with other residents call lights lit up all down the hall. I finally had to find more staff members in their little party and they were not happy. They ignored all that was going on and did not seem to care. I felt so sorry for the one staff member who was trying her hardest to keep up with it all-not to mention the poor residents who needed help. My mothers care continued to go downhill - she lost the ability to walk after 2 months in this place. I finally arranged to get her out seeing it was such a detriment to her health. It was all arranged and I went to pick her up and was told she could not be released. This went on for two weeks - finally, not sure why this was going on after more than patient. I was told to go to the head staff office. I went and was trying to ask her what else we needed to get done so my mom could go back to her assisted living and this woman would not talk nor answer questions, etc. She just kept saying she was busy and didn't have time.I finally got the director of the nursing home and she kept telling me they have to okay the release and hadn't done so even though this had been going on for 2 weeks with them telling me she was released to come get her. Finally, after another week of some bizarre red tape I got my mom out of that prison. She now needed a wheelchair and we had to get her transferred to another facility. Eventually, she learned how to walk again after about 2 weeks. I think this place needs a serious overhaul or shut down. I can't believe how neglectful some of the staff is to the patients. I wish I would have gotten the name of the good staff member. She deserves a medal for doing everyone's job. My mother has since relocated to a wonderful facility and we have never had stuff like this happen again to her. I wish I would have went in with a video camera and released it to the news. It was a horrible experience. Do Not put your loved one in here.


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Elms Haven Care and Rehabilitation Center
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Posted by lizziegoddess March 20, 2011
2.0

Not a good experience

My father was in Elms Haven for a approximately 2 weeks. He was a high risk for falling, He fell 3 times in the two weeks that he was there. The first time, they didn't put the rails up on the bed and he fell out of the bed at night. While he was there he got a virus which included diarrhea. At one point, he pushed the button to call them to help him to the bathroom. They knew he had diarrhea, and still it took too long and he ended up making a mess in his pants. On the 3rd time, my sister was actually there visiting. He needed to use the restroom and my sister pushed the button to call the staff. While they waited for help, she helped him to the bathroom and he was taken care of. They staff took 35 minutes to finally get to his room! Having diarrhea or even if you are elderly, 35 minutes is just too long to wait to go!!!! They have changed their ownership since my mom was there a year and a half ago. I would no longer recommend anyone go to this facility! It also smells, which is something that I had never noticed before. Too bad, because the staff are really nice people, they just don't move fast enough. Maybe because they need mmore help.

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Medicare Ratings

Medicare provider number: 065238

Health
1.0
Overall
1.0
Quality
2.0
Staff
2.0

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